Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Willybloom Author

Level 1

24 points

IPhone X Face ID stops working

On the iPhone X when I hard reset the phone, the Face ID allows me to set it up. It will work for an hour or so and then stops working forcing me To type my passcode. When i go to reset the Face ID the camera just says higher or lower and doesn’t allow me to begin the set up process again. Please help.

Posted on Nov 9, 2017 5:42 AM

Best reply

Andy42878

Level 1

9 points

Posted on Nov 17, 2017 3:29 PM

Exact same thing is happening to me here. I did find you can clear Face ID, reset, then set it up again and it will work anywhere from 1 time only up to even a couple hours, although usually it’s less than 5 minutes for me. Hope it’s software.

View in context

20 replies

Nov 27, 2017 3:37 AM in response to Willybloom

I have the same problem. I contacted the technical support and I was asked to restore iOS using iTunes and the backup copy in iCloud (only in iCloud). Please reply if it's help.

Nov 27, 2017 3:57 AM in response to Willybloom

I have the same problem. Face ID locks, asks for password and I have to restart iPhone X to make it work again...

Nirmal76

Level 1

4 points

Nov 28, 2017 8:50 PM in response to GoodvinTheFirst

Did not help me and I restore and set up as new phone and still didn’t help

Nov 29, 2017 2:53 AM in response to sir_tessir

Same, come on apple what is going on?

Dec 4, 2017 6:58 AM in response to hjoanne

Apple saying you need to setup as new iPhone. Did you try that?

IPhone X Face ID stops working