Level 1

114 points

iPhone 8/ 8 plus home button cracked

I have been using my iPhone 8 for a little over 6 weeks. Last night I plugged in my phone to charge and walked away for about an hour. When I came back the phone had turned off and I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. I know that the iPhone 7 had a similar issue but I was not able to find anyone that had experiences a similar issue with the iPhone 8.

I called Apple care and they advised that it would be anywhere from 99-600 dollars to have the home button replaced. Has anyone had a similar issue with their iPhone 8 or 8 plus? Thank you.

Posted on Nov 9, 2017 1:29 PM

Top-ranking reply

Drakmiz1l1lur

Level 1

13 points

Posted on May 29, 2018 7:53 PM

Guys!!! I have some really good news. So I’ve been following this thread since it happened to me April 20. Since then, I’ve gone to Apple twice, been turned away blaming me for physical damage, shed a few years and contemplated throwing this phone at a brick wall a few times lmao. But yesterday, I gave it one last shot before I attempted to have to pay a bulls**t amount of $250 to replace the screen on my 8 plus (3 months old at that). I decided to chat with an Apple advisor. I explained the whole situation, sent this thread, sent her pics of the home button and everything. Now her exact words after chatting and asking me questions like “was the phone warm when you found it in that condition” ect, she said after doing some digging apparently this issue is “apparent and recognized”. So yes this issue is recognized by Apple so guys do not give up. Be persistent. Chat with an advisor and explain the situation, she set me up with a repair, I now have a case created with all of her evidence toward my case. I’m going into Apple tomorrow to get this fixed, for FREE, once and for all! She said if they give me trouble to refer to my case number and ask for a manager. I will let you guys know what happens tomorrow!!! Keep being persistent and do not pay these people to fix this phone when it’s their fault. Good luck guys

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255 replies

lukek06

Level 1

4 points

Mar 6, 2019 12:46 AM in response to Emcampb2

I have the same issue. Based in New Zealand (no Apple stores) so my device has been between service centres in New Zealand and Australia and I am also getting "Physical Damage - item not covered under warranty" etc, despite the device being 90 days old and in mint condition (except the home button crack!) Cost of NZD $299 to repair. Has anyone had any issues getting this fault covered under warranty via a third party repairer, ie. non-Apple store?

jui ling

Level 1

4 points

Apr 18, 2019 9:15 PM in response to Emcampb2

My mom's iphone 8 plus has this issue too. I called apple support and they said they still will charge us about 180 USD.

I told them this happened when my mom's phone charged. They still said the technician judged this is human errors.

We paid higher price to buy a phone, but the service quality is low. We won't buy it again.

Peperita

Level 1

4 points

Apr 9, 2018 12:27 AM in response to robertfromfoothills

what have you done?

Dogcow-Moof

Level 8

36,821 points

Jun 26, 2018 4:50 AM in response to debfromhilliard

Note also that Apple replacement phones may be new or refurbished and there's no way to specify which.

The Apple (and every other phone manufacturer's) warranty specifically states this.

Sep 11, 2018 6:00 AM in response to jbzlez

how did you get a replacement i am going to apple with mine tomorrow

Oct 10, 2018 5:35 PM in response to Emcampb2

I have the same issue!!! I didn't drop it or anything.

Oct 10, 2018 5:52 PM in response to PBisceglia

Hey so I went to the Apple store. They ran a diagnostic and they replace the screen which cost me about $29. 99 -

Oct 27, 2018 8:03 AM in response to Emcampb2

Yes, the exact same thing. Cracked spontaneously without any trauma to the button at all. Has anyone had any luck with getting the button replaced or apple to replace the phone?

Nov 3, 2018 7:54 AM in response to s2bbthur

Im also facing the same problem is there any solution for this problem

Nov 13, 2018 11:46 AM in response to scubzi

Good luck! Please keep us posted!

Sent from my iPhone

Nov 14, 2018 1:20 AM in response to Emcampb2

Same problem, phone 3 weeks. "Authorised dealer" say it is impact damage. It wasnt it was charging! Please keep reporting this!!

Nov 14, 2018 9:43 AM in response to miafromlarbert

Keep trying keep onto them go to Apple store and ask for them to run a diagnostic

Kooshanr

Level 1

8 points

Nov 30, 2018 9:07 PM in response to Emcampb2

Hi dear friend...same thing happened to me yesterday...the phone haven't even fall..

How did you proceed.

Please help. ♂ ♂ ♂

CLT0714

Level 1

9 points

Dec 27, 2018 6:37 PM in response to scubzi

Did Apple ever agree to fix your phone?? I have an IPhone 8 Plus and the same exact thing happened to my phone while on charge. Apple keeps telling me it appears to be user damage which is not true!!

Jan 14, 2019 11:31 PM in response to khara1316

This just happened to me like 4 days ago will apple fix my phone

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iPhone 8/ 8 plus home button cracked