iPhone 8/ 8 plus home button cracked

I have been using my iPhone 8 for a little over 6 weeks. Last night I plugged in my phone to charge and walked away for about an hour. When I came back the phone had turned off and I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. I know that the iPhone 7 had a similar issue but I was not able to find anyone that had experiences a similar issue with the iPhone 8.

I called Apple care and they advised that it would be anywhere from 99-600 dollars to have the home button replaced. Has anyone had a similar issue with their iPhone 8 or 8 plus? Thank you.

Posted on Nov 9, 2017 1:29 PM

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Posted on May 29, 2018 7:53 PM

Guys!!! I have some really good news. So I’ve been following this thread since it happened to me April 20. Since then, I’ve gone to Apple twice, been turned away blaming me for physical damage, shed a few years and contemplated throwing this phone at a brick wall a few times lmao. But yesterday, I gave it one last shot before I attempted to have to pay a bulls**t amount of $250 to replace the screen on my 8 plus (3 months old at that). I decided to chat with an Apple advisor. I explained the whole situation, sent this thread, sent her pics of the home button and everything. Now her exact words after chatting and asking me questions like “was the phone warm when you found it in that condition” ect, she said after doing some digging apparently this issue is “apparent and recognized”. So yes this issue is recognized by Apple so guys do not give up. Be persistent. Chat with an advisor and explain the situation, she set me up with a repair, I now have a case created with all of her evidence toward my case. I’m going into Apple tomorrow to get this fixed, for FREE, once and for all! She said if they give me trouble to refer to my case number and ask for a manager. I will let you guys know what happens tomorrow!!! Keep being persistent and do not pay these people to fix this phone when it’s their fault. Good luck guys

255 replies

Dec 24, 2017 2:08 PM in response to s2bbthur

Same thing just happened to my phone. All of a sudden the home Buttom is not working and I didn’t drop it or do anything to my phone. It’s like it exploded from the inside. I took it to the store and they want $169 plus tax to fix it. My phone is just over 30 days old. I didn’t pay almost 1k to have it go bad like this. Plus if it goes bad for no reason that means it will continue to happen so I really wish Apple would look into it and fix it.

Jan 15, 2019 6:55 AM in response to Dogcow-Moof

it’s not a guarantee, I explained exactly what happened and they said it might be covered. as of now the assistive touch isn’t too bad to use, I’ve been using it for a month or so and it’s not terrible. I’m sending my phone in in hopes that it will be covered and if not I’ll pay for it, because there’s no way the home button can crack a second time.

Jan 12, 2018 5:35 PM in response to Csound1

Mate you seem to be taking this very personally and would think your paying for the repairs yourself. You're not the owner of apple are you lol 😂. Have I done extensive research into this NO. I just done a google search for cracked home button on iPhone 8 and came across a number of posts for the iPhone 7 & 8 that have had this happen to them for no apparent reason. Then I found the posts in the apple forums as per below screen shot which show a number of people agreeing in the "me too" tab. It may not be thousands or millions of people but enough that obviously there is an unexplained problem with the button cracking.

Jan 29, 2018 6:31 PM in response to Emcampb2

same exact crack on my phone, continuous loop proceeded. it was never dropped or anything, i don't understand how if the material is so strong then how do i not have scratches on the rest of my phone? Apple needs to fix this problem and refund those who have had to pay already. With the amount of people having the same issue theres no way its just coincidence anymore

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iPhone 8/ 8 plus home button cracked

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