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Question: MAC Mail and problems

I have just opened a account. I have set up the email on their website, and it works using the website. I have also setup the charter email account on my iPhone. However, when I attempt to add the email account to the Apple Mail application, I get the spinning wheel for about 15 minutes and then "cannot verify user name or password"

iMac, OS X El Capitan (10.11.6)

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Question: MAC Mail and problems