Level 1

108 points

calls only working on bluetooth

I have an iPhone 7 Plus 256GB and it’s only a little over a year old. A couple weeks ago it stopped letting me take phone calls. First they got real glitchy and did weird stuff like repeat the last word I said 100x or speed up whatever the person said on the other end and made them sound like a chipmunk. Oddly on my end it was slowing my speech and making me sound robotic. Anyway eventually it stopped letting me make and answer calls altogether. Now the only way I can answer a call is when I’m in the car through Bluetooth. I can’t make any sense of it!! Can someone please help me???? I can not afford a new phone and I can’t be without one either because I take care of my disabled niece and I need to be available by phone every day in case her early intervention coordinator calls, or someone from school, one of her therapists, doctors, etc etc. PLEASE HELP!!!

Posted on Nov 2, 2017 9:42 AM

Top-ranking reply

gigipr

Level 1

14 points

Posted on Feb 17, 2018 8:47 AM

Update to prior post: Problem found!

After multiple hours on the phone with Apple Supervisors and a visit to the Genius Bar, they identified that the “teeth” inside the lightning jack with which the headphone jack makes contact are bent or broken on my phone. So, the phone thinks headphones are connected but cannot find them. Explains why I cannot hear audio, except on bluetooth (BT overrides the headphone) and wont recognize the plugged in headphones but still charges (the charger makes contact at a different point inside the jack). Solution unfortunately was to replace my phone. They took it in as a “warranty upon a manager override so I did not argue

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28 replies

mnajaka

Level 1

4 points

May 2, 2018 8:36 AM in response to Oksana531

Did anybody ever find an answer to this issue? Seems odd that the receiver and speaker for just the phone would stop functioning. It'd be nice to not have to spend $600 on a phone that lasts 14 months.

Jun 24, 2018 6:16 AM in response to gigipr

I’m having the same problem and thanks for figuring it out! That makes perfect sense. Couple quick questions if you could help a bit more:

1) Did they say what the likely cause of the damage was?

2) Was there an option to repair it rather than replace the phone, and what would that involve and how much would it cost?

Dec 27, 2017 12:09 PM in response to Oksana531

Same problem here iPhone 7 exactly as you describe I spend 2 hours on the phone with technical support and phone just get worst, stop by the apple store yesterday and the technician first state was a software problem, erase all data on my phone and the phone still the same, he try to blame a crack on my screen but I never got issues with it I can use the phone to message, make calls with a Bluetooth listen to radio watch videos except when the task is related to a phone related tsk the phone get slow or freeze good luck hope to get a fix I still owe half on my phone and I am out of warran

Jan 5, 2018 3:47 PM in response to discoverR

I am having all of the same issues as above. If you use a Bluetooth headset ( I’m using skull candy ) it will work. Just waiting until I can upgrade.

tejpaul

Level 1

9 points

Mar 15, 2018 12:43 PM in response to Stevee48025

I am having these same exact problems to a T.

Apr 23, 2018 11:04 AM in response to Oksana531

I have the same problem too:(

May 1, 2018 2:51 PM in response to Stevee48025

I have exactly same issue bro.

Mar_Del

Level 1

4 points

May 1, 2018 4:08 PM in response to gigipr

😢

May 4, 2018 7:58 AM in response to victorfromnorfolk

same problem am having. No sound except through bluetooth in the car. And takes forever for the phone to boot if i power it off.

Did you find a solution to this?

Jun 30, 2018 8:28 AM in response to Oksana531

I’m having the same pro

Nov 19, 2017 8:17 PM in response to Oksana531

Did you find a fix? This is the EXACT same problem I'm having! I spent half of the day on the phone with Apple Support, but no luck.

Dec 18, 2017 11:36 AM in response to jmoralescalvo

I need to add. The original iphone headphones are not recognized when connected on the lightning port. The lightning port is functional, as the phone does charge.

Feb 15, 2018 2:16 PM in response to Oksana531

I'm having exact same issue as everyone above. Just took to AT&T Store and only resolution was to buy new phone or send into insurance - but like everyone else, I'm about 30-60 days out of warranty. After a hard reset it works for a few hours but then same problem persists where I can only make or receive calls through my car's bluetooth. Also, now when I do a hard re-set, it takes longer and longer to re-boot - apple logo just stays permanently on my phone for 5-10 minutes or more.

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calls only working on bluetooth