No place to type "password followed by verification code"

I have an old MacBook Air running 10.9.5.


I recently tried to access iCloud Preferences. I'm asked to enter my password. I enter it.


I then get a notice on all my other devices that my Apple ID is being used to sign in to a new device.


I allow it and then am given a six digit verification code.


The MacBook Air tells me


An Apple ID verification code is required.


Type your password followed by the verification code as shown on your other devices.


Trouble is, there's no place to type it.


What now?

Posted on Oct 19, 2017 6:56 PM

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Question marked as Top-ranking reply

Posted on Oct 20, 2017 10:43 AM

Try selecting another preference pane in System Preferences, then go back to System Preferences/iCloud and sign in again. Put in the password, followed by the code (the password (ABC) followed by the code (123) or ABC123).

14 replies

Oct 21, 2017 6:40 PM in response to Winston Churchill

Regardless of which way things happen for you, it seems the best approach is not to enter the password in the first instance but go straight to a trusted device and generate a code yourself (Settings Apple ID(Top) Password & Security Get Verification Code) and then enter the password and code as suggested above (ABC123)

Thank you. This worked, but set off a nightmarish cascade of iCloud password requests across all my devices. Plus, it turned off iCloud Keychain on all devices and Back to My Mac on my computers. Every device had the following message:


Update Apple ID Settings


Some account devices will not be available until you sign in again.


On my two iOS devices I had to enter my iCloud password to "Update Apple ID Settings" and then again to turn Keychain back on and again to turn Back to My Mac on. I also had to enter the device PIN.


On my computers, I also had to enter my password three different times. Thanks to Google for Chrome Remote Desktop so I could do this on my iMac at home. (I'm away at the moment.)


I was never able to turn Keychain back on for the MacBook Air. It said I had to request permission from another device I did that, but none of my devices ever received the request.


I would say that in the course of fixing this iCloud problem with the MacBook Air I ended up having to enter my iCloud password nearly two dozen times across two iOS devices and three computers.


This is ridiculous.

Oct 21, 2017 6:41 PM in response to Buadhai

If you are using two-factor authentication on an older device…


You should be able to append the code to your password and enter that (i.e. if your password is ABC and your code is 123, enter ABC123).


It seems from some comments posted in these communities that for some people an authentication code is issued once the password is entered which consequently fails to work and in other instances, no authentication code is issued at all.

Regardless of which way things happen for you, it seems the best approach is not to enter the password in the first instance but go straight to a trusted device and generate a code yourself (Settings Apple ID(Top) Password & Security Get Verification Code) and then enter the password and code as suggested above (ABC123)

Oct 22, 2017 5:05 AM in response to Buadhai

Thank you. This worked, but set off a nightmarish cascade of iCloud password requests across all my devices. Plus, it turned off iCloud Keychain on all devices and Back to My Mac on my computers. Every device had the following message:


Update Apple ID Settings


Some account devices will not be available until you sign in again.

Then you did something in addition to the instructions a gave.

Oct 20, 2017 4:44 PM in response to Eric Root

Try selecting another preference pane in System Preferences, then go back to System Preferences/iCloud and sign in again. Put in the password, followed by the code (the password (ABC) followed by the code (123) or ABC123).


I've tried all that including quitting System Preferences, rebooting the machine, etc. Nothing helps. A password entry field just never appears. I posted a screenshot to show what I mean.


Odd thing is, I’ve done this many times with this machine In the past and have always been able to enter the password and code in the password field.

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No place to type "password followed by verification code"

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