External hard drive won't mount in high sierra

Is something broken in High Sierra when it comes to external USB HDs? Did something break in the USB stack?


Up until installing High Sierra I have been able to mount my external USB hard-drive with my MacBook Air. I now try connecting it and it will not longer mount. It isn't even listed in the USB devices section, when I check "System Information".


Originally I thought the drive was broken, but I did some digging and none of my Seagate drives will mount. Same issue with all of them (I have three Seagate drives: 2 FreeAgent GoFlex and 1 Backup Plus Portable Drive). They don't appear in the list of USB devices and no LED activity of the drives. They are all USB 3.0 based drives.


They all work on my old Mac Mini, which is running macOS 10.11.6. Two of the drives are HFS+ and the other is NTFS.


An older USB 2.0 based drive mount fine.


I am using macOS 10.13.1 on the MacBook Air.

MacBook Air, macOS High Sierra (10.13.1), null

Posted on Nov 12, 2017 8:07 AM

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Posted on Nov 12, 2017 2:21 PM

Had similar issue. Open disk utilities. If none of these drives show up look for the menu (new in High Sierra) that states "show all". If drive shows up try repair and if that does not work you may need to reformat it if nothing on that needs saving. I had two drives that I needed to fix that way. They were both fine with Sierra but High Sierra must be doing something different.

59 replies

Feb 18, 2018 12:24 PM in response to Andre John Mas

Maybe this will help some users seeing these strange High Sierra external drive mounting issues. I have an external Seagate that I plug in for Time Machine back ups (named Seagate). If I plug in a flash drive that I use to move files to another Mac occasionally, it does not mount correctly. The icon comes up on the desktop, but the name is incorrectly shown as Seagate - when the Seagate is not even connected anymore. If I try to open with Finder or by double-clicking the icon, it will not open. My solution - I reformatted the flash drive (using disk utility) to use FAT32 formatting. Now the flash drive is properly recognized and mounted when it is inserted. Mac OS engineers need to sort these external drive mounting issues out, as this thread shows a bunch of people having problems.

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External hard drive won't mount in high sierra

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