Failure to import photos from iphone :jpegvideocomplement not found

I am trying to import photos from my iphone 6s (version 11.0.3 15A432) to my Mac Pro (Late 2013, OS 10.13 (17A405)) using Photos application.


I have the 'erase photos after transfer' option selected.


It seems to transfer some files, and the process lasts for a while, however, in the end no new photos appear in my photos app, and nothing is erased from the phone.


The error I see is this:

User uploaded file

Mac Pro, macOS High Sierra (10.13)

Posted on Oct 25, 2017 5:20 AM

Reply
34 replies

Nov 21, 2017 7:14 AM in response to mbaris

My main disk is case sensitive.


One question: In my case, the error is shown after a long process of copying. Do you see the problem, before, or after this process in the case of copying -from- the case sensitive device?


I highly suspect, Apple has botched the implementation of case sensitive names in their software. I wouldn't be surprised, since I experience so many software issues in High Sierra.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Failure to import photos from iphone :jpegvideocomplement not found

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.