iPhone X already got scrached in box.

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Level 1

4 points

iPhone X already got scrached in box.

I bought a brand new iPhone X from Apple Store couple of days ago and started using it today. After peeling off the plastic protector I noticed there is a little hairline unnoticeable scratch on the front screen which is really annoying me. Will Apple replace it?

Posted on Nov 12, 2017 7:29 AM

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Answer 1

Nov 13, 2017 12:34 PM in response to madra31

That's a replacement. Shouldn't have that scratch on the screen. OP, get that switched out. The plastic on the screen and around the phone is to protect it from that damage. When you take it back, open the box in front of the employee.

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Answer 2

madra31

Level 6

9,940 points

Nov 12, 2017 7:34 AM in response to abdul.haseeb

Make an appointment at the Genius Bar to discuss the options.

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