ALL apps damaged or incomplete

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Level 1

19 points

ALL apps damaged or incomplete

Every single one of my apps is damaged and cannot be opened(doesnt even show the icons, they are blank). I cant even access the the terminal (atleast the one way i know how, via spotlight). Sometimes textedit will open if i click a word document or media player if i try to play a movie. Other than that only my calender opens. Ive tried everything except reinstalling my OS. The issue is only on this user account, if i make a new one it works. This is the second time this has happened and the first time i just deleted my user and made a new one. I dont want to do that again. Please help!

Posted on Nov 6, 2017 5:24 PM

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Answer 1

Best reply

PN2

Level 4

1,052 points

Nov 7, 2017 11:26 PM in response to Dylan6dylan9

OK, well here's something else to try...

Based on your problems sounding rather similar to those in the threads I linked to earlier, and several others going back to El Capitan; most of which were seemingly due to a launchservices process crashing for one user, and resolved by removing several or even all files within /private/var/folders.

Since it's just one account, the whole folder approach seems unwise, so let's try to remove just the one in question; without too much Terminal.

I've tested this here on Sierra 10.12.6, the removed file is replaced as soon as the user logs in again. There may be no improvement for you, but it's fairly quick & easy.

-------------------------------------------------

Logout of the problem account if it's active.

Open this webpage in the good account.

in Terminal, from a working Admin account enter the following command :

su problem_account_name

substituting the actual problem account name for problem_account_name

If your problem account is named Dylan : you'll type su Dylan then press enter/return

You should get a prompt for a password : enter the password for the problem account (it won't be shown on screen) then press enter/return. A new Terminal prompt should appear.

type the command id followed by enter/return : the output should confirm that you are working as the problem user (name should be in brackets, as below; the numbers aren't vital).

uid=502(Dylan) gid=20(staff) groups=20(staff)...

--------------------------------------------------------------

Copy the following text, and paste it into Terminal, followed by enter/return:

open `getconf DARWIN_USER_TEMP_DIR`../0

A Finder window should open, showing a folder named 0, and inlcuding a file name similar to

com.apple.LaunchServices-175-v2.csstore as well as some folders showing the 'no access' icon.

See the screenshot below :

Select the com.apple.LaunchServices... file & trash it, providing an admin name/password when prompted by Finder.

go back to Terminal, type the command exit followed by enter/return

Restart the computer, and try to login to the problem account.

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Answer 2

Dylan6dylan9 Author

Level 1

19 points

Nov 7, 2017 8:51 AM in response to Eric Root

I made a completely new account in order to be able to do this.

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-07 11:46:33

Download EtreCheck from https://etrecheck.com

Runtime: 4:00

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

All apps are “damaged or imcomplete”

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 501

Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.89 GB (434.60 GB free)

Physical disk: disk0s2 499.25 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about 15 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 189 Apple tasks

[running] 68 Apple tasks

[killed] 21 Apple tasks

21 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 43 Apple tasks

[loaded] 178 Apple tasks

[running] 83 Apple tasks

[killed] 15 Apple tasks

15 processes killed due to insufficient RAM

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 36f2fce - installed 2017-10-11) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-09-25)

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-08) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02) [Lookup]

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.170 (installed 2017-10-19) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

Flash Player: 27.0.0.170 (installed 2017-10-19) Outdated! Update

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-11) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

82% CalNCService

80% ContactsAgent

12% CalendarAgent

9% kernel_task

5% WindowServer

Top Processes by Memory: ⓘ

571 MB kernel_task

119 MB com.apple.WebKit.WebContent

92 MB Safari

74 MB CalNCService

69 MB AppleSpell

Top Processes by Network Use: ⓘ

Input Output Process name

407 KB 6 KB com.apple.WebKit.Networking

133 KB 3 KB Safari

18 KB 12 KB mDNSResponder

5 KB 4 KB apsd

1 KB 776 B netbiosd

Top Processes by Energy Use: ⓘ

7.08 WindowServer

4.00 mdworker

0.56 trustd

0.20 lsd

Virtual Memory Information: ⓘ

659 MB Available RAM

19 MB Free RAM

3.36 GB Used RAM

641 MB Cached files

34 MB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-08)

Microsoft Office 2016 for Mac: (installed 2017-10-08)

Adobe Flash Player: (installed 2017-10-19)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-06 20:07:42 Last shutdown cause: 3 - Hard shutdown

2017-11-04 14:39:51 lsd Crash [Open]

Cause: abort() called

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Answer 3

PN2

Level 4

1,052 points

Nov 7, 2017 10:48 AM in response to Dylan6dylan9

You may have a similar problem to those described in the links below, and elsewhere.

Re: What is happening with the LSD and repeated crash?

and

Re: One account computer unusable, other just fine

and I'd also read here : What is CalNCService and why does it run hot in macOS Sierra?

if CalNCService & ContactsAgent persist in using large amounts of CPU time. No need to run etrecheck on each test; Activity Monitor will show you what's going on in near real-time.

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Answer 4

Eric Root

Level 10

684,027 points

Nov 7, 2017 7:54 AM in response to Dylan6dylan9

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 5

Dylan6dylan9 Author

Level 1

19 points

Nov 7, 2017 12:43 PM in response to Dylan6dylan9

I reinstalled the OS, no luck. I managed to access the internet via spotlight searching a definition and installed etresoft but it instantly said app damaged or incomplete. Anything else I can try? I cant open terminal or activity monitor.

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Answer 6

graz160

Level 1

8 points

Nov 28, 2017 6:28 AM in response to PN2

I tried this solution, but ran into a problem.

when I entered open `getconf DARWIN_USER_TEMP_DIR`../0, I got back a message that it does not exist. I even search in the finder for launchServices and could not find this. My user name is CATHY, which I put into the string.

Any ideas?

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Answer 7

PN2

Level 4

1,052 points

Nov 28, 2017 1:14 PM in response to graz160

If you're able to copy the text or take a screenshot of the Terminal & any error messages/windows when you do this, it might help. You're copying/pasting the commands, right ?.

Did the 'id' command give the expected result, showing 'CATHY' ?

Does repeating the open command, but minus the ../0 work ? ( open `getconf DARWIN_USER_TEMP_DIR` )

Is your problem identical to the original one, or do you have limited access to the normal account, say Terminal ?.

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Answer 8

Dylan6dylan9 Author

Level 1

19 points

Nov 7, 2017 11:26 PM in response to PN2

Wow. You are absolutely amazing. Thank you so much for your help, I really appreciate it. Completely solved my problem. You are a wonderful person.

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Answer 9

KiltedTim

Level 10

195,159 points

Nov 6, 2017 5:26 PM in response to Dylan6dylan9

Something happened to corrupt that user account. Do you have a Time Machine backup you can restore the home directory from?

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Answer 10

Dylan6dylan9 Author

Level 1

19 points

Nov 6, 2017 5:42 PM in response to KiltedTim

I dont. The thing is this happened 2 weeks prior to an account that ive had for 5 years. So i assume it will continue to happen as ive already tried making a new user account.

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