iPhone X touch screen not working

did your problem get resolved if yes what is the procedure could you please tell me?

did your problem get resolved if yes what is the procedure could you please tell me?

did your problem get resolved? if yes please let me know the procedure

I notice it's happens after wireless charging , when the phone is hot.

What kind of charger are you using?

Wireless charging should never make the phone "hot."

Wow. This helps, but obviously we all know the battery is great on the iPhone X. Did you have to wait a full day? My phone is on power save or something bc the screen is dark, won't brighten up. I hope this works...don't want o be without my phone.

Phew, after waiting for almost 10 days, Apple has replaced with a new iPhone X and now everything works great. They told this was a hardware issue. Too had this has happened and affected to many users. Apple needs to manage their QA process better. Let’s see how the new replacement unit works out!

I’ve had EXACT same issues, plus took to Apple store today (of course it’s unheard of by 3-geniuses and both managers), they did a full wipe/restore of my phone (I couldn’t, due to passcode lock and inability to use touchscreen), and after 30-minutes of having the geniuses RE-installing from scratch, still no touch or ability to open phone. Next they did an update patch to overwrite my last update, and again touch not working. They started the process of giving me a new phone, had new phone updated from my backup, than their system said my phone had to be sent to Apple for inspection, a swap wasn’t an option anymore, and I could be offered a “loaner” (iPhone 7), until mine was returned. I asked why I couldn’t just have the new phone and let Apple worry about the old one instead of all the inconvenience, (my iPhone X-256Gb is less than a month old and not even a hair scratch on it). They said it was “policy”, although if I’d have hit it with a hammer, I’d have the phone swapped immediately...?? Apparently Apple needs to see this phone while it’s under my ownership... WHY DOES THAT MATTER? Anyway, I’m told it’ll likely be replaced and I should have it back in 3-5 days (not holding breath). Why they couldn’t give me a new phone and still send in the malfunctioning one for inspection anyway is beyond me. Did they think their own geniuses were wrong? After asking repeatedly why I couldn’t just get taken out of the loop, the “geniuses” acted like they were confused with my question. If it need to go to Apple for them to figure out what’s going on, and they’re going to replace it anyway, why inconvenience the customer? It’s an hour and a half each way to nearest Apple store and I have businesses to run. Makes no sense, it’s in pristine “like new condition”, (and noted as such), not a software issue, so it’s either a defect, or hardware problem. Never dropped, wet, too hot/cold, and I paid for it in full! 11-months and 4-days left on oem warranty. I have 13-Apple devices on my account and have had iPhones and been a beta tester since the first iPhone models. The run around and inconvenience with this made the actual phone issue secondary. Sure would like to know what all they came up with and put out a memo on it, as it appears this issue is more common than just a few.

Perdal wrote:

For a Phone that costs 1400€ where we buy them, it's not ok. Going back to Apple Store tomorrow to get it checked out.

That's precisely what you (and anyone else experiencing this issue) should do.

Same here, I think the key is "cold and windy". I had the issue when the temperature dropped from 23C to 5-8C (when I walked outside while typing a text message).