You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
My 12" Macbook which is still under warranty, seems to have developed a cluster of dead pixels. Still works fine, but an eye sore for sure. For this reason, I would like to return it to have it fixed. My question is: does Apple replace the screen for a cluster of dead pixels under the warranty? I don't want to unnecessarily send my laptop up for two weeks..
Thanks
MacBook, iOS 11.0.3
Hi,
Here is what Apple has to say on the matter: About LCD display pixel anomalies for Apple products released in 2010 and later - Apple Support
Basically, it just says to bring the Mac to an Apple Store “genius” bar for a free diagnosis (an AASP may charge a fee): https://support.apple.com/contact
Based on other people's experiences posted online, it sounds like it's quite subjective, that it depends on the opinion of the "genius," and maybe what kind of mood s/he is in, so be polite but firm in asking for a repair.
Hi,
Here is what Apple has to say on the matter: About LCD display pixel anomalies for Apple products released in 2010 and later - Apple Support
Basically, it just says to bring the Mac to an Apple Store “genius” bar for a free diagnosis (an AASP may charge a fee): https://support.apple.com/contact
Based on other people's experiences posted online, it sounds like it's quite subjective, that it depends on the opinion of the "genius," and maybe what kind of mood s/he is in, so be polite but firm in asking for a repair.
I don't want to unnecessarily send my laptop up for two weeks..
Personally, I've never had an Apple Store repair, including a screen replacement on a MacBook Air, take anywhere near as long as 2 weeks.
Thanks, then I’ll hope for the best.
You're welcome. 🙂 Hope you'll post back with results.
dead pixel 12" macbook (2015)
