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Appleboy45 Author

Level 1

56 points

MacBook Pro Shuts Down After Having Lid Closed for a While

I currently love my new 2017 MacBook Pro. However, for some reason, it seems to turn after having the lid closed for a long time. I have notice that once or twice the computer did crash and had to be restarted as it gave me the crash screen. I also noticed that when I start the computer after having it turn off, Google Chrome says it hasn’t been shut down correctly. So it seems to be an abrupt shut down. Does anyone else have this issue with there 2017 MacBook Pros in which the computer shuts down after having it sleep for a long time. Mine doesn’t have a touch bar.

MacBook Pro, macOS High Sierra (10.13), 13-inch, 2017, No Touchbar

Posted on Oct 15, 2017 1:18 PM

Top-ranking reply

rose_10

Community Specialist

Posted on Oct 16, 2017 1:34 PM

Hello Appleboy54,

Thank you for using Apple Support Communities.

I see that your MacBook Pro is shutting down when sleeping. I would suggest starting with the steps in the following support article:

If your Mac doesn‘t sleep or wake when expected

I suggest starting with this section:

If your Mac doesn't wake when you expect

Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

Your screen brightness might be turned down.

If you're using an external display, your display might be turned off.

Your Mac might be in safe sleep. To wake from safe sleep, press the power button.

Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.

and if you are still having the issue, move to this section:

If the previous steps don't work

These additional steps may help identify or resolve the issue:

Reset the SMC.

Reset NVRAM.

Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.

Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.

Try to isolate the issue by using another user account.

If you still see the issue, contact Apple Support.

Best regards.

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39 replies

Apr 3, 2018 3:50 AM in response to Kuanyu75

One would think after dropping $4.5k on a new MacBook Pro these issues would not happen. Apple has taken a landslide downhill in support and the actual product quality. I've wasted $2000 of my own **** time trying to resolve this issue. Looks like my 30+ years of supporting this brand are OVER.

Nachofon

Level 1

4 points

Apr 8, 2018 11:23 AM in response to Alan Klein1

Thanks. This helped me with an issue where my Macbook Air was randomly shutting down. Was convinced it was a battery issue. (And so were the guys at the Genius Bar), but your procedure fixed my problem permanently.

tungpun

Level 1

12 points

Apr 15, 2018 7:46 PM in response to TogTnc

My case is opposite.

If I disconnect the power cord and close the lid, after sleeping for a while, my macbook automatically shuts down.

And when I keep the power cord connected, it sleeps as normal.

Anyone have any idea to diagnose this issue?

Oct 27, 2017 1:54 AM in response to TogTnc

also see MacBook Pro panic attack

Appleboy45 Author

Level 1

56 points

Oct 23, 2017 5:25 AM in response to madt2007

I never seem to get an Apple warning when the computer turns back on. But I still do get the Chrome warning. Do you know what computer you have?

madt2007

Level 1

4 points

Oct 26, 2017 4:34 AM in response to Appleboy45

MacBook Pro (Retina, 15-inch, Mid 2015)

TogTnc

Level 1

4 points

Oct 27, 2017 1:10 PM in response to hstahlmann

I tried the steps in the link you gave. In my case, when I disconnect my power cord, the laptop goes into sleep mode as expected. When I keep the power connected, it shuts down.

Oct 30, 2017 12:59 AM in response to Alan Klein1

Alan, thank you so much for this very helpful post! It worked perfectly, no more errors while in sleep mode or on resume.

TogTnc

Level 1

4 points

Nov 7, 2017 8:53 PM in response to Alan Klein1

Unfortunately, this solution did not work for me. Closing the lid seems to restart the computer, not immediately, but if the lid is closed for a few hours. Still can't figure out a solution.