Problems adding a new contact since upgrading to high Sierra?

Now when I go to add a new contact in the "contact" app on my Mac (High Sierra os), while I am typing in the information it will all of a sudden refresh with the contact information that is next in line. Very odd. I use gmail to store my contacts (via the Apple Contacts App). Has anyone else seen this issue? Any resolution? Or a software bug?

MacBook Pro (15-inch Early 2011), macOS Sierra (10.12)

Posted on Oct 6, 2017 11:23 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2018 6:07 AM

I spoke with a senior advisor at Apple about this bug yesterday who told me that it's a known issue and they are working on a fix to be rolled out in a future update but who knows when that will be so here are a couple workarounds I came up with in the meantime:


Workaround #1 (use the Google web interface when adding new Contacts)


Workaround #2 (using the Contacts App):

  1. Start a new Contact but don’t enter anything besides the first name and then wait a few seconds until the undesirable buggy behavior happens (the card goes blank and a new “no name” card appears at the bottom of your list of Contacts).
  2. Locate the new “no name” contact and enter the info you started entering in step 1. Fill out the card entirely and it should stick and sync.

Hope this helps someone else for now…

206 replies

Jan 14, 2018 1:46 PM in response to chris_g1

This is a ridiculous response. This person JUST INSTALLED THE UPGRADE provided by Apple. And now they need to reinstall the operating system that Apple just distributed? No, especially since this is obviously not a one-off unique configuration problem, it's a problem that hundreds of people are having. I have this problem on two different computers, both recently updated to "High" Sierra. This needs systemic fix by Apple and a correction sent out to all users.

Mar 8, 2018 3:17 PM in response to nonfoods

No no no.. some of us are still reading what you wrote after we wrote. But theres not much "new" so you might not get replies from earlier commentators here. But yes the problem still exists. And we are simply forced to continue to use temporary workarounds. Until it gets solved by Apple, Google or them both in a teamwork? I use wifi offline mode, its not very effective or the best, but what to do? And Im one of those who need both Icloud and Gmail for some reasons.. lets hope it gets solved asap or (not preferable sooner or later.

Oct 18, 2017 6:32 PM in response to amg1957

I (and a great many other users) have this same problem, obviously a serious bug in High Sierra. The generic answers of "restart" and so forth that you have been getting reminds me of the robotic and useless advice dispensed at the local "genius bar", which is fine for helping Grandma learn to use a mouse, but otherwise clueless.

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Problems adding a new contact since upgrading to high Sierra?

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