Apple senior advisor told me that the drivers are built into the OS. Is this not true?
I already mentioned this problem in previous posts on this thread. It is much more complex than Apple is telling you.
Apple and its vendors of built-in graphics are supposed to be working together to produce appropriate drivers for new graphics chips and new versions of MacOS.
With AMD chips, AMD releases specifications that are detailed enough that Apple can modify their existing drivers for most MacOS changes. AMD then commits some resources to help Apple get Apple Drivers working if they run into trouble.
With NVIDIA chips, NVIDIA considers some very intricate details of its specs proprietary, and will not tell Vendors how the chips work at a minute enough level to produce trouble-free Drivers.
What is supposed to happen, is NVIDIA is supposed to produce a new driver, ready for Apple testing, far enough ahead so that Apple can make sure it all works. In this case, (and many others) they have not done so in a timely fashion, so the TESTED Driver included in MacOS is OLD, and that is what you get when you listen to Apple say, "the Drivers are included in MacOS".
Readers here have seem this happen so many time before, that they check the NVIDIA web site to see if there are more recent Drivers that NVIDIA has released on its own. This is NOT the way Apple intends this process to work, and these Drivers have not been through Apple's rigorous testing. But in some cases, these drivers may work better.