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MacBook Pro Shuts Down After Having Lid Closed for a While

I currently love my new 2017 MacBook Pro. However, for some reason, it seems to turn after having the lid closed for a long time. I have notice that once or twice the computer did crash and had to be restarted as it gave me the crash screen. I also noticed that when I start the computer after having it turn off, Google Chrome says it hasn’t been shut down correctly. So it seems to be an abrupt shut down. Does anyone else have this issue with there 2017 MacBook Pros in which the computer shuts down after having it sleep for a long time. Mine doesn’t have a touch bar.

MacBook Pro, macOS High Sierra (10.13), 13-inch, 2017, No Touchbar

Posted on Oct 15, 2017 1:18 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2017 1:34 PM

Hello Appleboy54,

Thank you for using Apple Support Communities.

I see that your MacBook Pro is shutting down when sleeping. I would suggest starting with the steps in the following support article:

If your Mac doesn‘t sleep or wake when expected

I suggest starting with this section:

If your Mac doesn't wake when you expect

Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

  • Your screen brightness might be turned down.
  • If you're using an external display, your display might be turned off.
  • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
  • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.
and if you are still having the issue, move to this section:

If the previous steps don't work

These additional steps may help identify or resolve the issue:

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.
  • Try to isolate the issue by using another user account.

If you still see the issue, contact Apple Support.

Best regards.

39 replies
Question marked as Top-ranking reply

Oct 16, 2017 1:34 PM in response to Appleboy45

Hello Appleboy54,

Thank you for using Apple Support Communities.

I see that your MacBook Pro is shutting down when sleeping. I would suggest starting with the steps in the following support article:

If your Mac doesn‘t sleep or wake when expected

I suggest starting with this section:

If your Mac doesn't wake when you expect

Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

  • Your screen brightness might be turned down.
  • If you're using an external display, your display might be turned off.
  • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
  • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.
and if you are still having the issue, move to this section:

If the previous steps don't work

These additional steps may help identify or resolve the issue:

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.
  • Try to isolate the issue by using another user account.

If you still see the issue, contact Apple Support.

Best regards.

Oct 20, 2017 9:31 AM in response to Appleboy45

Though I have reset the SMC and NVRAM, that has not solved this same issue: I experience a Wake from Sleep crash under High Sierra 10.13 with my MacBook Air (13-inch, Early 2015), 2.2 GHz Intel Core i7 with 8GB of RAM only after I close the MacBook Air's lid and the Mac has been sleeping for a while — presumably after the Mac enters Standby/Hibernate mode. When the lid is left open, I can wake from sleep normally. If I close the lid for a length of time, however, my Mac will routinely crash.


I will try to reboot into Safe Boot mode and close the lid over night and will see if it crashes when I open the lid. I'll report back my findings.

Oct 27, 2017 5:32 PM in response to TogTnc

I posted this in another thread, and it seems to work toward resolving this issue on MacBooks running 10.13:


It seems that the initial upgrade from Sierra to High Sierra 10.13 might lead to some corruption of the admin account from which the Mac was upgraded. I know it seems as though the issues described in this thread (and others like it) seem to indicate a system-wide power management issue (I know that's what I thought), but it may be corruption of the admin user account that triggers some Wake From Sleep issues. The Wake From Sleep and Wake After Lid Open issues I was experiencing seem to have been resolved (3 days so far, running under 10.13 with a MacBook Air 13-inch, Early 2015) by following these steps provided to me by an Apple Senior Product Specialist (your mileage may vary):


How to Create a New User with Same Home Folder


1. Open System Preferences > Users & Groups


2. Click the lock and enter the admin password, press the ‘+’ to create a new Admin user.


3. Log out.


4. Log into the newly created Admin user.


5. Open System Preferences > Users & Groups > unlock the lock


6. Select the original user > hit the ‘-‘ .


7. When prompted, choose "Don't change the home folder".


- Be sure the customer doesn't accidentally choose anything else or they could lose their data.



8. Once that process completes, open the /Users folder.


- The original home folder should be in this folder with the username(Deleted) format.


9. Remove the (Deleted) portion of the user name so that only the username portion remains.


- For instance, if my user name were AwesomeOPossum it would show AwesomeOPossum(Deleted). Remove (Deleted) so only AwesomeOPossum remains.


10. In System Preferences > Users & Groups, hit the ‘+’ to create another new admin user.


- The Full name should be the customers name.


- The user name should be the exact same as the previous short name (folder name).


- For instance, in this case the user name would be AwesomeOPossum.


11. macOS should prompt that a home folder already exists and ask if you want to associate the new user with the home folder.


12. Choose the closest yes answer available. (Yes, Associate, or whatever is affirmative.)


13. Log out of this user and into the original user and test for the issue.

Oct 23, 2017 5:24 AM in response to Alan Klein1

I had to reset the SMC and NVRAM not too long ago to try to fix something else, so that should be fine. The safe mode over night idea sounds good. Often times, I will be my MacBook Pro down when I go to sleep, and I don’t use it until I get home from school. So it sits in sleep for over 12 hours. I may contact Apple to see if they have anything to say.

Oct 26, 2017 4:36 PM in response to madt2007

I too am having the same issue after the upgrade to 10.13. I noticed in a different forum a recommendation to disconnect all external connections, including the power cable. I tried that this afternoon, and it seems to work, but I will try it again tonight just to be sure.


Prior to this, I have tried all the steps to reset SMC and NVRAM.


My system is MacBook Pro (Retina, 13-inch, Late 2013)

Nov 24, 2017 3:08 AM in response to Appleboy45

Hi,


Still having the same problem here.

Brought it to Apple in London and they told me that it is a programmed procedure that has been implemented with the new touch bar generation to avoid people leaving the lapton on for a long time(I don’t buy that!!!). The only way to change it is trough the terminal but he could show me how to do it because it was against their policy(I’m quite sure he was lying!).After that he suggested me have a look online and find out this prodcedure which I haven’t found it yet.

Is anyone aware about it? Were them all b*****t?


Many thanks!



Michele

Feb 1, 2018 9:02 AM in response to Kuanyu75

Some documentation from Apple on the difference between the Touch Bar and Non-Touch Bar would be helpful. I have a 2017 MBP and a Mid-2014 MBP with the same version of MacOS and the same power settings, yet this only happens on the MBP with the Touch Bar. I have made some progress playing with the pmset command. Try pmset -g to see what your settings are. I've had some success by increasing the value of standbydelay

Feb 12, 2018 8:30 AM in response to rose_10

Same exact issue for me on my brand new 2017 15" MBP with two UCB-C -> Display Port cables feeding two 4k monitors. It seemed to work the first day I got it (Friday), now it's Monday and having this annoying problem. Resetting both SMC and NVRAM did nothing. I have to leave the laptop lid open ajar so it won't go to sleep, which is pretty laughable for a new machine approaching $3k.


On the latest High Sierra, v10.13.3. Please fix this.

Feb 27, 2018 8:53 PM in response to Appleboy45

Hey guys,


I found out a way to get rid of this problem.

I had downloaded bitdifender after noticing my Mac book going crazy. When I opened the lid with the intension of it having wake up from sleep, it responds with a turn on attempt and shuts down again. And then I would have to press the power button again after which it turns on. It was frustrating.


I installed the the above mentioned Anti Malware app and got rid of all the infected files. Now it works well.

MacBook Pro Shuts Down After Having Lid Closed for a While

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