remote control problem - High Sierra

SOLUTION!!!

Turn off and then on IR reception

1. Choose Apple menu > System Preferences, click Security & Privacy, then click General.
2. Click the lock icon to unlock it, then enter an administrator name and password.
3. Click Advanced.
4. In the window that appears, deselect “Disable remote control infrared receiver.”

Just wanted to let you know that I have the same problem using EyeTV on my mac mini late 2012. Infortunately I do not have a solution, but I do have a bit of additional information. It is definitely related to High Sierra (not a particular app) and apparently the problem is wide-spread. At least among those still using ir remotes. From what I gathered so far on the internet the key mapping of the apple remote has been altered in High Sierra. They say it also affects other ir remotes, not just the apple remote. At least one media streaming app got fixed via an update by now, so it is fixable in principle by app makers.

The way around, i WANT to disable it but stubborn High Sierra just won't. Since upgrading iMac and Mac Book pro, they all react to the Apple TV remote. Any attempt to disable it on the computer (preferences -> security -> advanced -> disable IR on the computer) did not work. Very frustrating.

same Problem!
Aluminium Apple remote not working in Mac OS High Sierra and EyeTV 3.6.x

the up and down buttons of my Apple Remote control do not work

Works with Finder

with eyeTV 3.x.x up to 3.6.9, i have downgraded to El Capitain and it works again

My 6 button remote (one of the older style white plastic ones), has not been working at all with my 2011 Mac Mini, since upgrading to High Sierra. I put a new CR2032 battery in it today (even though the old one was still reading 3.02V) and tried to pair it with the Mac Mini. No luck at all. I checked with an old 2006 iMac running 10.7.5 Lion and it paired and unpaired just fine, so remote is working. Is IR remote disabled by default on 10.13 and if so, what is the Terminal Command to restart it?

Same irritating problem, Apple Aluminium IR remote up/down, left/right buttons no longer active with eyeTV on a MacMini, following the upgrade from Sierra to High Sierra.

By contrast, using the Trackpad is a poor replacement.

Like every one here, I hope a fix is in the pipeline, from eyeTV or Apple, please.

I wasted hours messing around, swapping batteries, disabling and enabling the remote, restarts, etc...

Oops, its only the Up/Down buttons that no longer work.

While eyeTV is active, the remote Menu, Select, Left/Right, and Pause/Play buttons all seem to work OK...

Same problem if Explorer is active, confirming the issue is a High Sierra bug...

My sort of solution has been to use a third party desktop control system called Jump Desktop, where I can control my Mac Mini remotely from a MacBook Pro laptop. A complicated work around I know but at least it works. I note you have Eye-TV, which is also installed on my Mac Mini, although not used (My Elgato dongle is attached to an ancient iMac in my bedroom). I wonder if Eye-TV is causing the problem. I will delete it and see if that makes any difference (unlikely)!

This doesn't work for me at all. It was already de-selected anyway, and still cannot use up and down buttons on aluminium Apple remote since upgrade to High Sierra. Very annoying and no fix to date from Apple.

There are two workarounds available, the first being to install Remote Buddy, the second is a cheaper but slightly fiddlier option to install Better Touch Tool and map the functions to the remote commands.

I appreciate neither are ideal but obviously Apple aren't looking like they are going to fix something they broke...

Unfortunately your solution did not work for me. Up and down are still not working.

I've been in contact with eyeTV customer support. Unfortunately after a few emails going back and forth they finally told me that Apple made changes to High Sierra and that they are not going to be able to fully support High Sierra. Which I guess was their way of telling me that this issue is not going to be fixed.

Robert,

I'm with you but finger pointing among companies won't help anyone. Be it good or bad, but Apple changes the specs and app developers have to follow. It is not the case that the IR doesn't work or even that the up and down buttons do not work. From what I understand they have just been remapped to do different things. Other app developers have released patches that (successfully) address the issue.

We users of the IR remote unfortunately have no lobby. People that still use the IR on a Mac (not an Apple TV) are few and far between. And to (not) quote Lewis Black: At Apple the issue is probably on page two after do we eat too much garlic as a people. :-) I am not optimistic that we will see a fix from Apple. Especially if they see it as a change of specs. We have seen these discussions before. But I would like to be proven otherwise!

In the meantime we have gotten used to just using the bluetooth touchpad. It's not very elegant to have that sitting on the couch. But on the upside it controls anything, not just eyeTV.

I installed the free trial version of Remote Buddy. The old white plastic style remote paired via the Remote Buddy app with my 2011 Mac Mini, which it had refused to do via System Preferences (Security and Privacy/Advanced). The strange thing is that after I disable Remote Buddy, the remote keeps working on all functions and now System Preferences, shows it up as paired. I feel a bit guilty about not buying Remote Buddy, as it solved my problem but I don't actually need it now. If at the end of the trial period, when it may disable some of the things it installed at the system level (it needed a restart so must have installed something at O/S level), my IR remote dies again, I will consider buying it. I suspect that IR detection had been disabled on my Mac Mini during the upgrade to High Sierra and installing the free trial version of Remote Buddy has re-activated it.

Could anyone who has solved this problem with Remote Buddy kindly post instructions?

I downloaded the trial version but couldn't figure it out. Happy to pay for it if it will do the trick. (Although it would be nice if Geniatech would fix the issue with an EyeTV update.)

Thanks!

When you installed Remote Buddy, did it ask if it could install another small app, whose name I forget? I suspect it is this sub-app which re-activates the IR control. You have to read the help on their website and follow the instructions about setting up Remote Buddy. As I have now deleted the app, I cannot now access the help instructions. I would doubt if an update from Geniatech will help, as I think it is the OS 10.13 IR driver which has been disabled or blocked, which Remote Buddy re-activates. I am using the old small white IR control, not the later metal/silver finish one.