Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac Unusably slow after High Sierra Upgrade

I have a 2014 27" i7 Retina iMac. It has slowed to the point of being unusable after upgrading to High Sierra. Simply opening Finder takes more than 5 minutes before the files are done displaying and the beachball stops.


Is there anything that I can try before I restore from a backup?

MacBook Pro, Windows 7

Posted on Nov 10, 2017 7:06 PM

Reply
Question marked as Best reply

Posted on Nov 10, 2017 7:19 PM

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button below Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.
147 replies
Question marked as Best reply

Nov 10, 2017 7:19 PM in response to thadwald

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button below Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.

Nov 10, 2017 7:19 PM in response to thadwald

Ways to help make a slow Mac faster


  1. 17 Reasons Why Your Mac Runs Slower Than it Should
  2. Slow Mac Performance? This Article Solves It!
  3. Fix slow start-ups in OS X | MacFixIt - CNET Reviews
  4. How to fix slow shutdown and startup times. | MacTip.net
  5. 6 Easy Tips to Speed Up OS X Yosemite on Your Mac
  6. OS X El Capitan- If your Mac runs slowly
  7. Visit The XLab FAQs and read the FAQ on Performance
  8. Tips to Fix Issues that affect Mac Performance
  9. Avoid using any third-party cleanup software. Usually, this software does more bad than good. You don't need it. All computers become slower over time even under normal use. Experienced users erase the hard drive and do a clean install from scratch from time to time; or whenever installing a major OS upgrade. Doing so means you must maintain regular and multiple backups.
  10. If you have enabled iCloud Disk and are storing your Documents and Data in iCloud, then consider turning that off and signing out of iCloud. It can slow down the computer considerably. Please see the following from the user, fotomac: "The solution was to SIGN OUT of iCloud and my problem STOPPED! NO MORE SPINNING BEACHBALL! My computer's speed increased to what it should be and all my Apps now work!"
  11. Add more RAM or cut back on the number of concurrently running applications and utilities. Remove unnecessary anti-malware software and any software that promises to clean your Mac. Check for runaway processes: Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity. Also, visit The XLab FAQs and read the FAQ on dealing with The Spinning Beach Ball of Death.
  12. The Ultimate Fix: Backup everything, erase the drive, reinstall OS X, and restore your data from the backup. Reinstall third-party software from original media/scratch.

Jan 3, 2018 10:58 AM in response to alpacas09

Before throwing the Mac out the window download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


User uploaded file

Mar 20, 2018 10:05 AM in response to Soapmuseum

You can download Sierra from apple's site here: https://support.apple.com/en-us/HT208202


Just scroll down a little bit you will see it. You will need to download it to your machine. However since you have High Sierra installed it won't allow you to install it cause it's an older version. With that said what I did was use DiskMaker X http://diskmakerx.com/whats-this/ use the previous version which it has one for macOS Sierra, OS X El Capitan and Yosemite Compatible. Once you have downloaded Sierra to your system due not install or run it. Just go ahead and create a bootable USB drive with it using DiskMaker. After you can then go about reinstalling it to your system.

User uploaded file

Jun 24, 2018 6:45 AM in response to NicolaiBangsgaard

I did the EtreCheck (below) and would appreciate any help as to get my iMac back to normal/fast mode...

com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-05-18)

And BrickMyMac claims another victim.


Given that Etrecheck completed fairly fast (Performance: Good), the beach balling may indicate a failing hard drive. Most drives fail without any indication. Make sure you are backed up.


Back up your Mac, Boot into Internet Recovery, Erase the drive completely, and reinstall the OS. It's not worth anyone's time to try and track down what was damaged/removed/cleaned by the system mods you have installed.


You have also installed Western Digital's hard drive software. Completely useless and possibly harmful.

If you need to use those drives with Windows (not in BootCamp), then buy the commercial version of Paragon or Tuxera or just use ExFAT where you don't need third-party kernel extensions.


After reinstalling, during the Startup Assistant, Migrate only your user data.

Only reinstall the system modifications that are absolutely necessary--that's pretty much none, but you decide for yourself.


After erasing the Fusion Drive, it may detect that it is no longer Fused. If it asks, Let it rebuild the Fusion drive.

If it doesn't, you can rebuild it manually using these instructions: How to fix a split Fusion Drive - Apple Support

Feb 17, 2019 1:29 PM in response to SS5050

macOS High Sierra - Technical Specifications

General Requirements

  • OS X 10.8 or later
  • 2GB of memory
  • 14.3GB of available storage to perform upgrade*
  • Some features require an Apple ID; terms apply.
  • Some features require a compatible Internet service provider; fees may apply.

Mac Hardware Requirements

For details about your Mac model, click the Apple icon at the top left of your screen, choose About This Mac. These Mac models are compatible with macOS High Sierra:

  • MacBook (Late 2009 or newer)
  • MacBook Pro (Mid 2010 or newer)
  • MacBook Air (Late 2010 or newer)
  • Mac mini (Mid 2010 or newer)
  • iMac (Late 2009 or newer)
  • Mac Pro (Mid 2010 or newer)



I haven't read all the way back on your problem... a new topic of your own may help, but...


Open Console in Applications>Utilities & see if there are any clues or repeating messages when running.


Nov 12, 2017 11:15 PM in response to Kappy

I tried resetting SMC and PRAM. No improvement.

I tried letting it sit for a day; I figured perhaps the system needs to sort out which files go to which physical drive. No Improvement.

I tried to repair the disk from Disk utility. no improvement

I tried to restore a backup of Sierra. It started out fine but then slowed to a crawl, stating that it will take 388. I stopped it.


I then erased the fusion drive (HSF) and reinstalled the Yosemite from Internet Recovery. I then upgraded to High Sierra from the App Store.


I planned to copy my files (1.5TB)from the backup to the new OS. I had started it up and came back to check the progress. As before, the process had slowed to a crawl (28 days to finish copying??). The entire system has again slowed; opening the activity monitor takes 5 minutes.


I suspect that one or both of my physical disks are bad. Is there any way I can diagnose this further?


Edit: In theactivity monitor, processor usage is near zero, and disk read/write is mostly zero with an occasional split-second blip at 5 mb/s. This is with the system working at copying my data back to the computer. The connection is over 1gb LAN and the NAS is fast when accessed from other systems. Also, a disk speed check on the system says zero mb/s.

Nov 13, 2017 6:26 AM in response to thadwald

Disconnect all peripherals and then retest, if the performance is still bad then it's likely a hardware problem. The ONLY reliable method of diagnoses is to take it to an Apple Authorized Service Provider that has the correct tools. It's possible one of your peripherals such as your NAS is causing the issue. This is why I am suggesting disconnecting all the peripherals to see what happens.

Nov 13, 2017 9:44 AM in response to thadwald

The NAS is network attached. I have tried it with all peripherals (except for mouse/keyboard) disconnected.


The odd part is that I can format and do a clean install OK, but run into problems as soon as I try to fill the hard drive. Perhaps it's the nature of the fusion drive ...


The system is still under AppleCare warranty, so I will take it in.


Thanks.

Dec 30, 2017 7:46 AM in response to rahulmeena11

I wondered exactly the same thing. My Mac has never been the same since I did this 'upgrade' - they should term these things 'retrograde' as they inevitably ruin your computer. I almost lost all of my photos and had to reload them from the 'master' because this ridiculous 'upgrade' stopped me actually accessing Photos. If they have slowed the older Macs down, as they have for the older iPhones, they should come clean and tell us. I'm never - ever - doing another 'upgrade' and that's a fact.

Dec 30, 2017 9:10 AM in response to alpacas09

I'm never - ever - doing another 'upgrade' and that's a fact.


Well, enjoy! Let us know how that's working for you in about three years.


What you and the OP have observed ins not systemic by any means. As rkaufmann87 has alredy pointed out, the majority of users have not such issues. I recently upgraded a five-year old MacBook Pro form 10.2 to 10.13 and it runs the same as it did before.


By far the most common cause of upgrade issues I've handled here--and I've been here a looong time--are due to Mac owners treating their Macs like Windows computers and loading them up with steaming piles of useless third-party utilities that falsely promise to protect, clean, and even paint the kitchen.

iMac Unusably slow after High Sierra Upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.