My daughter's MacBook Pro 13" (Mid 2012) recently start running so slowly that it has become unusable. Apple Hardware Test (extended) reports no problems and have done things like resetting the PRAM I eventually wiped the HD and reinstalled the software from a Time Machine backup. No change. So I've wiped the HD again and reinstalled macOS brining nothing across from any previous installation. It's still the same.
Any suggestions as to what I should do next?
Ifor
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-23 20:56:17
Download EtreCheck from https://etrecheck.com
Runtime: 9:23
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: <etrecheck://help/hardware> ⓘ <etrecheck://help/hardware>
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] <http://support-sp.apple.com/sp/index?page=cpuspec&cc=DTY4&lang=en> - [User Guide] <http://support-sp.apple.com/sp/index?page=cpuuserguides&cc=DTY4&lang=en> - [Warranty & Service] <https://support.apple.com/en-gb/mac-notebooks/repair/service>
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
<http://support-sp.apple.com/sp/index?page=cpumemory&cc=DTY4&lang=en> BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en2: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 333
Video Information: <etrecheck://help/video> ⓘ <etrecheck://help/video>
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Disk Information: <etrecheck://help/disk> ⓘ <etrecheck://help/disk>
TOSHIBA MK7559GSXF disk0: (750.16 GB) (Rotational)
[Show SMART report] <etrecheck://smart/disk0>
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information: <etrecheck://help/usb> ⓘ <etrecheck://help/usb>
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus
Thunderbolt Information: <etrecheck://help/thunderbolt> ⓘ <etrecheck://help/thunderbolt>
Apple Inc. thunderbolt_bus
Virtual disks: <etrecheck://help/virtualvolume> ⓘ <etrecheck://help/virtualvolume>
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (733.64 GB free)
Physical disk: disk0s2 749.30 GB Online
System Software: <etrecheck://help/systemsoftware> ⓘ <etrecheck://help/systemsoftware>
macOS High Sierra 10.13 (17A405) - Time since boot: about one hour
Gatekeeper: <etrecheck://help/gatekeeper> ⓘ <etrecheck://help/gatekeeper>
Mac App Store and identified developers
System Launch Agents: <etrecheck://help/systemlaunchagents> ⓘ <etrecheck://help/systemlaunchagents>
[not loaded] 8 Apple tasks
[loaded] 171 Apple tasks
[running] 109 Apple tasks
System Launch Daemons: <etrecheck://help/systemlaunchdaemons> ⓘ <etrecheck://help/systemlaunchdaemons>
[not loaded] 37 Apple tasks
[loaded] 180 Apple tasks
[running] 111 Apple tasks
User Login Items: <etrecheck://help/loginitems> ⓘ <etrecheck://help/loginitems>
iTunesHelper Application (? 0 - installed 2017-10-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: <etrecheck://help/internetplugins> ⓘ <etrecheck://help/internetplugins>
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
3rd Party Preference Panes: <etrecheck://help/preferencepanes> ⓘ <etrecheck://help/preferencepanes>
None
Time Machine: <etrecheck://help/timemachine> ⓘ <etrecheck://help/timemachine>
Time Machine not configured!
Top Processes by CPU: <etrecheck://help/cpu> ⓘ <etrecheck://help/cpu>
8% kernel_task
6% WindowServer
0% corecaptured
0% launchd
0% fontd
Top Processes by Memory: <etrecheck://help/memory> ⓘ <etrecheck://help/memory>
734 MB kernel_task
91 MB mds_stores
77 MB suggestd
73 MB Finder
71 MB Messages
Top Processes by Network Use: <etrecheck://help/network> ⓘ <etrecheck://help/network>
Input Output Process name
3 MB 41 KB mDNSResponder
96 KB 6 KB netbiosd
9 KB 10 KB apsd
0 B 64 B SystemUIServer
Top Processes by Energy Use: <etrecheck://help/energy> ⓘ <etrecheck://help/energy>
9.12WindowServer
1.60corecaptured
0.22airportd
0.10mds
Virtual Memory Information: <etrecheck://help/vm> ⓘ <etrecheck://help/vm>
5.26 GB Available RAM
2.61 GB Free RAM
2.74 GB Used RAM
2.65 GB Cached files
0 B Swap Used
Software installs (last 30 days): <etrecheck://help/install> ⓘ <etrecheck://help/install>
Malwarebytes for Mac: (installed 2017-10-23)
"Malwarebytes for Mac Uninstaller": (installed 2017-10-23)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): <etrecheck://help/diagnostics> ⓘ <etrecheck://help/diagnostics>
2017-10-23 19:12:57 Last shutdown cause: 0 - Power loss
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-23 20:56:17
Download EtreCheck from https://etrecheck.com
Runtime: 9:23
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: <etrecheck://help/hardware> ⓘ <etrecheck://help/hardware>
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] <http://support-sp.apple.com/sp/index?page=cpuspec&cc=DTY4&lang=en> - [User Guide] <http://support-sp.apple.com/sp/index?page=cpuuserguides&cc=DTY4&lang=en> - [Warranty & Service] <https://support.apple.com/en-gb/mac-notebooks/repair/service>
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
<http://support-sp.apple.com/sp/index?page=cpumemory&cc=DTY4&lang=en> BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en2: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 333
Video Information: <etrecheck://help/video> ⓘ <etrecheck://help/video>
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Disk Information: <etrecheck://help/disk> ⓘ <etrecheck://help/disk>
TOSHIBA MK7559GSXF disk0: (750.16 GB) (Rotational)
[Show SMART report] <etrecheck://smart/disk0>
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information: <etrecheck://help/usb> ⓘ <etrecheck://help/usb>
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus
Thunderbolt Information: <etrecheck://help/thunderbolt> ⓘ <etrecheck://help/thunderbolt>
Apple Inc. thunderbolt_bus
Virtual disks: <etrecheck://help/virtualvolume> ⓘ <etrecheck://help/virtualvolume>
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (733.64 GB free)
Physical disk: disk0s2 749.30 GB Online
System Software: <etrecheck://help/systemsoftware> ⓘ <etrecheck://help/systemsoftware>
macOS High Sierra 10.13 (17A405) - Time since boot: about one hour
Gatekeeper: <etrecheck://help/gatekeeper> ⓘ <etrecheck://help/gatekeeper>
Mac App Store and identified developers
System Launch Agents: <etrecheck://help/systemlaunchagents> ⓘ <etrecheck://help/systemlaunchagents>
[not loaded] 8 Apple tasks
[loaded] 171 Apple tasks
[running] 109 Apple tasks
System Launch Daemons: <etrecheck://help/systemlaunchdaemons> ⓘ <etrecheck://help/systemlaunchdaemons>
[not loaded] 37 Apple tasks
[loaded] 180 Apple tasks
[running] 111 Apple tasks
User Login Items: <etrecheck://help/loginitems> ⓘ <etrecheck://help/loginitems>
iTunesHelper Application (? 0 - installed 2017-10-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: <etrecheck://help/internetplugins> ⓘ <etrecheck://help/internetplugins>
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
3rd Party Preference Panes: <etrecheck://help/preferencepanes> ⓘ <etrecheck://help/preferencepanes>
None
Time Machine: <etrecheck://help/timemachine> ⓘ <etrecheck://help/timemachine>
Time Machine not configured!
Top Processes by CPU: <etrecheck://help/cpu> ⓘ <etrecheck://help/cpu>
8% kernel_task
6% WindowServer
0% corecaptured
0% launchd
0% fontd
Top Processes by Memory: <etrecheck://help/memory> ⓘ <etrecheck://help/memory>
734 MB kernel_task
91 MB mds_stores
77 MB suggestd
73 MB Finder
71 MB Messages
Top Processes by Network Use: <etrecheck://help/network> ⓘ <etrecheck://help/network>
Input Output Process name
3 MB 41 KB mDNSResponder
96 KB 6 KB netbiosd
9 KB 10 KB apsd
0 B 64 B SystemUIServer
Top Processes by Energy Use: <etrecheck://help/energy> ⓘ <etrecheck://help/energy>
9.12WindowServer
1.60corecaptured
0.22airportd
0.10mds
Virtual Memory Information: <etrecheck://help/vm> ⓘ <etrecheck://help/vm>
5.26 GB Available RAM
2.61 GB Free RAM
2.74 GB Used RAM
2.65 GB Cached files
0 B Swap Used
Software installs (last 30 days): <etrecheck://help/install> ⓘ <etrecheck://help/install>
Malwarebytes for Mac: (installed 2017-10-23)
"Malwarebytes for Mac Uninstaller": (installed 2017-10-23)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): <etrecheck://help/diagnostics> ⓘ <etrecheck://help/diagnostics>
2017-10-23 19:12:57 Last shutdown cause: 0 - Power loss
You have absolutely NOTHING going on in there. You have free disk space, lots of RAM, no known Bad Actors. Nothing.
That is why it is completely bizarre that this check, which typically finishes in well under 3 minutes, should take 9 minutes plus on your Mac.
So my current theory is that your boot drive (or its SATA cable) is sick.
If you can use the smartdisk link inside the report (while etrecheck is still open) it may reveal more information about your drive. What I would expect to find is that some of the error counters (further down in the report) indicate accumulating Bad Blocks.
Yes. I think this item:
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 2360
is telling you the drive has re-allocated 2,360 Bad Blocks. That is WAY too many. The way these things tend to fail, once you get more than a handful of bad Blocks, other ones nearby start to go as well, and soon you get a cascade effect and the drive becomes unusable.
When you re-write the drive with new data, such as the over 350,000 files that make up a MacOS re-install, the drive has an opportunity to substitute "spare" blocks from its private stash for any found bad. so right at the moment, it is possible no blocks are unusably bad.
What starts to happen is they do not read correctly on the first read, so the drive controller does a re-try -- up to 1000 times, hoping that one of those times, the data will read good and you can continue. This takes a while.
I think you will find that replacing that drive solves all the slowness complaints you had.
What OS is it running?
How much RAM does it have?
There could be an issue with your hard drive or the directory structure on it. Open Utilities > Disk Utility > select your HD on the left (the first item on the list) > make sure S.M.A.R.T. status says “Verified” (if it doesn’t it means there is a hardware issue with the HD, or an impending one) > click on the second item on the list (which should be Macintosh HD or the name you named your internal HD) > click on “First Aid” > (depending on your OS, you may have to click on Repair Disk or Verify Disk) > click on “Run” > allow it to finish running > click on “Show Details” > look at the last few lines and see if it says something like "Appears to be OK" and/or “Operation successful;” if it repaired anything, run it again, until you get two clean runs in a row. Click on “Done,” go to the Disk Utility menu and select “Quit Disk Utility.”
If it says “Cannot be repaired” or something like it any time during the run, run it a few more times to see if Disk Utility can repair it. If not, click on “Done,” go to the Disk Utility menu, select “Quit Disk Utility.”
RE: SATA Cables:
Brue computing posted an interesting Video on Youtube. The proposition was that the SATA cable problems in certain MacBooks was caused by abrasion against the machined inside of the aluminum case. Their solution? RED TAPE!
(The drive has been removed for photographic clarity)
One strip applied to the case, and one strip applied to the underside of the cable.
You should use RED tape because it is associated with higher speeds, and will therefore keep the high speed bits from spilling out of the cable and accumulating inside the case.
OGELTHORPE insists that I have a fiduciary responsibility to tell you that--^
Many Users prefer to simply replace the cable than get involved with all this "red tape".
If you had not already done an erase and install, readers would have suggested you run this completely non-invasive "discovery" Utility, "Share" and post its pre-laundered report:
It sometimes reports things we never would have thought to ask about. and its free.
So you have enough RAM, HS should run on that machine, the HD looks OK, and AHT doesn't show anything wrong. I don't know where I'd go from there, working at home, so I would bring the Mac to an Apple Store “genius” bar for a free diagnosis: https://support.apple.com/contact
I'm pleased to report back that having installed a new 1TB hybrid HDD my daughter's MacBook Pro is working well. Etrecheck has reported its performance as "Excellent".
Grant, thanks for your help.
It was running Sierra, but now, since the clean install, it is running High Sierra.
It has 8GB of RAM.
Disk Utility does not appear to display S.M.A.R.T. status as it used to, but clicking the info button top right and scrolling down, it says S.M.A.R.T. Status Not Supported.
I have run First Aid and got this:
Verifying storage system
Performing fsck_cs -n -x --lv --uuid 6A51002D-5B3F-41F9-8989-0968AC306BC0
Checking volume
disk0s2: Scan for Volume Headers
disk0s2: Scan for Disk Labels
Logical Volume Group 6A51002D-5B3F-41F9-8989-0968AC306BC0 on 1 device
disk0s2: Scan for Metadata Volume
Logical Volume Group has a 24 MB Metadata Volume with double redundancy
Start scanning metadata for a valid checkpoint
Load and verify Segment Headers
Load and verify Checkpoint Payload
Load and verify Transaction Segment
Incorporate 0 newer non-checkpoint transactions
Load and verify Virtual Address Table
Load and verify Segment Usage Table
Load and verify Metadata Superblock
Load and verify Logical Volumes B-Trees
Logical Volume Group contains 1 Logical Volume
Load and verify F31BFCF3-1108-4C0C-B310-003F03BD929E
Load and verify 5D1B790A-1741-4226-B99E-B3B63E3B283D
Load and verify Freespace Summary
Load and verify Block Accounting
Load and verify Live Virtual Addresses
Newest transaction commit checkpoint is valid
Load and verify Segment Cleaning
The volume 6A51002D-5B3F-41F9-8989-0968AC306BC0 appears to be OK
Storage system check exit code is 0.
Verifying file system.
Volume could not be unmounted.
Using live mode.
Performing fsck_hfs -fn -l -x /dev/rdisk2
Performing live verification.
Checking Journaled HFS Plus volume.
Checking extents overflow file.
Checking catalog file.
Checking multi-linked files.
Checking catalog hierarchy.
Checking extended attributes file.
Checking volume bitmap.
Checking volume information.
The volume Macintosh HD appears to be OK.
File system check exit code is 0.
Restoring the original state found as mounted.
Operation successful.
Is your problem solved?
If not, this is an easy thing to try, the software is not invasive and does not even have to be installed, and its report provides no personally-identifiable information.
As I said above, sometimes this report shows things we never would have thought to ask about, all in one place. That is why I bothered to suggest it.
Do you mean this?
smartctl 6.5 2016-05-07 r4318 [Darwin 17.0.0 x86_64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model: TOSHIBA MK7559GSXF
Serial Number: 12NGP9NVT
LU WWN Device Id: 5 000039 3c290a3a7
Firmware Version: GQ108B
User Capacity: 750,156,374,016 bytes [750 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Mon Oct 23 23:03:36 2017 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00)Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0)The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003)Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01)Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 196) minutes.
SCT capabilities: (0x003d)SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 2057
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 8325
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 2360
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 090 090 000 Old_age Always - 4352
10 Spin_Retry_Count 0x0033 253 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 7096
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 2121
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 1152
193 Load_Cycle_Count 0x0032 060 060 000 Old_age Always - 403855
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 31 (Min/Max 10/46)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 73
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 8262
222 Loaded_Hours 0x0032 092 092 000 Old_age Always - 3339
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 219
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0
254 Free_Fall_Sensor 0x0032 100 100 000 Old_age Always - 463
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Thank you. I’ll research replacing the hard disk and do that before I take it to an Apple Store for repair. I’ll check my wife‘s older machine for the same issue. It’s slow, but at least still useable.
I’ll report back. Thanks again.
Maybe you can help with my wife's slightly older (mid 2010) MacBook Pro also. It's been slow for a long while so I have just doubled its RAM from 4GB to 8GB. It's certainly quicker than it was, but Etrecheck reports its performance as "Below Average".
Here's the Etrecheck report (and below the SMART report).
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-27 13:32:06
Download EtreCheck from https://etrecheck.com
Runtime: 5:06
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 913
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
Hitachi HTS545025B9SA02 disk0: (250.06 GB) (Rotational)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (101.74 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898 ()
USBBus
USBBus
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
USB20Bus
Apple Inc. Built-in iSight
USB20Bus
Apple Internal Memory Card Reader
macOS High Sierra 10.13 (17A405) - Time since boot: about 3 hours
Mac App Store and identified developers
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5595) [Lookup]
[not loaded] 9 Apple tasks
[loaded] 164 Apple tasks
[running] 115 Apple tasks
[not loaded] 36 Apple tasks
[loaded] 179 Apple tasks
[running] 115 Apple tasks
[not loaded] com.cooliris.SetLaunchArch.plist (? 1b2f7fcd b8c6feb5 - installed 2010-06-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 58dbba92 be93c7fb - installed 2017-04-20) [Lookup]
[not loaded] net.culater.SIMBL.Agent.plist (? 850e6250 e66ff2a9 - installed 2014-04-04) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-27)
[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2016-11-20) [Lookup]
[running] com.crashplan.engine.plist (Code 42 Software - installed 2017-06-14) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-17) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-10-10) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[loaded] com.rogueamoeba.hermes.plist (? c18be5f1 528f6e99 - installed 2011-06-19) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 53574687 e8d5d579 - installed 2011-09-26) [Lookup]
[loaded] com.apple.SafariBookmarksSyncer.plist (? ? ? - installed 2010-01-04)
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[running] ws.agile.1PasswordAgent.plist (? bddf9718 6892db6 - installed 2014-06-02) [Lookup]
CrashPlan menu bar Application
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Dropbox Application
(/Applications/Dropbox.app)
NPDjVu: Unknown (installed 2010-12-26) [Lookup]
Google Earth Web Plug-in: 5.2 (installed 2010-12-26) [Lookup]
PrintDialogExt: 3.5 (installed 2005-09-16) [Lookup]
Flip4Mac WMV Plugin: 2.3.2.6 (installed 2010-12-26) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-16) [Lookup]
RealPlayer Plugin: Unknown
PDF Browser Plugin: 2.2.1 (installed 2010-12-26) [Lookup]
FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-26) [Lookup]
DivXBrowserPlugin: 2.0 (installed 2010-12-26) [Lookup]
Silverlight: 4.0.50**7.0 (installed 2010-12-26) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
Flash Player: 27.0.0.183 (installed 2017-10-26) [Lookup]
iPhotoPhotocast: 7.0 (installed 2013-04-25)
PDEPrint: 2.0 (installed 2007-08-17) [Lookup]
AdobePDFViewer: 8.3.1 (installed 2011-09-26) [Lookup]
SharePointBrowserPlugin: 14.7.1 (installed 2017-02-11) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-20) Check version
[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-09-17)
Déjà Vu (installed 2010-12-26) [Lookup]
Flash Player (installed 2017-10-20) [Lookup]
Java (installed 2017-04-20) [Lookup]
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 147.46 GB
Destinations:
Transcend [Local]
Total size: 999.86 GB
Total number of backups: 8
Oldest backup: 26/01/2017, 14:36
Last backup: 28/04/2017, 17:56
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 249.20 GB X 3)
17% kernel_task
17% mds
11% spindump
6% WindowServer
2% CrashPlanService
690 MB kernel_task
272 MB mds_stores
187 MB CrashPlanService
164 MB Dropbox
116 MB spindump
Top Processes by Network Use: ⓘ
Input Output Process name
2 MB 209 KB mDNSResponder
62 KB 92 KB Dropbox
52 KB 17 KB netbiosd
4 KB 3 KB apsd
2 KB 2 KB CrashPlanService
Top Processes by Energy Use: ⓘ
34.40 DropboxMacUpdate
9.68 WindowServer
2.32 CrashPlanService
0.46 trustd
4.15 GB Available RAM
1022 MB Free RAM
3.85 GB Used RAM
3.15 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-10-13)
Malwarebytes for Mac: (installed 2017-10-23)
Adobe Flash Player: (installed 2017-10-23)
"Malwarebytes for Mac Uninstaller": (installed 2017-10-23)
Adobe Flash Player: (installed 2017-10-26)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-10-27 09:55:15 SIMBL Agent.app Crash [Open]
Cause: dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
2017-10-26 18:37:29 CrashPlan.app Crash [Open]
Cause: objc_msgSend() selector name: respondsToSelector:
2017-10-23 21:09:50 - /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist - Unknown
2017-10-23 21:09:50 - /Library/LaunchDaemons/com.logmein.raupdate.plist - Unknown
2017-10-26 18:39:36 - /Library/LaunchAgents/com.logmein.logmeingui.plist - Unknown
2017-10-26 18:39:36 - /Library/LaunchAgents/com.logmein.logmeinguiagent.plist - Unknown
2017-10-26 18:39:36 - /Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist - Unknown
2017-10-26 18:39:36 - /Library/LaunchDaemons/com.logmein.logmeinserver.plist - Unknown
smartctl 6.5 2016-05-07 r4318 [Darwin 17.0.0 x86_64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model: Hitachi HTS545025B9SA02
Serial Number: 100919PBL200CSKY27HV
LU WWN Device Id: 5 000cca 62af77db0
Firmware Version: PB2AC60W
User Capacity: 250,059,350,016 bytes [250 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 2.6, 1.5 Gb/s
Local Time is: Fri Oct 27 13:42:35 2017 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 645) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 83) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 Spin_Up_Time 0x0007 206 206 033 Pre-fail Always - 1
4 Start_Stop_Count 0x0012 089 089 000 Old_age Always - 18431
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 084 084 000 Old_age Always - 7357
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 089 089 000 Old_age Always - 18238
160 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
191 G-Sense_Error_Rate 0x000a 100 100 000 Old_age Always - 4698694221824
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 219323498593
193 Load_Cycle_Count 0x0012 061 061 000 Old_age Always - 391682
194 Temperature_Celsius 0x0002 220 220 000 Old_age Always - 25 (Min/Max 12/44)
195 Hardware_ECC_Recovered 0x000a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 669
223 Load_Retry_Count 0x000a 100 100 000 Old_age Always - 0
254 Free_Fall_Sensor 0x0032 017 017 000 Old_age Always - 8589956049
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
i thought it might come to that. in my experience they are a bit clueless in AHT says it's all OK. Thanks for you input.
You're welcome. 🙂 Hope you'll post back with results.
Ground to a halt
