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iPhone X Email Notifications Cleared from Lock Screen When Unlocked

So when I get notifications, for example messages and emails, I see them on the lock screen. I pick up the phone and use Face ID to unlock the phone to see the preview of the messages before swiping up to go the home screen. The issue is once the Face ID unlocks the phone the email message notifications disappear but the message previews stay. I cannot understand why the phone removes the email notifications when the phone unlocks but leaves the messages. I want to it not to remove the emails notifications on unlock. I cannot find anywhere in the settings to stop this. Thanks for the help.

Posted on Nov 3, 2017 9:07 PM

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78 replies

Nov 15, 2017 4:20 AM in response to wesley7777

After promising to call me back a couple of times last week I stopped hearing from my support rep. I had also filed a Radar bug report. And engineer requested more info, then the bug report was closed as a duplicate.


So they clearly know that this is a bug. Hopefully they'll get it fixed soon. I wonder if it's happening to EVER Exchange account or just some?

Nov 28, 2017 2:33 PM in response to d-fens2k

“Show on Lock Screen” is enabled on my phone, and has been, but the problem persists for me. If it were disabled, then the messages wouldn’t appear at all in the lock screen, as opposed to most people’s problem, where the emails appear in the lock screen but disappear as soon as the phone unlocks, while all the other notifications remain in place.

Nov 28, 2017 3:14 PM in response to Trabbit016

It’s crazy that a big problem with probably the most popular mail server out there (Exchange) has gone on so long. I opened a tech support issue with Apple but they eventually blew me off with no resolution. I opened a Radar bug report but they closed it as a duplicate. I have no idea if the dup is still open.


I have to believe that Apple will fix this eventually but it’s annoying as **** and I’m missing messages because of it. None of the workarounds work well enough for me (turning off history messes with my Pebble watch notifications.)

Mar 22, 2018 6:14 AM in response to brandonlive02

It's a shame that I spent over $1200 (with tax) on a device months ago that has never worked correctly. I am on the latest 11.3 public beta, desperately hoping that the fix will finally come (supposedly it was fixed in the last 11.2.x release.) I still have an open tech support incident with Apple but they've given up on me and won't work with the beta (I might have shot myself in the foot by going to the beta.) I think we're going to have to accept that this will never work right. Apple has really fallen.

iPhone X Email Notifications Cleared from Lock Screen When Unlocked

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