Music keeps pausing / skipping since updating to iOS11

Ever since I updated to iOS11 (specifically, I'm on 11.0.3 right now) on my iPhone7, my use of Spotify has been completely messed up. The music will just randomly pause or skip to some random place in the song. Sometimes it works fine, and sometimes it will do this so frequently that it's unusable. There seems to be some correlation with movement. For example, it happens a lot when I first stick my phone in my pocket. Sometimes instead of just pausing it will cause Apple Music to start playing. (When this especially annoying feature kicks in, I can usually get rid of it by rebooting.) Often, none of my earbud controls will work, or if they do, the pause button will cause Apple Music to start playing. This is almost certainly an iOS11 issue rather than a Spotify issue because not only did the problem start exactly when I updated, but I noticed that the problem affects apps other than Spotify (though Spotify is the app I used the most by far). Please fix this, because I'm at my wits end. I'm highly tempted to just nuke the phone completely and start fresh.

iPhone 7, iOS 11.0.3

Posted on Oct 25, 2017 8:44 PM

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143 replies

Mar 7, 2018 1:52 AM in response to jaronC

I shall use an alternative set of wired Apple EarPods (3.5mm headphone plug version) and go via the 3.5mm to Lightning adapter and monitor the issue from there.


My device now disconnects itself from Bluetooth, too. I believe this is also related to the pause/skipping/end call problem.


This problem occurs so regularly that I had given up using headphones of any kind, with my iPhone 7 Plus, which is very disappointing.


To update the case, the problem occurs when using Apple Earbuds with 3.5mm headphone plug into Lightning adapter, with my iPhone 7 Plus, in conjunction with:


Spotify - music playback; pauses, skips

Apple Music - music playback; pauses, skips

Phone - telephone calls; ends calls

Podcasts - playback of podcasts; pauses, skips, activates Siri/Voice Control

Messenger - voice calls; ends calls

iOS - general use while headphones are connected; randomly activates Siri/Voice Control


My device is becoming more problematic and therefore more useless as the days go by. Please Apple, arrange for an engineer to take an hour out of their day to simply acknowledge this problem, then go from there.

Apr 28, 2018 11:42 AM in response to DL78

I've been running into this problem (Apple Music kept stopping after 2 seconds of playback) with a new iWatch 3 with GPS/cellular and an iPhone. Wife's iPhone X and her iWatch 3 seemed to work fine, no issues.


My main systems are Android based and only got iPhone/iWatch for Apple Music.


Updated OSes on both the iWatch 3 and the iPhone today (04/28). Deleted all playlists on the iWatch and synced only one. Removed all notifications. Music plays non stop now.


Hoping this helps at least someone.

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Music keeps pausing / skipping since updating to iOS11

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