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Question: Can't sign in to my I.S.P.

I have a problem with Safari in that I keep getting the following message (although it's OK with Firefox):-

User uploaded file

I've tried everything in Safari Preferences to allow the 'cookies' but nothing works.


Can someone please advise.

iMac (27-inch, Late 2012), macOS High Sierra (10.13)

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I've just used your first guide "Go menu>Go to Folder" etc. deleted the contents and so far it's working, so I didn't need to follow your second guide. I'll still keep all the info. is case the problem happens again.


Once again, thank you.

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Oct 12, 2017 7:32 AM in response to makey In response to makey

Will Safari accept cookies from other web sites?


In Finder go to Go menu and then Go to Folder.


Copy and paste this ~/Library/Safari/Databases.


Delete the contents of the folder.


Launch Safari again and check if all is ok.


If that doesn’t work, copy and paste this ~/Library/Safari/LocalStorage.


Delete the contents of the folder.

Oct 12, 2017 7:32 AM

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Oct 14, 2017 4:53 AM in response to Eric Root In response to Eric Root

I've just used your first guide "Go menu>Go to Folder" etc. deleted the contents and so far it's working, so I didn't need to follow your second guide. I'll still keep all the info. is case the problem happens again.


Once again, thank you.

Oct 14, 2017 4:53 AM

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Oct 13, 2017 3:11 AM in response to Eric Root In response to Eric Root

I've just used your first guide "Go menu>Go to Folder" etc. deleted the contents and so far it's working, so I didn't need to follow your second guide. I'll still keep all the info. is case the problem happens again.


Once again, thank you.

Oct 13, 2017 3:11 AM

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Oct 16, 2017 8:03 AM in response to Eric Root In response to Eric Root

I've been following your steps above and, as I've said previously, it works fine but the Cookies problem returns again and I have to do it all again. Is it right that I must do it each time I launch Safari?


Bye the way, where on my keyboard is the little squiggle like this ~ ?

Oct 16, 2017 8:03 AM

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Question: Can't sign in to my I.S.P.