You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

aarmstead Author

Level 1

8 points

Why does my dial pad look like this?

I just brought this IPhone 6 from Walmart through Straight talk and the dial pad looks different from my iPhone 5s. Which I brought both at Walmart through Straight talk. I don’t get it.

This is the iPhone 6

Posted on Nov 10, 2017 7:51 PM

Reply

12 replies

Level 10

230,942 points

Nov 10, 2017 8:07 PM in response to aarmstead

Well, considering that the latest iOS is 11.1.1, you might want to consider updating. However, as I said the screenshot you provided is the latest keypad layout. You don't show what the other one looks like that is so different, so it is hard to determine if there is a problem.

Reply

aarmstead Author

Level 1

8 points

Nov 10, 2017 8:25 PM in response to ChrisJ4203

Reply

Level 10

230,942 points

Nov 10, 2017 7:52 PM in response to aarmstead

Are both devices on the same iOS? That looks like the keypad on my iPhone 7, using iOS 11.1.1.

Reply

aarmstead Author

Level 1

8 points

Nov 10, 2017 7:55 PM in response to ChrisJ4203

I have no idea. How can I find out?

Reply

Level 10

230,942 points

Nov 10, 2017 7:56 PM in response to aarmstead

To see what iOS the iPhone is on, go to Settings>General>About>Version.

Reply

aarmstead Author

Level 1

8 points

Nov 10, 2017 7:59 PM in response to ChrisJ4203

Yep it’s 11.0

Reply

aarmstead Author

Level 1

8 points

Nov 10, 2017 8:24 PM in response to ChrisJ4203

This is what the iPhone 5s looks like

Reply

Level 10

230,942 points

Nov 10, 2017 8:24 PM in response to aarmstead

Missed the screenshot.

Reply

Level 10

230,942 points

Nov 10, 2017 8:30 PM in response to aarmstead

That may be transparency, but I'm not sure. I don't have a 5s to compare against.

Reply

aarmstead Author

Level 1

8 points

Nov 10, 2017 8:41 PM in response to ChrisJ4203

Well I did just see I have all the new features for iOS 11 and my 5s was iOS 10.2 so maybe it’s just the update and I gotta get used to it

Reply

aarmstead Author

Level 1

8 points

Nov 10, 2017 8:52 PM in response to ChrisJ4203

Thank you for all your help! It was much appreciated

Reply

Nov 10, 2017 9:41 PM in response to aarmstead

Hi,that is perfectly normal. The new update to iOS 11 changes the dial pad look making look like what you just attached down there.

Reply

Why does my dial pad look like this?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up