IPhone X Face ID stops working

On the iPhone X when I hard reset the phone, the Face ID allows me to set it up. It will work for an hour or so and then stops working forcing me To type my passcode. When i go to reset the Face ID the camera just says higher or lower and doesn’t allow me to begin the set up process again. Please help.

Posted on Nov 9, 2017 5:42 AM

20 replies

Nov 27, 2017 3:37 AM in response to Willybloom

I have the same problem. I contacted the technical support and I was asked to restore iOS using iTunes and the backup copy in iCloud (only in iCloud). Please reply if it's help.

Nov 27, 2017 3:57 AM in response to Willybloom

I have the same problem. Face ID locks, asks for password and I have to restart iPhone X to make it work again...

Nirmal76

Level 1

4 points

Nov 28, 2017 8:50 PM in response to GoodvinTheFirst

Did not help me and I restore and set up as new phone and still didn’t help

Nov 29, 2017 2:53 AM in response to sir_tessir

Same, come on apple what is going on?

Dec 4, 2017 6:58 AM in response to hjoanne

Apple saying you need to setup as new iPhone. Did you try that?

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IPhone X Face ID stops working