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Problems adding a new contact since upgrading to high Sierra?

Now when I go to add a new contact in the "contact" app on my Mac (High Sierra os), while I am typing in the information it will all of a sudden refresh with the contact information that is next in line. Very odd. I use gmail to store my contacts (via the Apple Contacts App). Has anyone else seen this issue? Any resolution? Or a software bug?

MacBook Pro (15-inch Early 2011), macOS Sierra (10.12)

Posted on Oct 6, 2017 11:23 AM

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Posted on Oct 10, 2017 7:45 PM

Reinstalled macOS from the recovery screen. Same issue with the contacts. Since the issue wasn't there with Sierra and is only there now with High Sierra, I have to think it is something in High Sierra, but I am surprised a ton of folks aren't complaining about it.


Any other ideas? Apple was terrible on the case and I never got a call back. I guess I can try them again.

206 replies

Feb 14, 2018 6:37 AM in response to tonyerjavec

Not to be sarcastic, because that is a helpful answer, but that’s a heck of

a way to have to deal with this annoying, basic flaw in the software. One

can also create a new contact using any device not running High Sierra, and

when you sync it will appear. ****, might just as well write them down in a

Filofax.

Apple, are you listening?



On Tue, Feb 13, 2018 at 15:01 Apple Support Communities Updates <

Feb 15, 2018 3:19 PM in response to Pablo Picoso

Thanks for your comment, Pablo.

Rather than DATE ADDED, it would make sense to me to have two explicit date and time stamp fields, namely: Created, and Modified.

This would help to control and track erroneous contact information "updates", which I have seen added for example by Google, LinkedIn, Facebook, etc., that invalidate formerly correct information.

For privacy, Apple seemingly should encourage correct (and secure) contact file information for its users!

Feb 27, 2018 2:04 PM in response to amg1957

Thanks for posting this issue! I was having the same problem on my iMac. Was I saw jeffersons post on this thread, I recognized the same problem with a refresh every 22-26 seconds. I disabled my wi-fi, thereby severing my connection to the Internet, added my contact and it worked! I was able to save the contact without the refresh and once I saved it, I reconnected to wi-fi and the contact remained.


I am also using Gmail accounts in addition to my Mac account and so, there is most likely something happening when connecting to something external to your computer - like Gmail or iCloud. Hope this helps.

Feb 27, 2018 7:55 PM in response to amg1957

I had posted this earlier this month, but it seems to have "gone missing" on this forum. Here it is again:


"What Apple broke with their High Sierra OS 10.13) public release in October 2017 is rather complex.



It apparently involves Apple iCloud, Google, Contacts, “syncing” replication and update processes, and internet correction “push” update timing/sequencing, possibly also including Calendar.



It is very puzzling, although many (inconvenient) temporary work-around tricks have been accidentally discovered and described by numerous Mac users, internationally. This complexity, unfortunately, makes it very difficult to concisely report details about failure experiences to Apple.


The Apple OS code failure may potentially also create some increased hacking risk to users - which supposedly Apple should take seriously. I certainly do!



Sadly, Apple and Google software does not always work well together, and seemingly neither really cares about this Apple OS software logic and code interaction failure. I am still hoping for an eventual explanation and fix from Apple, Google, or both, but it has already been several months since the issue was reported …"


Also, several years ago I had found an automatic comment in Console which reported an outside "attempt to highjack my AddressBook…". At that time I had been running an Intel iMac with OS 10.6.8. Maybe it was a Google issue even back then, but it had been subverted by Apple until the High Sierra release?


The plot, apparently, thickens!

Best, Bob.

Feb 28, 2018 3:09 AM in response to Max 2009

Ever since trying one of the above tricks (I believe it was moving all contacts / addresses from the Google to the Mac and making that the default location) I can always add / change addresses without any issue whatsoever.


So to me it seems a non-issue. If one has the Mac, make sure to have the Mac the main place for your address book and be independent from the Google.


Previously I was not aware that the Google was my main contacts location. Should have never done that.

Mar 1, 2018 10:26 AM in response to amg1957

Still I ahve the problem adding a contact with High Sierra. My contacts and NOT synced with google. I gave up and create new contacts on my iphone and they appear on my Macbook Pro through the cloud. Looking at responses below, "jeffersons" went through the process of what happens in detail when you try to create a contact on your Mac. What I had not realized is that in my persistent attempts to create contacts, I had generated over 4000 NO NAME entries in my Contacts (which I have now deleted). Now if someone will only tell me how to get back by double click capitalization on my iphone since the last update!

Mar 1, 2018 1:27 PM in response to Scifinerd1

Here's an odd one: When I want to add a new contact directly from an email that they have sent me, I can click on their email address, the drop down menu offers the choice to "add new contact"...and it works! Imagine. Some level of functionality manages to exist.


The several workarounds posted on this thread (add a contact from another platform, disconnect from the Internet, buy a paper address book to carry with you, etc.) are all less than satisfactory answers to this glaring flaw that Apple will not even acknowledge.

Mar 1, 2018 2:06 PM in response to emmacat

You write "the several workarounds posted on this thread (add a contact from another platform, disconnect from the Internet, buy a paper address book to carry with you, etc.) are all less than satisfactory (...)"


But have you tried them, also the "etc"? I moved my contact list from the Google to the Apple and have had no issues since.


I suspect that others who straightened out their approach have simply moved on and are no longer participating here and in effect it seems like the problem persists because those who sorted it out are out of sight.


To me it seems like some remaining won't try to clean up the way they organise their contact list and instead moan and grumble, hoping that someone at Apple will hear the sound and do their work (or Google's work) for them.

Mar 2, 2018 12:03 AM in response to nonfoods

Yesterday I took the next step, perhaps it will serve you too.

I have a Gmail-account and I always had it in the Mail-app as one of my 4 mail-accounts. When I checked my mailfolder-list, I saw the mailfolder "Important".. It turned out to be one of the Gmail mailfolders. Huh? Google is deciding for me what is important?? I dragged the content of the Gmail inbox-folder to one of my other Inboxes of my other mailaccounts in the Mail-app. Then I logged into Gmail on the web, opened Settings en Redirect / POP-Imap. There I redirected Gmail to one of my other mail-accounts.

After I did that I went on my Mac to System Preferences > InternetAccounts > Gmail > unchecked mail. That was the last one. I checked if re-directing worked, it did!

Then I deleted the complete Gmail-account on my Mac in System preferences > Internet-accounts. Result: in the Mail-app the list of mail-folders was shorter and the "Important" folder from Google was gone.

Now I am able again to decide for myself what is important to me!😉

Mar 7, 2018 12:45 PM in response to amg1957

It is clearly a High Sierra BUG. I saw 321 people with the same issue in this thread.

The workaround is to add new contacts in Google Contact page (Gmail)

All that said, let´s help Apple to find the clue.


Ask OS engineers to disable Google account syncing whenever App Contacts is in EDIT mode.

That should solve the problem.

As simple as it sounds.


Pedro Braconnot

Problems adding a new contact since upgrading to high Sierra?

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