iPhone X - screen won't turn off

Hi all

I have an iPhone currently running iOS11.1 (the most recent update?).

Every time I receive any notification (i.e. a text, whatsapp message, any message from an app etc) while my phone is locked, my iPhone alerts me with the screen turning on and then it stays on indefinitely unless I press the power button to turn it off.

I have enabled autolock to kick in after 30 seconds and turned off rise to wake, however the problem still persists. This means that my iPhone battery drains with the screen not automatically turning off if I don't acknowledge receiving the notification and manually pressing the power button.

Is there any solution / fix or are we meant to wait for the next software update?

Thanks

Hamish

iPhone X, iOS 11.1

Posted on Nov 10, 2017 2:54 PM

Top-ranking reply

iDemon

Level 1

17 points

Posted on Dec 25, 2017 8:35 PM

Hey Guys, I probably should have posted this a week ago but I wanted to make sure this worked. I had Apple replace the phone and the issue of screen not turning off persisted so I knew it was hardware related becasue what are the chances of that defect occurring in 2 iPhone X's. Anyway I kept digging around and finally found the fix, I want to remind you that my iPhone X exhibited this issue contentiously, in fact the average battery usage was around 50% just for "Home Lock screen" So what I did to fix this issue was go to settings > Face ID & Passcode > Turn Off Passcode. I then rebooted the phone and turn passcode back on, now keep in mind it may disable some other things like Apple Pay etc but was able set that up again quickly.

I can confirm its been running perfectly 100% for at least 10 days. I would be interested to see if this works for others and if it does please mark this response as helpful. Good Luck 😉

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31 replies

JananL

Level 1

4 points

Mar 4, 2018 11:13 PM in response to iDemon

Hi, I tried your method and it worked for 12 hours before it started up again.

But I'm using an iPad Mini 4, v11.2.6

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iPhone X - screen won't turn off