Face ID is disable on my iPhone X

Called Apple support. They have very little information (understandably) other than the article referenced here. They suggested to keep using the phone unless/until it becomes a persistent issue.

Yes - please take your iPhone to an Apple Store or your local servicer to be diagosed and likely replaced; something has failed internally.

I have not had that problem. I doubt Apple will do anything now since it only happened once and is working now. If it recurs then I would first restore the phone. It it recurs again then I would contact Apple.

So, I’ve got the exact same problem but, unfortunately the reboot didn’t help.

I will try to be clear and concise.

I’ve got an iPhone X since November 17th.

It worked perfectly.

Last night, Face ID didn’t work anymore. "A problem was detected with TrueDepth camera. Face ID has been disabled. "

Strange. I open the photo app in selfie mode. The camera works perfectly.

I rebooted the iPhone. Its didn’t help. Face ID is still disabled. Same error message.

So I turned off Face ID hoping to be able to reconfigure it afterwords. Impossible the option is grayed out.

Another reboot ...

I then noticed that there an update of iOS (11.2) is available. I install it. After rebooting, I try to configure Face ID again. The same. The True Depth camera does not seem to work.

After several other unsuccessful attempts and, I end up restoring the iPhone.

After restoration, always the same message.

I'm calling Apple support. After a remote diagnostic the verdict is without appeal: the front and rear cameras are out!

We set an appointment at the Genius Bar for a replacement of the device next week :-(

Still surprised by this diagnosis, I went back to the Photo app. the front camera was still working fine. The rear camera, however, sends me back a black screen like if the camera was covered up.

I tried to run a third-party photo application (8mm). Miracle! the camera worked perfectly.

Going further with my investigations, I got back to the Photo app. The "accelerated", « slow » and "pano" modes worked fine. On the other hand, the "video", "photo", "portrait" and "square" modes not at all!

I am still puzzled and I came to the conclusion that it is the iOS diagnostic system that prevents the Photo app and the Face ID feature from working when actually the hardware is not facing any problem.

Take it in, your phone must be replaced.

My iPhone was actually replaced. It obviously solved my issue.

Nevertheless I'm still quiet sure that the TrueDepth camera was still working fine on my original iPhone X : I was able to set up FaceID twice after it was disabled for the first time and by the time I went to the Genius Bar for replacement. Doesn't it show that the TrueDepth camera was actually working? Even though, each time, face ID was disabled by iOS a few minutes afterwards.

your phone should simply be replaced, of course if it is under apple warranty.

I've replaced my iphone.

My iPhone said the same thing during settings yesterday I took it to an Apple store they told me it’s a hardware problem my phones TrueDepth camera isn’t effective am so sad and disappointed I ordered my phone from Canada to Tanzanian and now I can’t enjoy the service I had hoped I would enjoy so disa

Hey I am facing this problem from last 5 days but before it was getting back after restarting but now today it’s not working any more restarting tried everything like restarting, resetting settings but still same problem, can you please help me

No, because it was disabled when failure was determined.

Failure isn't necessarily a completely broken thing; if some of the sensors were intermittent, it would work sometimes but when they weren't working, the software noticed the hardware failure and disabled FaceID.

Had the same issue occur today for the first time. I rebooted the phone and it works again. I feel the same, don't want to take in for repair.

That's why you have a factory warranty.

Omg! Mine is having the same issue! Mine has never worked. Apple reset the phone three times on launch day and each time it failed! They wanted to give me a refurbished but I need a 256gig since my iPhone 7 is a 256 and hoping Apple will have more phones in stock soon to exchange before the 14 days. 😩

Hi I am Pulindu Iddawela from Srilanka

My Face ID is been disabled since the sensor is been damaged through water and I don’t know what I should do I have reapers the display as well and as well as rebooted but it is not working pls help me with this if posiible thanks

What should I do??pls help me out??

i'm having the same problem for a week now. one morning i woke up to check my phone and it suddenly says " A Problem was detected with the TrueDepth camera. Face Id has been disabled".i don't know what happened. i tried to hard reset it but nothing happened. so i searched it on google and found out that i wasn't the only one who's having this kind of issue. i also tried to reset all the settings but still it doesn't work. i don't know what to do anymore. i hope someone could help me with this. thank you in advance