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iPhone X - screen won't turn off

Hi all

I have an iPhone currently running iOS11.1 (the most recent update?).

Every time I receive any notification (i.e. a text, whatsapp message, any message from an app etc) while my phone is locked, my iPhone alerts me with the screen turning on and then it stays on indefinitely unless I press the power button to turn it off.

I have enabled autolock to kick in after 30 seconds and turned off rise to wake, however the problem still persists. This means that my iPhone battery drains with the screen not automatically turning off if I don't acknowledge receiving the notification and manually pressing the power button.

Is there any solution / fix or are we meant to wait for the next software update?

Thanks

Hamish

iPhone X, iOS 11.1

Posted on Nov 10, 2017 2:54 PM

Best reply

ProustGiulio

Level 10

207,995 points

Posted on Nov 10, 2017 3:08 PM

Try the basic troublesooting steps:

Force restart your device (1st section of following guide):

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If nothing changes, since you've already tried to reset your network settings, I'd try to install a fresh copy of your iOS.

Make a full backup of your iPhone, and follow the steps provided to restore your device to factory settings, and set it up as new:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

The restore it from your previous backup.

If the issues still persist, I would contacte your nearest Apple Store and have your device inspected.

Regards

Giulio

View in context

31 replies

ryterm

Level 1

4 points

Mar 14, 2018 4:52 PM in response to hamish.mishra

FINALLY figured it out. At least it's working so far.

Go into:

Settings -> Display & Brightness -> Auto-Lock

Change it from 30 Seconds to Never and then back again to 30 Seconds.

It was worked ever since I have done this as suggested somewhere else I can't find anymore. Best of luck!

Vic 00

Level 1

4 points

Mar 25, 2018 9:16 AM in response to iDemon

Exactly! My issue, just as described above. I woke up, night after night with my iPhone X under plane mode, with my battery down by at least 10%, whereas my previous iPhone 7 Plus just used 1-2% of its battery charge throughout a night. An Apple advisor suggested trying to switch off True Tone, etc. just in case... to no use. Hopefully, before a multi-night ordeal trying all the potential battery suckers, I came across (thanks to my wife's suggestion) this trend and tried iDemon's simple but totally unsuspected solution, which proved instantly successful, and hopefully permanent. I was on the verge of returning my almost-one-week-old iPhone X in despair, doubly disappointed after its claiming 2 extra hours' battery yield than its predecessors. Thanks, iDemon!

Nov 28, 2017 7:44 PM in response to hamish.mishra

I have the same issue. I've tried resetting all settings and it worked for a day or two. But now it's back to staying on after receiving any notification.

Dec 15, 2017 9:14 AM in response to hamish.mishra

Having the same problem. Annoying. Wish they had a resolution to this.

Dec 15, 2017 6:35 PM in response to hamish.mishra

Turning off Shake to undo fixed the issue for me.

Best,

Jay

Dec 16, 2017 8:33 PM in response to jasdeep38

Well, as others have experienced, it went away after a restart. Now, 48 hours later it’s doing it again....

Dec 25, 2017 8:25 PM in response to hamish.mishra

I have the same exact issue. My screen stays on unless I press the button. At first I thought it was only me. But reading all of this reassured me I was right.

nspace

Level 1

4 points

Dec 30, 2017 6:02 PM in response to hamish.mishra

I’m having the same problem. What’s the deal!?

iDemon

Level 1

17 points

Dec 30, 2017 6:59 PM in response to nspace

Check my response further up, it should help.

Jan 25, 2018 11:11 AM in response to hamish.mishra

Mine will not shut off either... when I restart it seems to work for awhile but the issue keeps returning. If iDemon is right and they need to replace everyone's iPhone... that is a huge problem.

Jan 30, 2018 12:49 PM in response to iDemon

SO, this is not a hardware related issue right? It is software related, i guess. No updates so far!!!

Jan 30, 2018 1:05 PM in response to jaydipdave

Hi all - I went into software update and installed all the latest patches. It no longer has any issues any more; I think it was a software issue.

Feb 1, 2018 5:46 PM in response to ntfredrickson

Ok... two days after installing the updates, it's no longer fixed. Also I don't have the ability to turn off my passcode like others have suggested, so I'm throwing my hands up.

Feb 8, 2018 10:30 AM in response to ProustGiulio

This issue starts happening to my phone, when I am logged into "Whatsapp" on my laptop as well as on my iphone.

After restarting the phone, it gets resolved.

Feb 18, 2018 6:24 PM in response to hamish.mishra

It' the Apple pay just disabled it texted myself on other phone phone lit up then went off.

iPhone X - screen won't turn off