iPhone X - screen won't turn off

Ok... two days after installing the updates, it's no longer fixed. Also I don't have the ability to turn off my passcode like others have suggested, so I'm throwing my hands up.

I’m having the same issue, my home lock screen just stays lit randomly and won’t turn off unless I hit the sleep button, this happen all everyday. This is my second iPhone X I had it replaced with a brand new one cause I was still within the 2 week refund period. Did the same restore from my iPhone 7 Plus and unfortunately the problem still persists. I’m thinking it’s software but why is the issue happening on the 2017 released phones?

Same exact problem is happening to me. Screen won’t turn off unless I press the sleep/wake button. Issue goes away after a reboot. Then everything is fine for a day or so. Then, back to square one. What is Apple saying about this? Is it software or hardware related? If hardware, are they replacing these faulty iPhone Xs?

I’m having the same issue. New iPhone X, if I touch the screen to wake but don’t unlock it, it simply sits there and never turns off. Have not tested with other notifications yet. Will also shut down and restart now.

Hi,

Just to add this has also been happening to me and I've also noticed 'raise to wake' could be bugged also. The phone is turning on by its self (without a notification) in my pocket then staying on, subsequently draining the battery as you wouldn't notice your phone is constantly staying turned on inside your pocket. I appreciate raise to wake might very well turn on within my pocket due to leg movement but it shouldn't be staying on indefinitely.

Tested the notification bug and my phone does stay on constantly after a notification even with a 30 second timer. Restarted (normal restart) the phone and it's since resolved the notification issue but for how long?

Just adding my name to the list of users with this issue. My iPX is a week old, fully updated, memory about 1/2 full and OS was transferred from my previous 6s+. This issue started yesterday. A reboot just now seems to have corrected the issue, for now. I do have "shake to undo" enabled as mentioned in a previous post. I'm going to leave it enabled, for now, to see if it this is somehow related.

FINALLY figured it out. At least it's working so far.

Go into:

Settings -> Display & Brightness -> Auto-Lock

Change it from 30 Seconds to Never and then back again to 30 Seconds.

It was worked ever since I have done this as suggested somewhere else I can't find anymore. Best of luck!

Exactly! My issue, just as described above. I woke up, night after night with my iPhone X under plane mode, with my battery down by at least 10%, whereas my previous iPhone 7 Plus just used 1-2% of its battery charge throughout a night. An Apple advisor suggested trying to switch off True Tone, etc. just in case... to no use. Hopefully, before a multi-night ordeal trying all the potential battery suckers, I came across (thanks to my wife's suggestion) this trend and tried iDemon's simple but totally unsuspected solution, which proved instantly successful, and hopefully permanent. I was on the verge of returning my almost-one-week-old iPhone X in despair, doubly disappointed after its claiming 2 extra hours' battery yield than its predecessors. Thanks, iDemon!

I have the same issue. I've tried resetting all settings and it worked for a day or two. But now it's back to staying on after receiving any notification.

Having the same problem. Annoying. Wish they had a resolution to this.

Turning off Shake to undo fixed the issue for me.

Best,

Jay

Well, as others have experienced, it went away after a restart. Now, 48 hours later it’s doing it again....

I have the same exact issue. My screen stays on unless I press the button. At first I thought it was only me. But reading all of this reassured me I was right.

I’m having the same problem. What’s the deal!?

Check my response further up, it should help.