iPhone X weak cell signal

Check with your carrier and see if there is any temporary service issue or tower problem in your location.

If there is not, test the phone in some other locations and the problem continues to occur take it to the Genius Bar for evaluation.

I found a solution.. call your wireless provider and ask them to switch/route your voice on 3G instead of VOice over LTE(VOLTE). This instantly boosts your call signal strength... the network currently cant handle the switch between VOLTe to 3G and back.. just keeping it on 3G keeps it clean for the voice.. this does not affect data LTE.

I'm having the same problem. I took my new iPhone X to the genius bar and all they did was run a diagnostic on the phone and tell me that there was no hardware issue, so it must be a carrier issue. Luckily, I was able to return the phone because I was within 14 days of purchasing it at the Apple store. I then bought a new iPhone X, and three days later, and it's having the same weak signal problem. It almost always goes to 4G in places where I previously had LTE, and it has one bar in places where I previously got two to three bars. My kids and my husband all have iPhone 6 models, and we can all be in the same location together where they get bars and LTE, and I get nothing with my $1149 phone. Therefore, I'm returning the X and going back to my older iPhone 6 Plus, and I'm seriously looking at the Samsung Note 8. For over a thousand dollars, I expect the phone to work!

I have the same issue, my iPhone 7 Plus signal was so good.. iPhone X is very weak and sometimes drops the signal.. very poor.. don’t know what to do.. otherwise a good phone.. I tried resetting the network.. nothing really seems to be working..

I've just discovered the same thing.

My wife and I were sitting across from each other in a coffee shop yesterday. She had a three-bar signal on her iPhone 6, I had a one-bar signal on my iPhone X. Over twenty minutes and a half-dozen attempts the problem remained and attempts to access web sites failed with can't connect, not online errors. During that time I turned off and turned on the phone; no change. Meanwhile my wife was surfing happily the whole time. At our home location an hour later we both had three bars.

My previous phone was a 6s Plus and the small handful of times we compared cell signals they were at the same level.

Further to my post above where my iPhone X was FAR weaker than my wife's iPhone 6 at the same location, a few days later I'm finding that the phone won't make calls, or drops calls, from locations where I never had a problem with my iPhone 6s Plus. I'm frequently seeing one-bar cell signals in places where I've usually had two or even three bars of cell signal, and one bar frequently means "zero signal"; the phone won't make a call.

Really serious. This phone will let me send animated cartoon images of my face but won't let me make telephone calls! Somebody's forgotten what's important in a cell phone.

I've seen the two suggested "solutions" here - call the cell provider and switch voice to 3G. I've done the former - there have been no recent changes to the network - and I won't do the latter because I paid a mighty sum to have best phone using the latest technology on the market.

Any other likely fixes to try before I take it to Apple? Thanks in advance.

I took mine back to the Apple store too, where their diagnostics showed that the iPhone X in a few days had dropped four out of thirty calls that they acknowledged were the fault of the phone. Then they told me that that was below their 20% threshold and they would not normally consider it a serious problem! Pretty incredible!

Their diagnostics do not track failed call attempts... my phone had failed at least ten times to make calls in areas where I have routinely made them in the past.

In the end, they agreed to replace the X with another one, same model. The new one they gave me is no better. I'm considering also returning mine and going back to my iPhone 6s Plus which has been a great phone.

I am in Australia. I just just purchase and iPhone X to replace my old iPhone 4. This phone always had 4 bars and a strong signal not so with the iPhone X. This phone is obviously only suited to areas of very strong signal. Very poor product.

I’m in New Zealand and I, too, have the same problem. I took it to my service provider who suggested replacing the SIM card (old cards have been known to cause this problem). It made no difference. My 7+ gets full reception when I have none. Very, very frustrating. Let’s hope it is just a software glitch and a fix comes out soon!

I was also having this problem with my iPhone 8x and AT&T service. I turned LTE off and my signal strength went from 2 bars to 5 bars. I’ve seen no degradation in data speed. I can view a YouTube video with no degradation and my News app is now significantly faster.

I am having the same issue with my iPhone X. I get a call, and can't hear the other person and vice versa. Dropped calls, slow data and failed text messages. This is very frustrating especially when I travel every week for week and practically live on my cell phone. I checked with my carrier numerous times, had them update carrier settings etc. I upgraded from the 6 and I am about to go back to using that. The $1100 investment I made on the phone is kind of worthless if I can't use it for calling and texting, not to mention the ridiculous cell phone bill I pay every month. I hope Apple comes out with a fix for this, otherwise my loyalty may change to Samsung if I can't get this iPhone X to work like it is supposed to!

I hear you my friend . You may as well be carrying a brick in your pocket for all the iphone x is worth . It's bloody disgraceful .

And yes , my loyalty will be changing if APPLE don't sort this soon.....!!

I wish I had stuck with my 6s , lovely phone .

Finger's crossed.....!!

I have no idea if this was just my main issue, but I experienced the bad reception too! However, when I took my phone case off, it was perfectly fine. My phone case is just plastic so I’m curious of how this could occur. Not sure if this will be the same for you, but it’s worth a shot!

I have since replaced my Sim card as 2 degrees here in New Zealand suspected that was the problem, but sadly no change. I also reverted back to 3g which has helped just a little, but nowhere near as good as my 7+. I do hope APPLE check this out. It seems like it's a very big problem.

I have the exact same problems with the weak cell signal. I exchanged the first one I had for a second one and the proble is identical. Calls are being g stopped on a daily basis and call quality is a common complaint from people I am speaking with on the X.

I love everything about the device with only one exception, albeit it major exception. The iPhone X seems to be absolutely everything someone can wish for in a cell phone less the phone aspect.

Anything we can we do to make the phone more reliable?