My Apple Watch’s ( green light) heart rate monitor doesn’t work while using heart rate app , breathe app and even work out up. I have tried pair and unpair thing to my Apple Watch and still doesn’t work. What should I do??? I need help here 😢. I

My Apple Watch’s ( green light) heart rate monitor doesn’t work while using heart rate app , breathe app and even work out up. I have tried pair and unpair thing to my Apple Watch and still doesn’t work. What should I do??? I need help here 😢. It’s that error of watch os 4.1 ??

Posted on Nov 9, 2017 8:06 PM

Reply
2 replies

Nov 10, 2017 1:19 AM in response to ZawWinPaing

Hi


There is no known issue with the heart rate sensor under watchOS 4.1.


The following steps may help:


Check your settings:

  • On your iPhone, in the Watch app, go to: My Watch (tab) > Privacy - turn on Heart Rate and Fitness Tracking.
  • On your iPhone, in the Watch app, go to: My Watch > Workout > turn off Workout Power Saving Mode, if it is currently enabled.
  • On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


Check that you have set up the Activity app:


If you are not yet doing so, use these settings:

  • On your iPhone, in the Watch app, go to: My Watch (tab) > Passcode.
  • Turn on each of Wrist Detection, Passcode and Unlock with iPhone.
  • After putting it on your wrist, your Apple Watch will then unlock after whatever you do first: either unlocking your watch manually (by entering the passcode) or unlocking your iPhone.
  • When worn sufficiently snugly, it will then remain unlocked (including when the screen is asleep) until you remove it from your wrist.
  • When you remove your Apple Watch, it will lock automatically.


Close certain apps and restart both your iPhone and your Apple Watch:


If the issue persists, then - given that you have already tried unpairing and re-pairing your Apple Watch - I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple Watch’s ( green light) heart rate monitor doesn’t work while using heart rate app , breathe app and even work out up. I have tried pair and unpair thing to my Apple Watch and still doesn’t work. What should I do??? I need help here 😢. I

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.