Apple Watch Siri not working

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Level 1

18 points

Apple Watch Siri not working

I can launch Siri on my watch, but no matter what I say to it, it cannot hear the command or respond to it. It is almost as if the microphone on the watch is muted?

I have an original Apple Watch, updated to WatchOS4.0 (15R372), connected to an iPhone 6S running iOS 11.0.2. Since updating the Apple Watch to WatchOS4, Siri has not worked. I have followed the information in the knowledge base to shut down Siri on the iPhone, then shutdown both watch and phone, restart phone, turn Siri back on and then restart watch. I have also put watch in Airplane Mode and back on. And, I verified that the watch is connected to the phone by checking for the green phone icon on the System Options screen, and I successfully pinged the phone from the watch, too. Siri on my phone is working perfectly.Unfortunately, Siri on the watch says "Sorry, could you say that again?" over and over again.

Is there a known issue with WatchOS4 on an original Apple Watch that I am not finding yet?

Apple Watch, iOS 11.0.2, WatchOS4 (15R372)

Posted on Oct 10, 2017 2:31 PM

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Answer 1

Top-ranking reply

Jonathan UK

Level 10

164,015 points

Oct 10, 2017 4:38 PM in response to TubaTim

Hi

Given the steps that you have already tried, the following further steps may help (check after each):

Remove any protective case or film that you may be using on your Apple Watch if it is blocking the microphone port (the lower of the two ports on the opposite side to the buttons):

A quick look at Apple Watch

Clean your Apple Watch, paying particular attention to the microphone port, in case it has become blocked by debris.

Be sure to follow Apple's cleaning instructions.
Cleaning your Apple Watch - Apple Support
Important handling information

On your iPhone:

Go to: Settings > Siri & Search - check that all desired settings are enabled.

Go to: Settings > General > Restrictions - check that the restriction for Siri & Dictation is not enabled.

Go to: Settings > General > Keyboard - check that Enable Dictation is turned on.

On your Apple Watch:

When viewing the time on your watch, go to the Home screen by pressing the Digital Crown (round button) once.
Go to: Settings (cog icon) > General > Siri > check that Hey Siri is turned on.

If the issue persists, next try unpairing and re-pairing your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions such as Apple Pay cards and passcode).
If the issue persists, next try unpairing and setting your Apple Watch up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then still persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

Apple Watch Service Answer Center - Apple Support

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Answer 2

Jan 12, 2018 11:50 AM in response to TubaTim

"Hey Siri" not working is definitely a software issue. It no longer works on either mine or my husband's first gen watches. I can activate Siri using the crown but the "Hey Siri" feature doesn't work. I took mine to Apple today and they have no idea why it isn't working.

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Answer 3

TubaTim Author

Level 1

18 points

Oct 10, 2017 2:51 PM in response to TubaTim

post.user_wrote.label:

I can launch Siri on my watch, but no matter what I say to it, it cannot hear the command or respond to it. It is almost as if the microphone on the watch is muted?

I have an original Apple Watch, updated to WatchOS4.0 (15R372), connected to an iPhone 6S running iOS 11.0.2. Since updating the Apple Watch to WatchOS4, Siri has not worked. I have followed the information in the knowledge base to shut down Siri on the iPhone, then shutdown both watch and phone, restart phone, turn Siri back on and then restart watch. I have also put watch in Airplane Mode and back on. And, I verified that the watch is connected to the phone by checking for the green phone icon on the System Options screen, and I successfully pinged the phone from the watch, too. Siri on my phone is working perfectly.Unfortunately, Siri on the watch says "Sorry, could you say that again?" over and over again.

Is there a known issue with WatchOS4 on an original Apple Watch that I am not finding yet?

And the plot thickens. Turns out dictation is no longer working, either. Could it be the watch microphone is not working? It was working before the update. And, when I choose dictation in iMessage on the watch, it shows there is sound (the waves at the bottom of the screen are showing some sound input) but none of my speech is recognized by the watch. That is why I believe it is the watch and OS, not the microphone itself. And, no, the watch has not gotten wet.

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Answer 4

Feb 15, 2018 2:50 AM in response to apb0703

Hi i have the same problem. I just bought it last week and now siri is not responding in voice. Please if you guys have found a solution please let mere know. ****
<Personal Information Edited by Host>

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Answer 5

Nov 28, 2017 10:40 AM in response to Jonathan UK

I also have the same issue. Looks like if apple dont have a fix for this our Apple Watch (first generation) will have limited capabilities.

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Answer 6

apb0703

Level 1

8 points

Nov 29, 2017 5:33 AM in response to TubaTim

I am having the same issues as well. Siri on the Apple Watch 3 LTE worked fine yesterday. Today it does not work. I have tried the suggested fixes above.

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Answer 7

ChuckGC3

Level 1

12 points

Mar 29, 2018 4:36 PM in response to mohamad174

I am also having this same problem - I have tried all the suggestions and nothing works.

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