Mouse Double-Clicking in High Sierra

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-19 13:55:13

Download EtreCheck from https://etrecheck.com

Runtime: 2:33

Performance: Excellent

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Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Double clicking a folder fails to open it

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac15,1

1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 44.48 GB available

iCloud Status: 41 pending files

Video Information:ⓘ

AMD Radeon R9 M290X - VRAM: 2 GB

iMac 5120 x 2880

Cinema HD 2560 x 1600

Disk Information:ⓘ

APPLE HDD ST1000DM003 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk1s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

(disk0s3) <not mounted> [Boot]: 134 MB

USB Information:ⓘ

USB30Bus

LaCie Porsche Desktop

P9230 disk3: (4 TB)

(disk3s1) <not mounted> [EFI]: 315 MB

Time Machine (disk3s2 - Journaled HFS+) /Volumes/Time Machine : 4.00 TB (3.43 TB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

hub_device

hub_device

Wacom Co.,Ltd. Wacom Wireless Receiver

Apple Computer, Inc. Apple Cinema HD Display

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to Gigabit Ethernet Adapter

Virtual disks:ⓘ

[redacted] (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (884.04 GB free)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 999.35 GB Online

System Software:ⓘ

macOS High Sierra 10.13.2 (17C205) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]

/System/Library/Extensions

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.11) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-2 - SDK 10.11) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 165 Apple tasks

[running] 117 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 36 Apple tasks

[loaded] 177 Apple tasks

[running] 117 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-14) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-16) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]

[running] com.dymo.dls.webservice.plist (? 77c41eb 32682e93 - installed 2017-01-23) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.quark.quarkupdate.agent.plist (Quark - installed 2017-07-25) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-11-03) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-16) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-16) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2015-09-28) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]

[not loaded] com.dymo.pnpd.plist (? 0 ? - installed 2016-11-08) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-11-04) [Lookup]

[loaded] com.quark.QXPHelper.plist (Quark - installed 2015-09-28) [Lookup]

[loaded] com.quark.quarkupdate.plist (? b5d626e1 61f8d22f - installed 2015-10-16) [Lookup]

[loaded] com.quark.quarkupdate.quhelper.plist (Quark - installed 2017-08-06) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-12-01)

User Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-14) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2016-01-04) [Lookup]

User Login Items:ⓘ

Mail Application

(/Applications/Mail.app)

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-05)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Calendar Application

(/Applications/Calendar.app)

QuarkXPress Application

(/Applications/QuarkXPress 2015/QuarkXPress.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-01) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-01-09) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-10) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2018-01-09) [Lookup]

DYMO NPAPI Addin: 1.0 (installed 2017-01-23) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (installed 2015-10-01) [Lookup]

DYMO Safari Addin: Unknown (installed 2017-01-23) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-11-03) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2015-09-30) Check version

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-12-14) [Lookup]

Quark Update Preferences (installed 2017-07-25) [Lookup]

WacomTablet (installed 2015-11-03) [Lookup]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

[redacted]: Disk size: 1.11 TB Disk used: 230.44 GB

Destinations:

Time Machine [Local]

Total size: 4.00 TB

Total number of backups: 113

Oldest backup: 28/09/2015, 14:46

Last backup: 19/01/2018, 12:28

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 1.11 TB X 3)

Top Processes by CPU:ⓘ

32% Mail

16% Finder

10% mdworker

8% mdworker

7% WindowServer

Top Processes by Memory:ⓘ

982 MB kernel_task

314 MB mds_stores

302 MB QuarkXPress

234 MB WindowServer

228 MB com.apple.WebKit.WebContent

Top Processes by Network Use:ⓘ

Input Output Process name

139 KB 20 MB nsurlsessiond

255 KB 104 KB mDNSResponder

56 KB 29 KB apsd

24 KB 10 KB cloudd

22 KB 4 KB netbiosd

Top Processes by Energy Use:ⓘ

36.64 Mail

13.24 com.apple.photos.ImageConversionService

11.24 Finder

8.92 WindowServer

4.14 mdworker

Virtual Memory Information:ⓘ

1.95 GB Available RAM

57 MB Free RAM

6.05 GB Used RAM

1.89 GB Cached files

251 MB Swap Used

Software installs (last 30 days):ⓘ

Adobe Flash Player: (installed 2018-01-05)

Adobe Acrobat DC (18.009.20050): (installed 2018-01-09)

Adobe Flash Player: (installed 2018-01-10)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-01-19 13:48:52 soagent.app High CPU use [Open] [Details]

2018-01-19 09:19:24 Adobe Illustrator.app Crash [Open]

Also :
Double-Clicking invariably get closing down Fotostation 8 Build 776 ( https://www.fotostation.com/ ) and sometimes on Adobe Raw Camera 9.1.1 (+ do not which close contextual pop-ups clic-right).

it's definitely NOT fixed for me either (I'm now in High Sierra too). I get a double click when I NEED to just select something, not open it, and it messes up my work in Illustrator, InDesign and Photoshop. So maybe it's an Adobe problem? But, no, it happens in Finder too. I even put my mouse preference on the least sensitive, slowest double click setting. Help!

Do you have any input managers or third party mouse drivers?

Try restarting in Safe Mode. Test. Odds are mouse works fine in Safe Mode, which would suggest a problem with some third party drivers or other software.

🙂 Hi.✅
All these anomalies (double click, , and contextual pop-ups click-right) on my Macs since "Hight Sierra" are now fixed.

The problem was an error in the Fotostation software. Since the update of the latter to version 8.0 Build No: 778, all the problems are solved.

Thanks a lot.

Totally agree. I have 10.13.2 and double clicking is still a problem. It is totally annoying when trying to open docs from the desktop. What is most astonishing- how in the world can Apple have not seen this and corrected it w High Sierra's initial release? This, combined with the gloomy forecast for iPhone 10 sales, suggests I should sell my APPL stock now!

mbw817 wrote:

Totally agree. I have 10.13.2 and double clicking is still a problem. It is totally annoying when trying to open docs from the desktop. What is most astonishing- how in the world can Apple have not seen this and corrected it w High Sierra's initial release? This, combined with the gloomy forecast for iPhone 10 sales, suggests I should sell my APPL stock now!

Not seen what? There is no double-clicking problem in High Sierra. This is the only thread where I read about this, and as you can read the problem was solved for the OP.

If you have a problem, the right way to get assistance here is to start a new thread, and give specific information about your problem. Most likely there is a software conflict, but without detailed information about your hardware and software setup it is impossible to know.

And where did you see that "gloomy" iPhone forecast? I don't own Apple stock, but if I did I would not be worried.

In about three weeks Apple is due to report on the last trimester, and then you may know more.

Have you POWERED OFF the computer? DO that for about 1 minute then power back on.

I would then restart the computer when you get to the log-in screen.

When you do the restart, I would immediately be prepared for a

PRAM flush; Option Command P R. I would wait for three chimes.

OR you could do it the other way around, the pram flash first then the power off next.

If that problem is still around I'd consider a SafeMode Boot.

I've just upgraded 3 out of our 4 Macs to High Sierra. 2 have upgraded fine, but on an iMac you can't open folders or files by double clicking on the mouse. Have tried 2 bluetooth mice and an old wired one but all have same effect. Only way I can open files is to go into the app and open them from there. I've also reset the PRAM but that hasn't made any difference

Hi Luis, thanks for the quick reply. Control-click open works when you go to 'open new window'. Just tried making a new user and you can open folders in the new account. Does that mean I'll have to make a new account and transfer everything over?

Paul Glucklich wrote:

Hi Luis, thanks for the quick reply. Control-click open works when you go to 'open new window'. Just tried making a new user and you can open folders in the new account. Does that mean I'll have to make a new account and transfer everything over?

Not necessarily.

It means that something you have on your user account is causing problems.

It could be a login item, or a launch daemon, or something like that.

Please run the diagnostic tool Etrecheck and post its report here, so we can have a look at possible culprits.

so? has anyone come up with an answer or a fix?

I also have 10.13.1 and it definitely is NOT fixed. XCode is one of many apps that can't deal and it renders it useless if you don't have they keyboard shortcuts memorized.