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Level 1

108 points

calls only working on bluetooth

I have an iPhone 7 Plus 256GB and it’s only a little over a year old. A couple weeks ago it stopped letting me take phone calls. First they got real glitchy and did weird stuff like repeat the last word I said 100x or speed up whatever the person said on the other end and made them sound like a chipmunk. Oddly on my end it was slowing my speech and making me sound robotic. Anyway eventually it stopped letting me make and answer calls altogether. Now the only way I can answer a call is when I’m in the car through Bluetooth. I can’t make any sense of it!! Can someone please help me???? I can not afford a new phone and I can’t be without one either because I take care of my disabled niece and I need to be available by phone every day in case her early intervention coordinator calls, or someone from school, one of her therapists, doctors, etc etc. PLEASE HELP!!!

Posted on Nov 2, 2017 9:42 AM

Best reply

jjrai

Level 1

13 points

Posted on Jan 18, 2018 7:33 AM

I went to the Apple store near me, and they just told that I was out of warranty and that I would have to buy a new one. Put my son on the case, and he kept calling Apple till they sent me a replacement phone, and I then mailed them back my phone. Still cost me some money, but not as much as they had wanted in the Apple Store. There are too many people having this problem to believe that it is not associated with the IOS update, but as you mention that is pure conspiracy theory at this time. Or is it....

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28 replies

mw1177

Level 1

4 points

May 7, 2018 6:12 PM in response to Oksana531

In case any of you still have this problem Apple will replace your phone for free if it's having mic issues. I just came back from the Apple store and got a replacement even though my phone was out of warranty.

Apple says mic problem affecting some iPhone 7 models with iOS 11.3 or later

May 14, 2018 6:22 AM in response to Oksana531

Mine started not recognizing when headphones were plugged in a month ago, and this past week it would not let me make calls unless I was connected to a Bluetooth. I took it in to the Apple store and they quickly started the process of replacing the phone. She said there is a problem and Apple is still trying to diagnose so they sent my old phone off for diagnostics and gave me a brand new one for free. It only came with a 90 day warranty though. If you are having this problem, make an appointment with Apple ASAP!

Jun 24, 2018 6:16 AM in response to gigipr

I’m having the same problem and thanks for figuring it out! That makes perfect sense. Couple quick questions if you could help a bit more:

1) Did they say what the likely cause of the damage was?

2) Was there an option to repair it rather than replace the phone, and what would that involve and how much would it cost?

Nov 19, 2017 8:17 PM in response to Oksana531

Did you find a fix? This is the EXACT same problem I'm having! I spent half of the day on the phone with Apple Support, but no luck.

Dec 18, 2017 11:36 AM in response to jmoralescalvo

I need to add. The original iphone headphones are not recognized when connected on the lightning port. The lightning port is functional, as the phone does charge.