You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X - screen won't turn off

Hi all

I have an iPhone currently running iOS11.1 (the most recent update?).

Every time I receive any notification (i.e. a text, whatsapp message, any message from an app etc) while my phone is locked, my iPhone alerts me with the screen turning on and then it stays on indefinitely unless I press the power button to turn it off.

I have enabled autolock to kick in after 30 seconds and turned off rise to wake, however the problem still persists. This means that my iPhone battery drains with the screen not automatically turning off if I don't acknowledge receiving the notification and manually pressing the power button.

Is there any solution / fix or are we meant to wait for the next software update?

Thanks

Hamish

iPhone X, iOS 11.1

Posted on Nov 10, 2017 2:54 PM