EtreCheck version: 3.4.6 (460)
Report generated 2018-01-19 13:55:13
Download EtreCheck from https://etrecheck.com
Runtime: 2:33
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Double clicking a folder fails to open it
Hardware Information:ⓘ
iMac (Retina 5K, 27-inch, Late 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac15,1
1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n/ac
iCloud Quota: 44.48 GB available
iCloud Status: 41 pending files
Video Information:ⓘ
AMD Radeon R9 M290X - VRAM: 2 GB
iMac 5120 x 2880
Cinema HD 2560 x 1600
Disk Information:ⓘ
APPLE HDD ST1000DM003 disk1: (1 TB) (Rotational)
[Show SMART report]
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB
Recovery HD (disk1s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB
(disk0s3) <not mounted> [Boot]: 134 MB
USB Information:ⓘ
USB30Bus
LaCie Porsche Desktop
P9230 disk3: (4 TB)
(disk3s1) <not mounted> [EFI]: 315 MB
Time Machine (disk3s2 - Journaled HFS+) /Volumes/Time Machine : 4.00 TB (3.43 TB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
hub_device
hub_device
Wacom Co.,Ltd. Wacom Wireless Receiver
Apple Computer, Inc. Apple Cinema HD Display
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Virtual disks:ⓘ
[redacted] (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (884.04 GB free)
Physical disk: disk0s2 120.99 GB Online
Physical disk: disk1s2 999.35 GB Online
System Software:ⓘ
macOS High Sierra 10.13.2 (17C205) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]
/System/Library/Extensions
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.11) [Lookup]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-2 - SDK 10.11) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 165 Apple tasks
[running] 117 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 36 Apple tasks
[loaded] 177 Apple tasks
[running] 117 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-14) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-16) [Lookup]
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]
[running] com.dymo.dls.webservice.plist (? 77c41eb 32682e93 - installed 2017-01-23) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.quark.quarkupdate.agent.plist (Quark - installed 2017-07-25) [Lookup]
[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-11-03) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-16) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-16) [Lookup]
[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2015-09-28) [Lookup]
[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]
[not loaded] com.dymo.pnpd.plist (? 0 ? - installed 2016-11-08) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-11-04) [Lookup]
[loaded] com.quark.QXPHelper.plist (Quark - installed 2015-09-28) [Lookup]
[loaded] com.quark.quarkupdate.plist (? b5d626e1 61f8d22f - installed 2015-10-16) [Lookup]
[loaded] com.quark.quarkupdate.quhelper.plist (Quark - installed 2017-08-06) [Lookup]
[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-12-01)
User Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-14) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2016-01-04) [Lookup]
User Login Items:ⓘ
Mail Application
(/Applications/Mail.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-05)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Calendar Application
(/Applications/Calendar.app)
QuarkXPress Application
(/Applications/QuarkXPress 2015/QuarkXPress.app)
Internet Plug-ins:ⓘ
AdobeAAMDetect: 3.0.0.0 (installed 2017-10-01) [Lookup]
FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-01)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-01-09) [Lookup]
Flash Player: 28.0.0.137 (installed 2018-01-10) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2018-01-09) [Lookup]
DYMO NPAPI Addin: 1.0 (installed 2017-01-23) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2015-10-01) [Lookup]
DYMO Safari Addin: Unknown (installed 2017-01-23) [Lookup]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-11-03) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2015-09-30) Check version
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-12-14) [Lookup]
Quark Update Preferences (installed 2017-07-25) [Lookup]
WacomTablet (installed 2015-11-03) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
[redacted]: Disk size: 1.11 TB Disk used: 230.44 GB
Destinations:
Time Machine [Local]
Total size: 4.00 TB
Total number of backups: 113
Oldest backup: 28/09/2015, 14:46
Last backup: 19/01/2018, 12:28
Size of backup disk: Excellent
Backup size 4.00 TB > (Disk size 1.11 TB X 3)
Top Processes by CPU:ⓘ
32% Mail
16% Finder
10% mdworker
8% mdworker
7% WindowServer
Top Processes by Memory:ⓘ
982 MB kernel_task
314 MB mds_stores
302 MB QuarkXPress
234 MB WindowServer
228 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
139 KB 20 MB nsurlsessiond
255 KB 104 KB mDNSResponder
56 KB 29 KB apsd
24 KB 10 KB cloudd
22 KB 4 KB netbiosd
Top Processes by Energy Use:ⓘ
36.64 Mail
13.24 com.apple.photos.ImageConversionService
11.24 Finder
8.92 WindowServer
4.14 mdworker
Virtual Memory Information:ⓘ
1.95 GB Available RAM
57 MB Free RAM
6.05 GB Used RAM
1.89 GB Cached files
251 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2018-01-05)
Adobe Acrobat DC (18.009.20050): (installed 2018-01-09)
Adobe Flash Player: (installed 2018-01-10)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2018-01-19 13:48:52 soagent.app High CPU use [Open] [Details]
2018-01-19 09:19:24 Adobe Illustrator.app Crash [Open]