iOS 11.x Cellular Data usage

Why do you ask for help and then ignore what was offered? There are very few things you can try and that is the easiest to start with. the other two choices are restoring to factory settings from a backup and restore to factory settings set up as new phone. If you dont like those options, take your phone to the Apple store.

svaardt wrote:

Given that I am not alone in experiencing this, how do we promote this matter to the attention of Apple, so that they can, and do, look into, and address it ?

Use the Contact Support link at the top of every page of these forums and discuss the matter with them directly.

svaardt wrote:

Could it be, that when in Screen power off mode, WiFi is disabled ? Which may account why System apps continue to slurp Mobile data even though you had WiFi enabled prior the screen been powered off ?

If the screen is locked and the iPad is not plugged in to a power source, WiFi will disconnect.

Even if someone else reports the same symptoms, it can be very difficult to say if the cause is the same. That's why beginning troubleshooting steps tend to be rather generic. Very often, they are being used to rule out problems. So, if you reset your settings and the problem is not resolved, we now know that it was not a problem with any of your settings. It could be for some people, though. Updates can monkey with settings, something I find very annoying.

The steps that welafever is outlining are exactly the ones that Apple will do if you take the phone to them.

xdracco wrote:

there's a difference between ignoring advice and asking for clarification. if you can't tell the difference, maybe you shouldn't be here answering questions.

If you think you have a better answer for the OP, why don't you simply provide that rather than criticize other people who are trying to help?

Same problem, except I feel like MUCH more extreme. I have around 3 GB a month on my plan I think. And random apple like calendar or contacts which I literally NEVER open used like over 1 GB in the month! So I turned cellular off for every app and setting I could find besides the select few apps I actually use data for. This helped with the aspect, but my system services is just rediculous. Most of the categories look reasonable and are fine by me, like messaging, but the top two go as follows (10 days into the month after resetting statistics):

Documents and Sync: 596 MB (more than 0.5 GB!!)

iTunes Accounts: 113 MB

Total, this is close to 3/4 of a gigabyte, which is very concerned because if you multiply that by three to account for a whole month that is 2.25 GB of data used for supposedly nothing so pretty much I only get to use that other 25%. Not really okay if you ask me. Also is this an apple issue or something I need to talk to my carrier about? Bc no matter what I try on my own I can’t fix his issue.

welafever, the problem is that you answer offered no explanation other than just tell him to do something. Your method instructs the OP to reset his settings and this is why he has such concern. Perhaps if the solution comes with an explanation would help ease his mind. You may consider yourself an expert and expect everyone to be at your level. However, this type of attitude is also very off putting. OP comes here for help because he may have exhausted his own options but for sure, the one option that you provided could cause more harm to him and he foresees that. This kind of smarty pants attitude should be avoided.

USMCSgtMike wrote:

the problem is that you answer offered no explanation other than just tell him to do something. Your method instructs the OP to reset his settings and this is why he has such concern. Perhaps if the solution comes with an explanation would help ease his mind.

This is a user-to-user support forum. People give the best answer they can. If you think you can provide a better one to this question, I'm sure it would be appreciated.

Has there been any resolution to this? I don’t like updating my phone at every update, but I have been just because I’m really disgusted by this bug that just starts sucking up data. I’m currently on 11.2.2 with an 8 plus. I first noticed it on my 7 plus. Prior to that I had an SE, that didn’t have any issues. All of them were on iOS 11 and up. It was first brought to my attention when my data surpassed my monthly plan, by a lot. Then I started to pay attention to the data communication icon in the top left and monitor my cellular usage. When I’m on WiFi the icon will still be active, but I can’t see exactly what kind of activity there is while on WiFi. And the only way I can get it to stop is shutting down my phone or doing a hard reset. Like tonight, I reset all of my cellular stats and closed out all of my apps (double tapping the home button and swiping up).

And I left my phone alone on my stand. Here are a few screen shotsi didn’t touch my phone and my apps were closed. All of them.

During the times I’ve been noticing all of the things using data. I think the “Settings” app using data is really peculiar. I don’t have any screen shots of that because I thought I resolved the data problem when I shut that off. It was using a lot. But my calendar, mail, and mapping were using data while it was just sitting on my stand.