I am trying to import photos from my iphone 6s (version 11.0.3 15A432) to my Mac Pro (Late 2013, OS 10.13 (17A405)) using Photos application.
I have the 'erase photos after transfer' option selected.
It seems to transfer some files, and the process lasts for a while, however, in the end no new photos appear in my photos app, and nothing is erased from the phone.
The error I see is this:
Mac Pro, macOS High Sierra (10.13)
And a final note on this, I upgraded my external hard disk to a 6TB one, and took the 4TB one which was Mac OS Extended (Case-sensitive, Journaled), formatted them both to APFS, and imports with Photos work again. I'm also syncing my libraries (iPhoto and Photos) from one to the other now, for an added backup (which I did not have before).
So, I think we've got case closed on Case-sensitive being the culprit? Again, I did open a bug on this as well.
I recognize that folks need case-sensitive drives for a variety of reasons, but Photos doesn't like them. See workaround, though, it's still do-able. Or just grab an extra drive for Photos. Who couldn't use another backup of their Photos?
And a final note on this, I upgraded my external hard disk to a 6TB one, and took the 4TB one which was Mac OS Extended (Case-sensitive, Journaled), formatted them both to APFS, and imports with Photos work again. I'm also syncing my libraries (iPhoto and Photos) from one to the other now, for an added backup (which I did not have before).
So, I think we've got case closed on Case-sensitive being the culprit? Again, I did open a bug on this as well.
I recognize that folks need case-sensitive drives for a variety of reasons, but Photos doesn't like them. See workaround, though, it's still do-able. Or just grab an extra drive for Photos. Who couldn't use another backup of their Photos?
I think this one hits the nail on the head. There's something . . . janky . . . with live photo imports, and it seems to be related to disk formatting, though I'm not sure how. Here's my test setup:
I'm stumped, but at least I have a workaround of sorts: import to your drive via Image Capture if you're getting these sorts of failures.
Best guess? Case-sensitive is causing the issue.
as of Mac Os 10.13.1 (17B1003), and IOS 11.2 (15C114) This problem is still NOT addressed. The only viable method I find to transfer the photos from my phone is to use Dropbox.
Check if the file system of your SD card is formatted case sensitive.
Some users reported, that the "video complement not found" error happens, if the Live photos are transferred to a case-sensitive file system.
I used a case sensitive Filesystem for MacOS and also for my SD card. After I reformatted the SD card case insensitive the Live Photos import on my SD card worked fine.
In fact now I have a case sensitive MacOS filesystem and a case insensitive SD card.
Works for me. Maybe you also should try this.
I have exactly the same problem. MacBook Pro with latest High Sierra 10.13.1, iPhone SE with latest iOS 11.1.2. Previously it worked fine with the external HD (Mac OS Extended journaled).
Is Mac OS Extended (journaled) the full format name? Photos seems no longer be able to access video components, if the external drive is formatted Mac OS Extended (journaled,case-sensitive).
Better - do not use a case sensitive external drive, if the system drive of your mac is not formatted case sensitive. This will create ambiguous pathnames.
Absolutely. APFS seems to have solved this for me though. Just keep it non-case-sensitive.
I am afraid this is not the problem. The iphone is already set to 'automatic', not the 'original'
I highly suspect these are the video components of the 'live photos', since I don't have any videos on my phone that I know of.
btw, I think a XEON (albeit a bit aged) with 128 Gb of ram should be able to run any decoding task, even if the codec is implemented on the hardware, right?
This is right - also in my case. I've also tried to reformat the external HD with a non case-sensitive file system. Copying the photos library back to that volumes says (after copying most of the content) that the transfer could not finish because "there is a another object on the hard drive with the same name while the file system is not case sensitiv" (?). Absolutely strange.
Only solution: Keep videos stored on the iPhone and wait till this is fixed by Apple?
As of macOS 10.13.2 adn iOS 11.2.1 this problem is still NOT addressed.
Went ahead and submitted a bug: 37824708 Live Photo Import Fails in Photos When Using a Case-Sensitive Drive
If your main drive is journaled and your external drive is case sensitive you will have problems - Where is it safe to store a Photos Library? Requirements for the external drive
LN
I have exactly the same problem. MacBook Pro with latest High Sierra 10.13.1, iPhone SE with latest iOS 11.1.2. Previously it worked fine with the external HD (Mac OS Extended journaled).
Stopped since last update.....
I am also having the same problem. Using an AFP share on a 27" iMac 3.4Ghz i7 with 32GB RAM. High Sierra 10.13.1 iOS 11.11.1. Has been happening since I updated my devices a couple weeks ago. Was working perfectly well importing before this as I did it every few days.
Failure to import photos from iphone :jpegvideocomplement not found
