Proof of purchase for a refurbished phone?
Hi can anyone help with advice please?
I have been given a refurbished phone when I claimed on my insurance with Carphone warehouse. My son forgot his passcode and we can not get it unlocked because it is still registered with the previous owners apple id.
I supplied proof of purchase from Carphone Warehouse but Apple say that is not good enough and want Carphone Warehouse proof of purchase for when they acquired the phone. Carphone Warehouse can not supply that because of data protection.
Have no idea what to do next?
iPhone 6