calls only working on bluetooth

I've been on the phone with Apple Support and online with their chat support since roughly 10AM (it's 3:30PM now).

After hours of arguing the point that it is undoubtedly the software update which has rendered my phone essentially useless (I rely on the phone for conference calls for work, and for listening to music throughout literally my entire day), they basically told me "Too bad" and instructed me to go to the store, to have them do what I already know they're going to do (and I've done on my own, i.e. hard reset the phone, factory reset, etc. etc.).

Apple is clearly covering up the fact that their updates are rendering older devices useless/unusable. I let them know the only acceptable resolution to this issue as far as I'm concerned would be to somehow upgrade me to either the 8 or the X, since this is only the most recent issue I've experienced since the latest iOS update, and all together, the issues are making the phone essentially a brick to me. They didn't care at all.

I can honestly say that I will never purchase an Apple phone again, and am extremely hesitant to ever purchase any Apple product again after this experience, because their "support" is useless, unemphatic, and keeps going back to the same "solution"; buy a new phone (the iPhone X and 8 both work great with their latest updates!).

Never again Apple, never again.

This is the exact same problem my husband has been having with his iPhone 7 as well. At just over a year old we should not be forced to buy a new phone. Terrible service from Apple with no understanding that this is his ONLY way of communicating with his children. Their only solution was pay to send them his phone and be without for however long.

As Apple consumers for years with multiple Mac computers (of which I was told no one could help me with my MacBook Pro), multiple iPhones and iPads we are extremely disappointed. Clearly from this and other threads we are not the only ones. Get better at providing service for your loyal customers Apple without making us buy a new phone every **** year. Signed a furious customer with a useless iPhone 7!

I have exactly the same issue, for me it happened after 11.3.1 update, after reading all these posts, I have decided to swtich to android, as a computer engineer and a programmer, I am telling you guys this issue can't be a coincidence, there is an on purpose designed bug targeting older iPhone models to force consumers to always upgrade and pay for a newer phone, as you may noticed these issues happened right after new updates. Apple already caught slowing down devices and they admitted they did so to lengthen battery life, but what about the other tricks that is not revealed yet. This is definitely not acceptable, and myself I am committed to switch to Android device, such as pixel or Samsung at least they are more honest with their customers.

Did anybody ever find an answer to this issue? Seems odd that the receiver and speaker for just the phone would stop functioning. It'd be nice to not have to spend $600 on a phone that lasts 14 months.

I’m having the same problem and thanks for figuring it out! That makes perfect sense. Couple quick questions if you could help a bit more:

1) Did they say what the likely cause of the damage was?

2) Was there an option to repair it rather than replace the phone, and what would that involve and how much would it cost?

I am having all of the same issues as above. If you use a Bluetooth headset ( I’m using skull candy ) it will work. Just waiting until I can upgrade.

I am having these same exact problems to a T.

I have the same problem too:(

I have exactly same issue bro.

😢

same problem am having. No sound except through bluetooth in the car. And takes forever for the phone to boot if i power it off.

Did you find a solution to this?

I’m having the same pro

I'm having exact same issue as everyone above. Just took to AT&T Store and only resolution was to buy new phone or send into insurance - but like everyone else, I'm about 30-60 days out of warranty. After a hard reset it works for a few hours but then same problem persists where I can only make or receive calls through my car's bluetooth. Also, now when I do a hard re-set, it takes longer and longer to re-boot - apple logo just stays permanently on my phone for 5-10 minutes or more.