MacBook won't detect external display

Hello,


A bit ago I purchased myself a MacBook Pro 15" (2016).

I purchased an adapter so I could connect it to my external monitor (which functions perfectly). It was a USB-C to DisplayPort adapter, after which I used a DisplayPort cable to connect it to my external UHD monitor (Philips Brilliance 288P).

The MacBook Pro was running Sierra as operating system, and it recognized the external monitor.


After I went through a bit of technical problems, however. Eventually, my 2016 model got replaced by a brand-new 2017 model. This one shipped with High Sierra, and is now running version 10.13.


Since the "update" to High Sierra (which I cannot revert, since it shipped with this OS X), my MacBook Pro 15" (2017) does not recognize my external monitor anymore using the exact same method I used before (USB-C to DisplayPort adapter).


The external monitor does not show up in the "display" section, and when connected and turned on simply goes to sleep. Normally it automatically detects a source and switches to that mode, but I also tried manually switching to DisplayPort as an input, after which I immediately receive the message of no signal being found.


I know for sure that the adapter works properly, as I have two of them which both worked before. Little tricks such as trying all USB-C ports, rebooting and reconnecting everything and booting in safe mode are to no use. Since using this new MacBook Pro with High Sierra on it, it simply acts as if my external monitor does not exist.


Does someone have any clue on what to do?

[Re-Titled by Host]

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 28, 2017 8:10 AM

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120 replies

Dec 2, 2017 9:51 AM in response to xevtbng

Sorry I should have been clearer. It actually works with High Sierra. I probably spent about a month now trying to find different solutions and only two things work for me. Buying this adaptor or rolling back to Sierra, but that depends if you have kept a a Time Machine backup to restore to. I have a Acer 27" G277HU which is running at 60Hz connected via HDMI. I can't comment on individual monitors though but know that after much frustration I finally have found something that seems to work now. To be honest I don't see why I actually had to spend anymore more money given that it appears to be a problem with the operating system. Truth be told I suspect Apple want people to splash out extra cash on their LG partnered monitors which connect directly via USB-C.

May 29, 2018 7:16 AM in response to xevtbng

This is driving me nuts!

I finally convinced my employer to give me a Mac.

Working in a company with 40.000 employees this is the first Mac in the company.


I did my homework and found that our standard supplied Dell D6000 USB-C dock should work just fine, so I ordered a brand new MacBook Pro 13" with Touch Bar.

Very happy about my new macbook, but then at first I found out that the DisplayLink port on the D6000 dock is no longer supported on High Sierra, so I'm left with only the HDMI port.


Fine I then decided to order a 27" monitor since I though I could live with just this then.

(Company standard Lenovo ThinkVision P27q-10).

BUT that is not working either! The MacBook detects the screen when it off, but as soon as I turn it on it disappears from the Display settings!

It does work with my former Samsung 22" screen.

How can it work with one HDMI screen and not with another?!?!


SO unhappy about this now!

May 29, 2018 8:24 AM in response to MortenVinding

I am using two of these dongles from UGreen (there are others with different configurations if you don't use VGA plugs for your monitors) now since Apple no longer supports any DisplayLink chips or drivers externally connected to their devices.


Each dongle connects to the computer via USB-C. Each has a VGA, USB-3 and a USB-C female port. Currently, my set up still uses my docking station, which allows me to connect to my ethernet. One dongle has a VGA male plug (my first extra monitor) and USB-3 male plug (the docking station connected to my ethernet), and the other dongle just has a VGA male plug (my second extra monitor).


This is possibly one of the dumbest bugs Apple has ever tried to pass off as a "feature" in an update. It makes no sense whatsoever, except that it forces us to buy more Apple products to make our thousands-of-dollars computers work.


Also, it amazes me that none of the Apple support staff have been updated on this. When I connected with a "genius," he spent 20 minutes of my time proving to me that my docking station was "working fine" by making me plug my phone into it and finding other USB-3 cords I could plug in to prove that it was a working piece of hardware. He was super condescending, and spoke to me saying things like, "[Insert my name], you see now? There is no way the docking station couldn't be working." I asked him what else it could be and he told me to reinstall the OS (which, I might add, would have been the fourth time doing so since I got this computer in November of 2017 due to errors associated with Apple updates).


Immediately after my conversation with the Genius, I looked on Plugable's website and found, highlighted in red at the top of the page, a big article about their docking stations not working. So we played right into Apple's trap, bought two of their "certified" dongles, and now I'm badmouthing them every chance I get.

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MacBook won't detect external display

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