Cannot report a problem

Hello,


I was charged for a purchase via app store. Since I do not remember I agreed to pay for these services, I would like to cancel this purchase. However, when I try to report a problem and cancel a puchase, I cannot sign to my apple ID, since when I type my apple ID and password, the same page appears again (without any notification about wrong password or wrong name). Please help me to sign in in order to report a problem.

iPhone 7, iOS 11.0.3

Posted on Oct 28, 2017 4:08 AM

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Question marked as Top-ranking reply

Posted on Oct 28, 2017 5:14 AM

Purchases are considered final but as well as the 'report a problem' site (http://reportaproblem.apple.com ; you've checked your browser's settings and/or tried a different browser ?) you could try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

1 reply
Question marked as Top-ranking reply

Oct 28, 2017 5:14 AM in response to katukatuk

Purchases are considered final but as well as the 'report a problem' site (http://reportaproblem.apple.com ; you've checked your browser's settings and/or tried a different browser ?) you could try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

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Cannot report a problem

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