hairline crack on their new Apple Watch 3 (Aluminum Case)

Same here, only had Watch for a few months and hairline crack appeared. No banging or dropping. Apple immediLt claimed accidental damage and want $299 to repair, which is more than I can buy a new one on sale. Very disappointed in Apple. They used to have good customer service and stand behind products, guess that died with Steve Jobs.

Mines due back shortly, I will be taking it in person to Apple store. I will fight this as much as I can, but what chance do I have against Apple. These are my last Apple products. They’re too expensive for what they do, cheaply made, not really working well (iPhone X) & rubbish aftercare, claiming you’re a liar

I've had my Apple Watch 3 since January 2018. I've never dropped, or even handled it roughly. I just noticed a crack running horizontally through the middle of the watch yesterday. I was having a problem entering the passcode- numbers would not enter correctly and, when inspecting the watch, saw the hairline crack.

I posted a reply & had it taken off. I will try again. Sounds like it won’t be accepted as a design fault, like mine. There is an issue with battery swell on some watches. This is when all the glass has lifted. Take it to an Apple repair centre in person, it’s easier than sending it away. Make appointment first before going. If it’s out of warranty repair, it will be an expensive crack. No one has access to spare screens either away from Apple.

I paid the money, reluctantly. Total cost of my watch is now£710. This will be my last Apple Watch.

Same as my watch, i have a hairline crack that goes across the screen at the 6oclock mark and have lost all touch below that point cant even unlock the watch with the passcode. of course they said its my fault and need me to pay for the repair on a two week old watch. Sorry not going to happen, i ordered another--- we will see what happens. Im going to keep the other watch until they have a recall--- which i'm sure they will eventually.

I don’t think there’ll be a recall. Apple can’t afford to admit to producing a sub standard item.

Look how long it’s taken for iPhone 6 batteries to be recognised & price dropped to change. But still, the customer is paying.

I got my watch 3 1week ago.. yesterday screen was unresponsive... on closer look saw hairline crack... watch is completely dead and offline... no impact to watch... similar to you in wearing watch everyday for 25 years and never had a cracked bezel... not sure what happened

@dtrerise I think you made the wrong decision. Apple doesn’t normally do a physical repair, they just ship a replacement watch so you missed the opportunity to get a new watch at the repair price. Full product recall is unlikely any time soon, and if it ever comes your watch will be unserviceable with also a dead battery from being left to lie discharged for too long.

Had my apple series 3 watch for roughly 3 weeks , crack appeared at the side the crown is on

booked appointment at Genius Bar to be told it would cost £226 to repair or replace as it been damaged

I hasnt been dropped or banged total waste of money they even said it was in perfect condition with no marks apart from the crack

I too have had my watch a little over 3 months when my i watch had a crack show up out of no where! I am very careful with my things and had not dropped it or bumped it!! Very dissatisfying to know that this has happened to a lot of people! Seems to me this may be a defect in the screens!

Hi,

How old was your device?

I got it at the end of September - so ten/eleven weeks ago

Hairlne crack that wont rubout