Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac Mail preview is black

I'm running High Sierra 10.13 on a MBP 15 Late 2011. In Mail Version 11.0 (3445.1.7) whenever I have multiple emails in a thread (i.e., replies) the preview screen is black. I have to individually open up the emails to view them. This doesn't behave the same way on my (slightly) newer MB Air. This is a major PITA . . . Any help/suggestions?


Bill

User uploaded file

MacBook Pro, macOS High Sierra (10.13)

Posted on Oct 27, 2017 9:13 AM

Reply
Question marked as Best reply

Posted on Dec 1, 2017 12:35 PM

Hello again DrBillC,

Did closing out of the Mail app and restarting your Mac temporarily resolve the issue, or was it after rebuilding your mailboxes? If you hadn't tried rebuilding your mailboxes yet, make sure to try that step. Although this issue is only with the Mail app, try calibrating your screen next if you still experience the same thing. Here are the steps on how to calibrate:

  1. Choose Apple menu > System Preferences, click Displays, then click Color.

  2. Click Calibrate.

    Display Calibrator Assistant walks you through calibrating your display, then creates a calibrated color profile.

    When the display profile is ready, it’s automatically assigned as your display’s color profile.

macOS Sierra: Calibrate your display
You mentioned that you're running macOS 10.13. Have you updated to 10.13.1 yet? This update doesn't necessarily include a fix for the specific issue you're experiencing, but it's always good to be running the most current software version available to ensure all of your apps run as smoothly as possible. View steps on how to update here: How to update the software on your Mac. Test out Mail in a new user account and in safe mode using the steps we previously provided if the issue persists, and let us know what the results are.
Cheers!

18 replies

Mac Mail preview is black

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.