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Level 1

32 points

(macOS High Sierra 10.13) Bluetooth devices disconnects by itself

Hello

I am using MacBook Pro. I have connected three bluetooth devices with my MacBook. I am observing that all of bluetooth devices disconnects by itself even though I am constant using them. I usually face hard time reconnecting them. I tried turning the bluetooth off and on, but it doesn't solve the problem.

Could anyone please let me know what should I do?

MacBook Pro (13-inch Mid 2012), macOS High Sierra (10.13)

Posted on Nov 5, 2017 7:35 PM

Best reply

CarlAVII

Community Specialist

Posted on Nov 6, 2017 5:25 PM

Hi amitjn7042,

It sounds like you're having some trouble with Bluetooth accessories staying connected to your Mac. I love the convenience afforded by Bluetooth wireless accessories, and I want to help you get this working.

First, let's make sure you're up to date running the latest version of macOS High Sierra 10.13.1.
Here's how to update:
How to update the software on your Mac - Apple Support

If you're all up to date, and bearing in mind the steps you've already taken to resolve this issue, let's try to reset the Bluetooth module.
Here's how:
- Hold down the Shift key and the Option key and then click on the Bluetooth in the top right area of your menu bar on your Mac.
- Go to Debug > Remove all devices and click on it to disconnect from all paired Bluetooth devices. This will forget all paired Bluetooth accessories.
- Now open the same menu once again and click on Debug > Reset the Bluetooth module to reset your Mac’s Bluetooth module.
- After resetting your Mac’s Bluetooth module, restart your Mac and attempt to pair one of your Bluetooth accessories and test the functionality. If that works, pair the next, and so on.

Let me know if that solves the connection issue you're having.

Thanks for using the Apple Support Communities.

View in context

53 replies

Feb 2, 2018 10:16 AM in response to swede999

I get that. I was trying to respond fully to elirnerak. I experienced the same software-based issues that you have. I'm a little surprised that there is no response from Apple at all.

HHNN

Level 1

4 points

Feb 13, 2018 4:11 AM in response to amitjn7042

Hello, just want to say I am also having this problem with my brand new 2017 MBP 15 retina. even after all BT & PR resets. Wish this can be solved soon. Thanks

Apr 25, 2018 10:54 AM in response to pharmd

Do what I put in my comment above that fixes your exact issue

pharmd

Level 1

4 points

Apr 25, 2018 11:55 AM in response to goodeggs84

I did that about an hour ago. Just about 5 minutes ago, automatic disconnect. No reconnect. Now difficulty reconnecting again.

Apr 25, 2018 12:01 PM in response to pharmd

Did you “forget” the device and reboot?

pharmd

Level 1

4 points

Apr 25, 2018 1:39 PM in response to goodeggs84

Well, that didn't work. The QC35's just disconnected and won't reconnect. The headphones never disconnect from the iPhone. It's just a weird quirk.

pharmd

Level 1

4 points

Apr 25, 2018 2:12 PM in response to goodeggs84

qc35 I. I just updated the firmware this morning. How do you check for driver updates on the MAC? Mine is supposed to be downloading everything automatically....

emjayjr

Level 1

8 points

May 3, 2018 2:29 PM in response to pharmd

I just had a fresh install and setting up BT in 10.13.4 only works with one device. Even that one device disconnects. They are all IOS and High Sierra.

What 3rd party software is there for this fix?

(macOS High Sierra 10.13) Bluetooth devices disconnects by itself