Problems adding a new contact since upgrading to high Sierra?

I am also having the same problem entering new contacts after upgrading to High Sierra. After a bunch of testing, here is what is happening very consistently:

1. Type Command+N to create a new contact. A contact called "No name" appears in the contact list and the cursor is in the "First" name field. Do nothing else. Wait 22-25 seconds and the area for entering the new contact refreshes to display "No card". The "No name" contact has been saved.

2. I can repeat number one but enter content in any of the fields and if I haven't saved the contact within about 22-25 seconds I get the same result as #1.

3. If I create and save a contact within 22-25 seconds it will appear in the contacts list to the left. However, it will disappear from the list a great deal of the time at the 22-25 second mark after having started the new contact. The "No name" contact will then stay in the contact list.

4. If I create and save a contact within 22-25 seconds as in #3 above, the chances of it being saved permanently is increased the faster I save. For example, if I save the contact within 5-10 seconds it often saves the new contact permanently, but not always. If I save the contact within 15-22 seconds after creating it, it usually doesn't save permanently but once in a while it will.

5. If I disable the Google account being synced by going to Contacts preferences>Accounts> and deselecting the "Enable this account" checkbox, none of the issues above present themselves.

6. The issues are repeatable after restarting, in Safe Boot mode, and after disabling/reenabling the synced Google account under Contacts preferences.

It seems pretty clear that Contacts is trying to sync with Google approximately every 22-25 seconds and something about the sync is going wrong and deleting new contacts most of the time.

This kludgy workaround works: Just create a new contact on your iPad or iPhone, or directly into the sucky Google Contacts browser interface. After a sync, your new contact will show up on your machine running OS 11. I have not tried it with Outlook, because I don't use it.

Apple will blame Google, and Google will blame Apple. Both will pretend the problem is nonexistent, until they quietly release a patch some day.

No, it is not the only way. As someone else pointed out, just hit the plus sign to add a new contact. Do NOT type anything. Wait about 30 seconds until it kicks you out of the new contact screen, and scroll to the bottom of your contacts. You will see an entry that says "No Name". Just edit that one with the new contact info and it will sync with Google's servers.

Go into Contacts > Preferences> Accounts

Click on the Google CardDAV icon

Change the Fetch from "Automatic" to "Every 30 Minutes"

I tried a shorter time, but was kicked out, so I think that the time frame happens at set times, rather than when you open the account. Not sure what the "Automatic" interval trigger is, but appears to be the problem.

So far this works for me.

Hi there, amg1957.

I see that you sync the contacts on your MacBook Pro with your Gmail account. The issue happens when you try to add a new contact. As you're entering the information, the Contacts app seems to refresh and the information from the contact below is added to the new one you're creating. I'm happy to help.

How to turn on or turn off your Mac -- Restart your MacBook Pro, then test the issue.

Use safe mode to isolate issues with your Mac -- If restarting your MacBook Pro didn't resolve the issue, test how it responds in safe mode. If there are no issues, reboot normally and test again in your own user account. Remember this when booting in safe mode: Limited graphics performance in OS X recovery or safe mode

How to test an issue in another user account on your Mac -- If the issue is also happening in safe mode, use this article to test another user account. This will demonstrate if the issue is isolated to your account, or if it's system wide. You'll need to set up your Gmail account for Contacts in order to test.

If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:

Let me know how that goes.

Take care!

Thank you for getting back to us with that information, amg1957. Since the issue repeats after restarting your Mac, happens while in safe mode, and also happens in a new user account, we'd like for you to reinstall the macOS software.

Use Time Machine to back up or restore your Mac -- Please be sure your personal information is safe by backing up your MacBook Pro.

About macOS Recovery If the issue is also happening in the test user account, reinstalling macOS High Sierrawill put a fresh copy of the operating system on your Mac. Test the issue once again.

Thank you again, and enjoy your day!

We appreciate your coming back to us with your questions, amg1957. We'll be glad to answer them.

Whenever you're installing or reinstalling any device's operating system, it's always a good idea to back up your information. If you don't have any problems, reinstalling the macOS shouldn't delete our personal information.

Once you've reinstalled macOS High Sierra, you should see how the Contacts application responds before proceeding.

Use Time Machine to back up or restore your Mac -- If you find that you need to restore your Time Machine backup because your personal information was lost, these are the steps. Be sure to review the entire article before proceeding.

Let us know if we can be of further help.

Cheers!

When a new contact is created in the address book , by clicking on plus sign and in the field is typed say "some " .

Then in the last field something is added say as " name ".

You mean to say the location is shifting in fraction of seconds ( from first line to second ) . you can compare third screen shot and first two screen shots " some name " is shifted in the side bar , to save the data have to click on done , apple engineers must know the answers why it is shifting .

I spoke with a senior advisor at Apple about this bug yesterday who told me that it's a known issue and they are working on a fix to be rolled out in a future update but who knows when that will be so here are a couple workarounds I came up with in the meantime:

Workaround #1 (use the Google web interface when adding new Contacts)

Workaround #2 (using the Contacts App):

1. Start a new Contact but don’t enter anything besides the first name and then wait a few seconds until the undesirable buggy behavior happens (the card goes blank and a new “no name” card appears at the bottom of your list of Contacts).
2. Locate the new “no name” contact and enter the info you started entering in step 1. Fill out the card entirely and it should stick and sync.

Hope this helps someone else for now…

I have exactly the same problem - can't create a gmail contact in High Sierra. My workaround is to create them as an iCloud contact, then copy it over to a gmail contact - however, it's not efficient and it's definitely a bug in High Sierra Contacts.

I (and a great many other users) have this same problem, obviously a serious bug in High Sierra. The generic answers of "restart" and so forth that you have been getting reminds me of the robotic and useless advice dispensed at the local "genius bar", which is fine for helping Grandma learn to use a mouse, but otherwise clueless.

Adding my story to yours, same setup and routine and symptom. I cannot enter new contact from High Sierra, but adding it on my phone and having Google sync it, it will appear in Contacts app on my Macbook Air. Updated to High Sierra two days ago, and never had this problem with Sierra and earlier versions!