Why won't High Sierra save Jabber account passwords to keychain?

I have tried multiple accounts on multiple High Sierra machines and the password will not save. Every time you re-launch the app you are prompted to enter it. I assume this is a bug, but can't find anywhere, where it is re

Messenges-OTHER, macOS High Sierra (10.13.1), Messenges Bug

Posted on Nov 1, 2017 7:47 AM

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Question marked as Top-ranking reply

Posted on Apr 26, 2018 8:52 AM

SOLUTION


After running a comparison with a working version (on Sierra 10.12.6) it looks like the solution (at least for me) is to change the Where value that gets generated on sign in from what gets populated when adding an account in High Sierra com.apple.account.jabber.password to Jabber

In order to make this change follow these steps:

  1. Open Keychain Access
  2. Search for com.apple.account.jabber.password
  3. Double click it to open the attributes prompt
  4. In the Where field (fourth one down) you should see com.apple.account.jabber.password
  5. Replace all text in that field with Jabber
  6. Click Save Changes


After making this change the first launch of messages asked me to allow permission to access keychain. After doing so any subsequent open of messages works as expected.


I hope this helps.

48 replies

Dec 20, 2017 8:40 AM in response to sprinkles5000

You may want to try going into System Preferences > Internet Accounts and removing the Gmail accounts that use Messages. Once you do that you can open up the messages app and add the account back by either opening preferences and going to accounts OR clicking add jabber account. Once you add it, you should see the new password addition to the keychain which will have the incorrect "where". Update that and you should no longer be asked for your password on open.

Dec 20, 2017 9:15 AM in response to sprinkles5000

Some thoughts:


1. You may want to delete both keychains that were created by adding the account and try once more and then follow the steps above to repair it.

2. One thing I had to do when my login was behaving strangely (signing me in but always showing connecting) was to go in and generate a new app password. It seemed like using the password I use to login to gmail was causing issues. Maybe worth giving that a shot.

Dec 20, 2017 10:18 AM in response to SteveZz87

Thanks for trying Steve. For clarity, here are the steps I've tried:


- removed jabber account from internet accounts

- removed keychains with the term "jabber" in them

- restarted machine

- reset my jabber password (separate website)

- added new jabber account to "internet accounts" (sys preferences)

- open message, entered password

- quit messages

-open keychain, changed where values to "jabber". save.

- open messages, input password

- quit and reopen message...


still getting password prompt.

Arggh!

Dec 20, 2017 12:16 PM in response to SteveZz87

@SteveZz87 - thank you!! For any others that tired this and it did not work, the first couple times it asked me for my Keychain password - not my Jabber account password. I actually thought it did not work at first either, because I was so used to being prompted for this. I had two entries in the keychain for this account, and after two keychain password entries - BAM! It remembered the password. Thanks again!

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Why won't High Sierra save Jabber account passwords to keychain?

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