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User profile for user: hamish.mishra
hamish.mishra Author
User level: Level 1
19 points

iPhone X - screen won't turn off

Hi all


I have an iPhone currently running iOS11.1 (the most recent update?).


Every time I receive any notification (i.e. a text, whatsapp message, any message from an app etc) while my phone is locked, my iPhone alerts me with the screen turning on and then it stays on indefinitely unless I press the power button to turn it off.


I have enabled autolock to kick in after 30 seconds and turned off rise to wake, however the problem still persists. This means that my iPhone battery drains with the screen not automatically turning off if I don't acknowledge receiving the notification and manually pressing the power button.


Is there any solution / fix or are we meant to wait for the next software update?


Thanks

Hamish

iPhone X, iOS 11.1

Posted on Nov 10, 2017 2:54 PM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
207,995 points

Posted on Nov 10, 2017 3:08 PM

Try the basic troublesooting steps:

Force restart your device (1st section of following guide):

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If nothing changes, since you've already tried to reset your network settings, I'd try to install a fresh copy of your iOS.

Make a full backup of your iPhone, and follow the steps provided to restore your device to factory settings, and set it up as new:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

The restore it from your previous backup.

If the issues still persist, I would contacte your nearest Apple Store and have your device inspected.

Regards

Giulio

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iPhone X - screen won't turn off

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