Diskwarrior USB drive not working

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Level 1

5 points

Diskwarrior USB drive not working

Hoping Mr. Little still reads this forum. I am a big fan of Diskwarrior through multiple iterations, and ordered an upgrade recently. Received a USB drive which does not work. Tried to get support through Alsoft w multiple, which replied that I would have to wait (for an unspecified time) for the drive to work. Exchanges with tech support have had a turnaround time of 7-10 days and have been unhelpful. I would really like to know what to do with this, as I am on the verge of asking for a refund, but I think it's mostly because the tech support person can't be bothered. I would hate to dismiss a wonderful product because of the indifference of a single person in tech support. Does anyone know, is there something going on with USB drives from Alsoft, can we expect them to improve, and is tech support undergoing some sort of tumult?

Many thanks.

Bob

Posted on Nov 8, 2017 1:02 PM

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Answer 1

Kappy

Level 10

362,001 points

Nov 8, 2017 1:05 PM in response to BobearlZ

We do not have anything to do with third-party products. If you have a problem with Disk Warrior, then you should deal with them directly.

Suffice to say that Disk Warrior will not work on an APFS formatted drive using High Sierra. It will work on an HFS+ drive if you run it from another startup volume than your current one.

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Answer 2

John Galt

Level 10

155,090 points

Nov 8, 2017 1:39 PM in response to BobearlZ

Received a USB drive which does not work. ... I am on the verge of asking for a refund,

Who received a USB drive which does not work? If that's you, why would you not want to return it for a refund?

There is no guarantee "Disk Warrior" would be able to do anything with it anyway, and even if it did the reason it's not working will probably remain.

Broken hard disk drives can't be fixed. Return it if possible, otherwise throw it away.

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Answer 3

VikingOSX

Level 10

123,164 points

Nov 8, 2017 2:13 PM in response to BobearlZ

Hurricane Harvey pushed back the release date for DiskWarrior 5.1 which is supposed to support APFS and HFS+. DiskWarrior 5 is required for Sierra or later, and will ignore APFS drives.

Alsoft is your source of support for DiskWarrior.

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Answer 4

BobearlZ Author

Level 1

5 points

Nov 15, 2017 1:14 PM in response to John Galt

Sorry, I guess I was unclear. It's the USB drive from DiskWarrior that doesn't work. They are not responding to customer service requests. I will arrange to send it back, I only grabbed onto this thread given that Rusty Little, who works at DiskWarrior, was also on this thread previously. Thanks, all!

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Answer 5

Kappy

Level 10

362,001 points

Nov 15, 2017 1:18 PM in response to BobearlZ

No Rusty Little in this topic.

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