Passcode not working

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Level 1

9 points

Passcode not working

After the last update, I am not able to access my Apple watch. It keeps saying my passcode is wrong and I'm getting locked out. I have unpaired my watch but I have not been able to pair it again. I am trying to erase all contents on the watch but cannot access the screen where I do that. Every time I press the side button, the watch powers off.

Apple Watch

Posted on Nov 6, 2017 12:13 PM

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Answer 1

Top-ranking reply

Jonathan UK

Level 10

164,015 points

Nov 6, 2017 12:18 PM in response to Jargon30

Hi

Follow these steps to erase your locked Apple Watch and re-pair it with your iPhone:

Connect your watch to its charging cable, connected to power.
Whilst keeping your Apple Watch on the charger:
- Press and hold the side button until you see the Power Off slider.
- Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
Re-pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.

More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

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Answer 2

Jargon30 Author

Level 1

9 points

Nov 6, 2017 4:05 PM in response to Jonathan UK

When I press and hold the side button, it powers off the phone.

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