Constant kernel panics after macOS High Sierra upgrade

I have a MacBook Pro (Retina, 13-inch, Late 2013, 250 GB SSD, 16 GB RAM). I have experienced constant kernel panics after macOS High Sierra upgrade, from Sierra. (Under Sierra 10.12.5 the Mac was as stable as one would expect.)

In High Sierra the OS would boot and almost immediately go into kernel panic. I reinstalled the OS from OS X Recovery (having run Disk First Aid, which revealed no problem) and it worked OK for a couple of days.

I restarted (having noticed an odd behaviour in Contacts) and the problem recurred. Again I had a kernel panics 60-120 seconds after restart, or immediately the Finder started to load.

I again reinstalled the OS from OS X Recovery but the panics continued. I ran Disk First Aid again, which revealed no problem. The kernel panics occurred when booted in Safe Mode too. However, if I logged into a 'plain vanilla' user account the problems didn't occur. This would, I believe, indicate there isn't a problem with the hardware or RAM.

I suspected an rogue extension, and have been trying to uninstall apps that load code or extensions at startup, such as FullContact, Skitch, Yoink, CleanMyMac, and Things. To no avail.

I contacted Apple Support for advice on how to disable or remove other third party extensions but they said there was no method for doing this. They advised backing up, erasing the drive, reinstalling macOS, and restoring the backed up data but if the problem is extension-related it would likely recur.

The closest related post I have found is Kernel panic after latest osx Sierra update, but that only gets me so far. Any advice would be welcomed.

MacBook Pro (Retina, 13-inch, Late 2013), macOS High Sierra (10.13)

Posted on Oct 5, 2017 3:25 PM

Top-ranking reply

BobHarris

Level 9

56,969 points

Posted on Apr 30, 2018 7:14 PM

RJHMUSIC,

We need to see the panics you are getting to be helpful. As this is a user-to-user technical support fourm, we need information.

Please post the most recent kernel panic report(s). If you have more than one, it would be useful to see a few, as whether they are consistant or change will give us useful information.

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.

It would also be useful to see what, if any, 3rd party additions have been installed. This too can help diagnose your system.

Please post the EtreCheck output as a "Reply" to this thread

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Use the EtreCheck -> Edit -> Copy Report (See the image below)

And then Paste the report as a "Reply" to this thread.

If, AND ONLY IF, you get the error:

"The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.

It is possible you have a hardware issue, but we can only look at the information you give us, and then may recommendataions.

View in context

137 replies

Aug 18, 2018 5:56 AM in response to Kpham9906

Hey there, that's my very first post here. Hope someone will be able to tell me what he/she thinks might happen to my machine. So here I go.

I have a Macbook pro 2017 without touchbar (High Sierra 10.13.6 (17G65)) with an Intel Iris Plus Graphics 640 and for some reason, I have been experiencing 2 KP quite recently while browsing the web (while using Google Map) and that's awkward as I haven't had any problem so far, except the keyboard change 🙂

Here is the log I have:

Anonymous UUID: 7737730A-B54D-6B8D-9D74-8FEE3B4D3E5E

Sat Aug 18 14:35:04 2018

*** Panic Report ***

panic(cpu 0 caller 0xffffff800a499785): "Graphics firmware encountered an exception: 0xd, from EIP = 0x10348\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversInte l-10.36.19/Common/GLKernel/Intel/kbl/sched3/IGGuC.cpp:800

Backtrace (CPU 0), Frame : Return Address

0xffffff914dedbc20 : 0xffffff8009e6c1c6

0xffffff914dedbc70 : 0xffffff8009f95274

0xffffff914dedbcb0 : 0xffffff8009f87544

0xffffff914dedbd20 : 0xffffff8009e1e1e0

0xffffff914dedbd40 : 0xffffff8009e6bc3c

0xffffff914dedbe70 : 0xffffff8009e6b9fc

0xffffff914dedbed0 : 0xffffff800a499785

0xffffff914dedbf30 : 0xffffff800a497ef2

0xffffff914dedbf70 : 0xffffff800a49752c

0xffffff914dedbfa0 : 0xffffff8009e1d557

BSD process name corresponding to current thread: kernel_task

Mac OS version:

17G65

Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x0000000009c00000

Kernel text base: 0xffffff8009e00000

__HIB text base: 0xffffff8009d00000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 16196125876741

last loaded kext at 7223943725220: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8d3dd000, size 32768)

last unloaded kext at 7386566654144: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8d3dd000, size 32768)

loaded kexts:

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.2

com.apple.filesystems.smbfs 3.2.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelKBLGraphics 10.3.6

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.eficheck 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.6

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.filesystems.apfs 748.51.0

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGPUWrangler 3.20.13

com.apple.iokit.IONDRVSupport 519.20

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.iokit.IOSurface 211.15

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro14,1, BootROM MBP141.0178.B00, 2 processors, Intel Core i5, 2,3 GHz, 8 GB, SMC 2.43f6

Graphics: Intel Iris Plus Graphics 640, Intel Iris Plus Graphics 640, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Do you guys think it might be hardward related or is it a "random" crash?

Thanks a lot for your feedback 🙂

Kultiras

Level 1

24 points

Oct 10, 2017 6:28 AM in response to Kultiras

Oh, Disk Utility crashes when I try to repair the Kingston SV300... not on the Kingston volume under AppleAPFSMedia

Nov 19, 2017 5:10 AM in response to BobHarris

Hi BobHarris,

i have the same issue. Do you have any suggestions for me?

apfs error - Pastebin.com

verve92

Level 1

4 points

Nov 22, 2017 2:52 PM in response to BobHarris

It's only a problem with certain Graphic Cards. Specifically the NVIDIA GeForce GT 330M.W

Mac_slide

Level 3

623 points

Dec 3, 2017 12:04 PM in response to Luis Sequeira1

There able here on mine, fully - just requests you for your Admin Password.

Barney-15E

Level 10

122,516 points

Dec 4, 2017 8:12 PM in response to asrtaylor

I'm getting panic attacks as well, but can't make heads or tails of the root cause.

Here's a bright, glaring clue:

loaded kexts:

com.avira.kext.FileAccessControl 1.2.5

Lukirmur

Level 1

8 points

Dec 6, 2017 5:25 AM in response to BobHarris

On Wed, Dec 6, 2017 at 7:51 PM Apple Support Communities Updates <

javiquil

Level 1

8 points

Dec 28, 2017 2:48 AM in response to Nico Macdonald

I'm having same issue with the same macbook model since I upgraded to High Sierra...

Every 20 minutes or so... kernel panic and It's restart.

Any advice?

javiquil

Level 1

8 points

Dec 28, 2017 4:15 AM in response to Luis Sequeira1

Hello and thanks for your reply Luis!

Although I did do a clean format and then install (I always do it with a new OS) and I'm getting kernel panics after 20 minutes or so...

javiquil

Level 1

8 points

Jan 11, 2018 2:25 AM in response to richardfromlatham

But of course! Why the **** did you install an antivirus on a mac? Don't you know most of them are Scam and Malware?

Jan 11, 2018 7:46 AM in response to javiquil

It sounds like you are angry with me. If so, I apologize and I'll never purchase antivirus again.

javiquil

Level 1

8 points

Jan 11, 2018 9:45 AM in response to richardfromlatham

Haha, sorry not at all. I apologize if it sounded too hard... English is not my mother tongue.

You can keep installing as you wiss of course! 🙂

dovad

Level 1

4 points

Jan 21, 2018 3:44 PM in response to BobHarris

Bob, I’m so grateful for your help! I’m going downstairs right now to uninstall G Drive.

mbk216

Level 1

4 points

Feb 7, 2018 12:23 PM in response to BobHarris

So what does this mean to someone who doesn't understand all of this tech talk? 🙂

Barney-15E

Level 10

122,516 points

Feb 8, 2018 4:36 PM in response to richardfromlatham

Or in other words, it wasn't the gun that killed him it was the bullet.

Well, that would be entirely true.

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Constant kernel panics after macOS High Sierra upgrade