hairline crack on their new Apple Watch 3 (Aluminum Case)

I've had my watch for about 2-3 weeks now. I'm an office manager, which means just regular day-to-day tasks at the office. I run with my watch daily as well. One day taking it off the charger, I see a hairline crack right down the middle diagonally on the watch. I sent the watch in to Apple to get it checked out, and they said in person the techs didn't see ANYTHING on my watch. I got it back, and sent it pictures with the representative via chat, she sends the pictures to the techs, and they say based off the pictures that its a scratch and not a crack. I'd like to know if anyone else has experienced something like this (with the hairline crack not Apple experience).

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WATCH SERIES 3 (GPS + CELL) ALUM 42MM, iOS 11.0.3

Posted on Oct 25, 2017 1:25 PM

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29 replies

May 2, 2018 12:16 PM in response to sonawm

It is difficult or even impossible to design a discrete component device which has the same degree of miniaturization so it will fit into an acceptable body size. The only practical way with current technology is to build the electronics into a single module, if you look at photos of watches with a detached screen you will see all that is left in the case is a battery.

Jul 2, 2018 4:37 AM in response to dtrerise

@dtrerise I think you made the wrong decision. Apple doesn’t normally do a physical repair, they just ship a replacement watch so you missed the opportunity to get a new watch at the repair price. Full product recall is unlikely any time soon, and if it ever comes your watch will be unserviceable with also a dead battery from being left to lie discharged for too long.

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hairline crack on their new Apple Watch 3 (Aluminum Case)

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