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hbpix virus removal? (hbpix.dms file)

There is some kind of virus called hbpix that loads all kinds of popup adds in the background and frequently downloads numerous copies a file called hbpix.dms which has just 43 bytes. Some have reported that it's a single gray pixel in gif format.


This virus is widespread, effects both Mac and PC including the latest version of Safari and macOS. It's been around for months. Most the "solutions" you can find on Google are just websites shilling for MacKeeper (ironically MacKeeper is one of the most popular ads shown by this virus).


Can anyone post a real fix that doesn't require unwanted third party software? Why hasn't Apple addressed this? Even users in this forum are shilling for third party software instead of offering a real solution. This is outrageous that there is no official response on what to do about a widespread virus that's been going around for months.

<Link Edited by Host>

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.6), 15&quot; 512GB 16GB RAM Radeon Pro 455

Posted on Nov 9, 2017 12:36 AM

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39 replies

Nov 14, 2017 12:26 AM in response to John Galt

Let me repeat, I did not install anything. I know what those popup scams look like, I don't install those. I only install official software or open source stuff and I verify the signatures.


~/Library/LaunchAgents/

com.adobe.AAM.Updater-1.0.plist

com.backblaze.bzbmenu.plist

com.skype.skype.shareagent.plist

com.spotify.webhelper.plist

com.valvesoftware.steamclean.plist


/Library/LaunchAgents/

com.adobe.AAM.Updater-1.0.plist

org.gpgtools.Libmacgpg.xpc.plist

org.gpgtools.gpgmail.enable-bundles.plist

org.gpgtools.gpgmail.patch-uuid-user.plist

org.gpgtools.macgpg2.fix.plist

org.gpgtools.macgpg2.shutdown-gpg-agent.plist

org.gpgtools.updater.plist


/Library/LaunchDaemons/

com.adobe.agsservice.plist

com.apple.installer.cleanupinstaller.plist

com.backblaze.bzserv.plis


/Library/LaunchDaemons/

com.adobe.agsservice.plist

com.apple.installer.cleanupinstaller.plist

com.backblaze.bzserv.plist

com.docker.vmnetd.plist

org.gpgtools.gpgmail.patch-uuid.plist


/Library/Application Support/

Adobe GarageBand
App Store Logic
Apple Macromedia
Apple Qmaster Microsoft

ApplePushService ProApps

CrashReporter Script Editor
com.apple.TCC iLifeMediaBrowser
GPGTools regid.1986-12.com.adobe


In the mean time I haven't seen the pop unders again for a couple of days. I have not installed (or removed) any software since the last time I saw them. I don't recognize 100% of those items but I don't see anything that jumps out at me as "no supposed to be there" either.


Thanks.

Nov 15, 2017 11:35 AM in response to brsm1990

brsm1990 wrote:


They removed two links about this same exact issue, one to another thread here, and one to a discussion on reddit.

I'm not sure what their reasons are. I suspect it is just a misunderstanding.


If you Google "hbpix.dms", one of the top hits is a reddit thread about this issue. The only thing noteworthy about that link is how useful and informative it is. Someone dug into that file and explained in detail what it was. It is a harmless grey pixel used for tracking.


I think think those pixel bugs are very ethical though. I recently had some lawyer draft a new privacy policy for my company. They included lots of standard boilerplate and part of that said that I might use a pixel bug (called a "spy pixel" in French). I removed that language. I might use some kind of analytics tool for tracking how people use my website, but I would never use a "spy pixel".

Nov 15, 2017 11:43 AM in response to etresoft

etresoft wrote:



I think think those pixel bugs are very ethical though. I recently had some lawyer draft a new privacy policy for my company. They included lots of standard boilerplate and part of that said that I might use a pixel bug (called a "spy pixel" in French). I removed that language. I might use some kind of analytics tool for tracking how people use my website, but I would never use a "spy pixel".

You think they're ethical? Or did you mean unethical?

Nov 15, 2017 11:53 AM in response to etresoft

Yes that's true and it sounds like you found the same thread I linked previously. The file does appear to be a harmless tracking pixel, but it is very annoying that it keeps downloading spontaneously over and over again. More annoying is that it appears to be linked with numerous spam "pop unders" which also keep loading all of the time.

Nov 15, 2017 12:04 PM in response to brsm1990

If this is coming from, and only the same site when visited, stop going there.


Otherwise, no matter your claims that you did not install anything, you did. Otherwise, you wouldn't be seeing all of these ads. They can't come from nowhere.


Since you didn't find anything in the LaunchAgents and other folders, check the Extensions tabs of Safari, Firefox or Chrome. Whichever browser it is you're using. Disable all extensions. If the issue stops (it likely will), start turning them back on one at a time. When the problem returns, disable that extension again and delete it. There may be more than one, so test all of them.

Nov 15, 2017 12:13 PM in response to Kurt Lang

Kurt Lang wrote:


If this is coming from, and only the same site when visited, stop going there.



Obviously, but it isn't coming from any one particular site that I can determine. The last time it happened, the only tab I had open was this one: https://www.math.ubc.ca/~cass/frivs/latin/latin-dict-full.html and I don't think that site causes it. If it does, there are certainly others too because it also happened when that site wasn't open.


Just out of morbid courisity, why don't browsers offer the option to block pop unders like they do for popups? I can think of legitimate uses for popups, but I can't think of a single legitimate use for popunders.

I am using Safari.

Nov 15, 2017 12:29 PM in response to brsm1990

I can think of legitimate uses for popups, but I can't think of a single legitimate use for popunders.

There isn't one. Legitimate sites don't use them. It makes the consumer feel you're hiding something. Which is exactly what the adware makers want. The more ads they can get fed to your computer, the more they get paid by the advertiser paying for the ad.


Hiding them under a browser window allows them to get more ads through before you notice it. If you notice them at all, such as by quitting the browser, which takes the ads off the screen with it. They were there, but you didn't even see them.


Since you're using Safari, open its preferences and click on the Extensions tab. Undo all checkmarks in the left column. Turn them back on one at a time and test to see which, if any, are producing the ads.

Nov 15, 2017 12:48 PM in response to Kurt Lang

There isn't one. Legitimate sites don't use them. It makes the consumer feel you're hiding something. Which is exactly what the adware makers want. The more ads they can get fed to your computer, the more they get paid by the advertiser paying for the ad.

So why don't browsers allow you to block them?


I don't have any extensions.

Nov 15, 2017 1:32 PM in response to brsm1990

Oh! Wait. I keep forgetting this possibility. Your router may have been hacked. There's been a lot of this lately, too. If remote access is on, and you have an easy to guess user name and password, hackers can get into your router and set it up to do redirects and other annoying to dangerous changes. Such as every time you go to (example) usbank.com, it redirects you to a fake site set up to look like the real usbank.com site so they can capture your login ID and password.


Reset your router to factory conditions. This is usually done by either pressing a small recessed button in for 5 to 10 seconds, or clicking a reset button on one of its internal web pages. Check the router's manual to see what options it has for a reset.


If this turns out to be correct, you need to do two things with the router after resetting it. One, change the admin password to something much more difficult to guess. Two, go through its web pages and turn off all remote access "features".

Nov 15, 2017 4:13 PM in response to brsm1990

brsm1990 wrote:


Now they are dormant again the last couple of days.


It is quite possible your ISP's systems were affected, and the cause was found and corrected. The way to isolate that potential cause is to temporarily use another ISP, such as a wireless "hotspot" created by an iPhone, or another wireless network.


If it should occur again, try the suggested troubleshooting methods I suggested. They would also help isolate the cause.

Nov 24, 2017 1:02 AM in response to etresoft

Well, the mystery continues. My home and office router have extremely strong passwords for the admin as well as to connect to the network, no default passwords to allow easy hacking. This still happens from time to time with no real rhyme or reason as to why or when it will happen. Today it's happening on a different network than I usually use. So either it has nothing to do with my own router/ISP or it's super widespread in this geographic area. I'm guessing the former.


It seems like it all comes from the same network of spam sites, I'm surprised Apple hasn't found this and blocked them. All the sites look exactly the same. They are all video.somedomain.com except for the ever present MacKeeper ads.


http://video.buzzintersection.com/index.html is the most popular but some others are:


http://video.supernewschannel.com/playlist/uber-hack-concealment-raises-huge-con cerns-.html


I don't have any more in the history right now but there are 5 or 6 sites with the exact same format like a template and they repeat over and over. One is about parenting another is about food and nutrition, etc.

Nov 24, 2017 6:53 AM in response to brsm1990

I know this has been done a couple of different ways, but please post an entire EtreCheck report. Don't selectively pull out text. You may not be showing what's causing the problem.


When EtreCheck finishes and shows the results, there's a button at the upper left to copy everything to the clipboard. Please paste that unedited output here.

Dec 8, 2017 2:57 PM in response to brsm1990

I have the same problem as you, some websites download a strange file called hbpix.dms, every time i delete it but again it downloads automatically. I have macOS High Sierra 11.2 and i am using Safari. In fact i have a similar problem when i logout from my Office365 account, it downloads similar file called logout.dms, I think is a related issue. I thought it was a problem with High Sierra 11.1 but even after the update the problem still persists.

Dec 23, 2017 4:11 PM in response to brsm1990

The file does nothing on Mac OSX, It does not communicate with any external website or something...


And it also does not run when double-clicked.


Looks like a ****** "Ad" done horribly wrong...


I also noticed that suddenly, MacKeeper Ads have vanished from websites that used to show it's ads non-stop before...


For me, it really looks like a file that advertisers like MacKeeper makes you download instead of opening and AD, so when you look for a solution for this "widespread" virus, the most common that shows up is to download MacKeeper for instance.

hbpix virus removal? (hbpix.dms file)

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