Keynote Collaborate not working

I have been working on Keynote and using the Collaborate feature extensively to put together presentations as a team together - and it's the key feature that helps us work fast. However this has stopped working recently.


Here are my issues.


1. When i make a new presentation and hit the Collaborate button, and choose to share by email - i get the error "Sorry, your invitation couldn't be sent". Instead i have to select to copy the link and share that instead.

User uploaded file


2. Once Collaboration has begun (this could be me starting it, or a keynote shared by someone else) the Collaborate icon never turns green. Live editing cannot be seen or not functional. Instead once in a while when the icloud folder gets updated - then the whole presentation shows the changes someone else has done. When i try to click on the Collaborate button it sends me on a loop saying that it needs to be on iCloud (even though it is there already).


This image is from a file where several people are already collaborating. Note it's not green like it should be:

User uploaded file


this is what happens when i click on the Collaborate button. It just renames the file by adding a "2" at the end of the file name within iCloud drive. Clicking on the Collaborate button brings this error again and adding another "2". in the end you have a filename like "AnnoyingKeynoteFileName 2 2 2 2 2 2.key"

User uploaded file


This is driving me really nuts right now. Would like to know what's causing this and how i can fix it. For now i'm just using the web version which shows live edits - but doesnt support all the fonts.

MacBook Pro, macOS High Sierra (10.13)

Posted on Nov 10, 2017 3:39 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2017 3:59 AM

I HAVE FOUND THE SOLUTION!

(thanks to the iWork team who emailed me directly)


The culprit seems to be 3rd party cloud storage (such as Google Drive, Dropbox etc). To fix this i followed these steps.


  1. Go to System Preferences > Extensions > Finder
  2. Disable everything there. then close preferences.
  3. Close and restart Keynote (or any of the iWork docs you have this issue with). May be even restart your mac if you need to.
  4. You are DONE now!

User uploaded file


that's all folks. That's literally it.


as you can see Collaboration works like a dream:

User uploaded file

Once again, thanks to the iWork Team 35483407 for helping sort this out!

4 replies
Question marked as Top-ranking reply

Nov 20, 2017 3:59 AM in response to hashmil

I HAVE FOUND THE SOLUTION!

(thanks to the iWork team who emailed me directly)


The culprit seems to be 3rd party cloud storage (such as Google Drive, Dropbox etc). To fix this i followed these steps.


  1. Go to System Preferences > Extensions > Finder
  2. Disable everything there. then close preferences.
  3. Close and restart Keynote (or any of the iWork docs you have this issue with). May be even restart your mac if you need to.
  4. You are DONE now!

User uploaded file


that's all folks. That's literally it.


as you can see Collaboration works like a dream:

User uploaded file

Once again, thanks to the iWork Team 35483407 for helping sort this out!

Nov 14, 2017 4:05 AM in response to hashmil

I have this same issue. I've been able to reproduce on 4 Macs running Keynote 7.3.1. Steps to reproduce:


  1. Create new Keynote presentation

    It is created in iCloud Drive > Keynote as "Untitled"

  2. Click "Collaborate" and I see the "This presentation isn't stored in iCloud" error
  3. Click "Move to iCloud" it is now in the same location as "Untitled 2".
  4. Normal collaboration options are present, sharing via any of them works.
  5. The collaboration panel never updates and any changes by any users overwrite each other.
  6. Clicking the collaboration button brings up the "This presentation isn't stored in iCloud" error.

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Keynote Collaborate not working

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