iOS 11 phone display, accidental dialing

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Level 2

165 points

iOS 11 phone display, accidental dialing

The recent changes in iOS 11 that activate the phone display when moved (Raise to Wake), after you've put the display down by keypress, is creating some problems. One of which includes accidental dialing, the other accidentally hanging up on someone.

Here's a good example scenario: you get into a phone call, put in your Airpods and keypress the power button quickly to lock the display; but, you place it into your pocket after, where the movement activates the display -- you reach in to grab your phone (or adjust it) and oops.... aww you hung up on the call.

The prior behavior is much more desirable and is certainly more intuitive. Tho this new design may have been well-intentioned, it's really not that useful and is creating usability problems.

The "Raise to Wake" setting forces you to either raise-to-wake into a full active display, even from a locked display (that introduces the above problems) or nothing. I want to see just the regular, locked screen as before.

I'm interested in hearing other's experience with this problem.

Mac Pro, macOS Sierra (10.12.4)

Posted on Oct 14, 2017 8:20 AM

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Answer 1

Top-ranking reply

dwaynelavon

Level 1

9 points

Oct 17, 2017 3:02 PM in response to Forrest

I am having this issue also. It's a horrible experience. I am in a long distance relationship and have many phone conversations that spans the course of a couple hours. On average, my phone tries to FaceTime my gf (while on a call), mutes the call, hangs up, or puts the call on hold at least once per hour and the phone is in my pocket.

Turning off raise-to-wake has not helped the issue. It's time to upgrade my phone and idk if I wanna buy another until this is fixed.

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Answer 2

x64uk

Level 4

1,524 points

Oct 14, 2017 8:39 AM in response to Forrest

I've never has the issue, but I thought about the possibility of it before I enabled "Raise to wake", and decided to pre-empt it by always putting my phone in my pocket upside down.

Raise to wake works best with TouchID - do you use that?. If not, give it a try.

Additionally to using Touch ID set "Require Passcode [Immediately]". With TouchID working, that is not the annoyance you might think, it quickly becomes second nature to raise the phone and put your finger on the hime button in the same movement.

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Answer 3

Forrest Author

Level 2

165 points

Oct 14, 2017 9:58 AM in response to x64uk

I do use TouchID. In this case, I think introducing more complexity in what was otherwise a very simple means of using the phone would be counter-intuitive. I'd really like Apple to fix this problem. I just want to use my phone normally.

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Answer 4

Forrest Author

Level 2

165 points

Oct 15, 2017 9:41 AM in response to Forrest

I along with a few other friends also notice that, surprisingly, some apps become open when taking our phones out of our pockets. I've had Twitter run, Facetime (and try to dial out!). This is just unacceptable.

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Answer 5

Forrest Author

Level 2

165 points

Oct 16, 2017 7:01 PM in response to Forrest

I've had yet another problem with this tonight. I was walking out from work, pulled my phone out of my pocket to find that Facetime was dialing a friend of mine.

This is perhaps the 5th time this has happened with Facetime. The display was LOCKED before I placed it into my pocket -- this did NOT happen prior to iOS 11.

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