iphone and ipad not recognizing mail

Question

Level 1

8 points

iphone and ipad not recognizing mail

11/11/17 This problem happened overnight - email was coming through just fine last night on both iPhone 6 and iPad Pro devices and this morning I cannot send or receive email, says my account is not recognized. Have gone through all the steps to delete account etc. and the problem remains. No settings were changed on either device and the software is up to date. Have tried resetting phone etc... any suggestions? This is extremely frustrating as my non Apple devices do not have this problem so I know this is all Apple related.

iPad Pro Wi-Fi, iOS 11.1

Posted on Nov 11, 2017 8:24 AM

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Answer 1

jeremy_v

Community Specialist

Nov 12, 2017 5:40 AM in response to Soitseams

Greetings, Soitseams!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue sending and receiving emails on your iPhone. Based on your thread, you’ve tried some excellent steps so far and I will be more than happy to assist! Check out this article with steps to follow If you can’t send or receive emails on your iPhone, iPad, or iPod touch . This article will provide you the best steps to take to troubleshoot the issue with your email.

Cheers!

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Answer 2

Nov 14, 2017 5:32 AM in response to Soitseams

Same problem here, it looks like after the latest update iOS is attempting to authenticate you as

So for me this would be: kevindd3@smtp.gmail.com as opposed to kevindd3@gmail.com

it looks like this only applies if you setup a custom smtp server or use your e-mail rely. Apple needs to fix this...

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Answer 3

KiltedTim

Level 10

195,933 points

Nov 12, 2017 5:48 AM in response to Soitseams

Who is your email provider?

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Answer 4

Soitseams Author

Level 1

8 points

Nov 13, 2017 7:10 AM in response to KiltedTim

Thanks for response, the Email problems are on both Yahoo and Gmail, any suggestion would be appreciated!

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