calls only working on bluetooth

Update to prior post: Problem found!

After multiple hours on the phone with Apple Supervisors and a visit to the Genius Bar, they identified that the “teeth” inside the lightning jack with which the headphone jack makes contact are bent or broken on my phone. So, the phone thinks headphones are connected but cannot find them. Explains why I cannot hear audio, except on bluetooth (BT overrides the headphone) and wont recognize the plugged in headphones but still charges (the charger makes contact at a different point inside the jack). Solution unfortunately was to replace my phone. They took it in as a “warranty upon a manager override so I did not argue

In case any of you still have this problem Apple will replace your phone for free if it's having mic issues. I just came back from the Apple store and got a replacement even though my phone was out of warranty.

Apple says mic problem affecting some iPhone 7 models with iOS 11.3 or later

Mine started not recognizing when headphones were plugged in a month ago, and this past week it would not let me make calls unless I was connected to a Bluetooth. I took it in to the Apple store and they quickly started the process of replacing the phone. She said there is a problem and Apple is still trying to diagnose so they sent my old phone off for diagnostics and gave me a brand new one for free. It only came with a 90 day warranty though. If you are having this problem, make an appointment with Apple ASAP!

“Fix” for me was blow about 20 hours over four days at the Apple Store, and replace the phone, twice. After three phones in one week, now it can make phone calls again but is still buggy overall (apps crashing, freezing up periodically, etc). I feel like an Apple software QA tester guinea pig working for free. I actually lost a full three days of work over the issue, with no real alternative. You just have to fight through it. I have no idea how I’d have gotten through this if I didn’t live 1mi from an Apple store. Mail phones back and forth over the course of a couple of weeks with no phone??

Of course the phone was flawless

for nearly a year and the problem a began immediately following release of IOS 11, but that’s all conspiracy theory at this point.

I have an iPhone 6 for sale if you want something cheap that works while you’re fixing that one.

Same problem here. Phone just over a year old, no solution from apple support. Works perfect on bluetooth in car or bluetooth wireless headset. Will not call properly otherwise and does not recognize apple headphone when connected into lithning jack. Charges properly. Was able to make a single (bad quality) call after a hard reset but then went back to not working.

Given that the number of people with the same problem, clearly a problem with the phone or software and not caused by the user. Apple should provide better support and quality for an $800 item.

Hello, exact same issue here.

1. Robotic conversations

2. No sound at all on calls on both directions, and anything related to voice (Siri, etc).

3. Then, even when calls are answered, the phone acts as if the call hasn't been answered (keeps ringing/vibrating).

4. Speaker does play music etc.

5. Bluetooth works perfect, but you have to either make the call yourself or receive the call and answer it from the bluetooth device.

I originally thought this might be a problem with updates, but the system shows I am up to date with iOS 11.2.1

Apple...help?

I have the exact same problem. Went to the Apple store and they said the control board might have gone. I had no problems until I updated till the latest OS. I too owe half on my phone, and am out of warranty by a month.

Exactly my problem... funny how the phone was perfect until about 3-4 weeks ago, when the first major update came out, right after iPhone X was released. Same thing happened with my iPhone 5 and 6. The minute the new phone comes out, my otherwise perfect phone suddenly starts having software issues... How do they get away with this?? Shameless.

I went to the Apple store near me, and they just told that I was out of warranty and that I would have to buy a new one. Put my son on the case, and he kept calling Apple till they sent me a replacement phone, and I then mailed them back my phone. Still cost me some money, but not as much as they had wanted in the Apple Store. There are too many people having this problem to believe that it is not associated with the IOS update, but as you mention that is pure conspiracy theory at this time. Or is it....

OMG I am having this same problem too. I made an appointment at Apple store and they told me it’s software and I had to restore my phone and lose everything stored on my phone and start as a new phone. I did this and lost messages I have saved for 5 years and the problem is still there

Did you find a fix? This is the EXACT same problem I'm having! I spent half of the day on the phone with Apple Support, but no luck.

I need to add. The original iphone headphones are not recognized when connected on the lightning port. The lightning port is functional, as the phone does charge.

Exat same problem here. Following for a fix

Same problem here iPhone 7 exactly as you describe I spend 2 hours on the phone with technical support and phone just get worst, stop by the apple store yesterday and the technician first state was a software problem, erase all data on my phone and the phone still the same, he try to blame a crack on my screen but I never got issues with it I can use the phone to message, make calls with a Bluetooth listen to radio watch videos except when the task is related to a phone related tsk the phone get slow or freeze good luck hope to get a fix I still owe half on my phone and I am out of warran

This is happening to me as well. I have tried hard reset, resetting through Itunes, resetting carrier settings and nothing works. Also, when powering off or doing a reset, the phone takes forever to reload and I mean hours. Only started happening after last IOS update.