Why won't High Sierra save Jabber account passwords to keychain?

SOLUTION

After running a comparison with a working version (on Sierra 10.12.6) it looks like the solution (at least for me) is to change the Where value that gets generated on sign in from what gets populated when adding an account in High Sierra com.apple.account.jabber.password to Jabber

In order to make this change follow these steps:

1. Open Keychain Access
2. Search for com.apple.account.jabber.password
3. Double click it to open the attributes prompt
4. In the Where field (fourth one down) you should see com.apple.account.jabber.password
5. Replace all text in that field with Jabber
6. Click Save Changes

After making this change the first launch of messages asked me to allow permission to access keychain. After doing so any subsequent open of messages works as expected.

I hope this helps.

This worked for me too! Thank god, this bug was the worst.

I changed both the 'Where' field to just 'Jabber' and changed the lowercase jabber in the name to uppercase:

So now the attributes are:

Name: com.apple.account.Jabber.password

Kind: application password

Account: myemail@gmail.com

Where: Jabber

When I first went to try this, there was no entry at all when I searched the keychain for 'jabber.' I fixed this by deleting the messages account entry in 'Internet Accounts' for this account and recreating it. Then a com.apple.account.jabber.password key appeared and I made the above changes. Now its working both for a normal gmail and an institutional account on my MacBook Pro.

Thank you, but this is only a part of the solution (in my case, but I think others will run into the same issues).

For everyone who couldn't solve the problem with the solution above, try the following steps:

1. Open Keychain Access
2. Search for com.apple.account.jabber.password (or just Jabber)
3. Double click it to open the attributes prompt
4. In the Name field (first one down) delete the current value and enter "Jabber: user@domain.xyz"
5. In the Account field (third one down) delete the current value and enter "user@domain.xyz"
6. In the Where field (fourth one down) delete the current value and enter "Jabber"
7. Click Save Changes

I guess I don't have to mention that user@domain.xyz is a placeholder for the actual account.

Also don't type any quotation marks.

Hope this helps!

Kind regards

Nils

I've been through the 3 pages of this discussion and tried everything listed. Still lost my password every time the computer went to sleep. Here's the setup that seems to be working for me:

Name: com.apple.account.jabber.password (both lowercase and uppercase J worked)

Kind: application password

Account: my email address@talk.google.com. (I deleted the @talk.google.com)

Where: Jabber (capital J)

In the Access Control tab, I only have "Confirm before allowing access" selected. After I relaunched Messages, I was asked for my talk.google password or my keychain login password (can't remember which) and checked the box for "Always allow...". This made "imagent" appear in the Access Control tab under "Always allow access by these applications". Up until this point I had not seen anything in that box.

The solution provided by @SteveZz87 worked for me. I use a Jabber account with a specific server, so I had to tweak it a little more.

Below details composed my keychain at first:

Name: com.apple.account.jabber.password

Kind: application password

Account: email@company.com@server.com

Where: com.apple.account.jabber.password

Then I updated it with below details:

Name: com.apple.account.Jabber.password

Kind: application password

Account: email@company.com

Where: Jabber

Then I restart Messages, and after asking me twice for my keychain password, it worked. We tried the same trick with a friend, but he was unable to change the "Where" value to "Jabber". We searched for all items with the keyword "Jabber" (found 5) and deleted all of them until we ended up with just one with the above update, it worked.

Thanks. It helped me.

Please, emphasis on step 4 that "Jabber" works but "jabber" doesn't.

If the solution by SteveZz87 does not work, try also after step 4

4a. Check the account name: in my case it was written:

username@jabber.someserver.com@jabber.someserver.com

I have corrected it to real username:

username@jabber.someserver.com

And it worked.

Hi !

Its issue with keychain , open keychain access with the help of spotlight , press command and comma to open its preferences click on reset my default keychain .see these articles If you need to update your keychain password on Mac - Apple Support

Messages for Mac: Set up other Internet accounts in Messages

I also needed to correct the account and change it to XXXXX@gmail.com (it had xxxxx@gmail.com@xxxxxxxxx).

Then, Under "Access Control" tab - check [Allow all applications...] - It no longer asks for my password on launch, and auto launches g-chat (hangouts)

For whatever reason I did not have "com.apple.account.jabber.password" in my keychain, so I just added it manually. Now it works.

Thank you for the fix to this. It was driving several users absolutely crazy having to retype in their password for Jabber every time they turned the program on, or more annoyingly, every time it woke up from sleep.

Awesome, it appears to have worked. Thank you

Unfortunately it worked for a little now back to asking for a sign multiple times again. Any other recommendations?

Apple support, please fix this bug.

This worked for me using High Sierra 10.13.5 Thanks for all the help.